Answering services

Does anyone know of a good answering service that can collect general info. from a script? I have been noticing that people don't like leaving messages. I have a lot of calls but now no messages. :roll:

Edited: 06/26/2010 at 06:08AM by Rita Temple

Donte Aka GetSmart

Real Estate Investor · Charlotte, North Carolina

189 posts
277 Influence
3 Awards

Icon_minipost Oct 15 '08, 04:22 AM

if you find an answering service make sure they have caller id, because some don't capture the phone numbers from prospects unless they leave the tele.

let us know what you find.

Edited: 06/26/2010 at 06:08AM

Larry Gonzales

· Loma Linda, California

10 posts
9 Influence

Icon_minipost Oct 24 '08, 03:47 AM

I use Pat Live www.pative.com, they use a script, capture the phone # and work for a lot of investors!

Edited: 06/26/2010 at 06:12AM

Rob Hudelson

2 posts

Icon_minipost Apr 01 '09, 10:23 PM

A Live Answer, Inc has always given me the best answering service. They have caller ID with number and name and they even put in your messages for you. There is even service available in Spanish, which is pretty hard to find but invaluable. Here is there contact information.

[/url]
[REMOVED]
Ask for the Owner, Chris

Edited: 06/26/2010 at 07:48AM by Administrator

Rob Hudelson

2 posts

Icon_minipost Apr 01 '09, 10:24 PM

Sorry, dont know what happened to the URL. I will try again

[REMOVED]

Edited: 06/26/2010 at 07:48AM by Administrator

Joshua Dorkin

BiggerPockets Founder · Denver, Colorado

10630 posts
46531 Influence
24 Awards

Icon_minipost Apr 01 '09, 11:32 PM

Originally posted by Rob Hudelson

A Live Answer, Inc has always given me the best answering service. They have caller ID with number and name and they even put in your messages for you. There is even service available in Spanish, which is pretty hard to find but invaluable. Here is there contact information.

[/url]
[REMOVED]
Ask for the Owner, Chris

Rob - You lost all credibility by acting as though you were a customer of this company, when you have an email address from the company.

Manipulating people is not the way to give your company a good reputation here on the site.

Edited: 06/26/2010 at 07:48AM

Joshua Dorkin, BiggerPockets, Inc.
E-Mail: webmaster@biggerpockets.com
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Be sure to check out the BiggerPockets Blog at http://www.BiggerPockets.com/renewsblog/

Nick J.

SFR Investor · Scottsdale, Arizona

2804 posts
27912 Influence
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Icon_minipost Apr 01 '09, 11:49 PM

Busted...............................

Edited: 06/26/2010 at 07:48AM

Joe Salimao

Real Estate Investor · Blackwood, New Jersey

79 posts
181 Influence
1 Award

Icon_minipost Apr 02 '09, 01:22 AM

That is hilarious. He didn't think people would notice? Unbelievable.

Edited: 06/26/2010 at 07:49AM

Justin Pierce

Residential Real Estate Agent · Woodbridge, Virginia

278 posts
2377 Influence
10 Awards

Icon_minipost Apr 04 '09, 08:37 AM

On the original subject does anyone know much about these answering services. Recomendation? How much the cost?

Edited: 06/26/2010 at 07:50AM

Joe Salimao

Real Estate Investor · Blackwood, New Jersey

79 posts
181 Influence
1 Award

Icon_minipost Apr 04 '09, 09:23 PM

I have looked into them but they are too expensive for me at this point. I do think they help but the cheapest ones I saw was like $70/month.

Edited: 06/26/2010 at 07:50AM

David Alexander

· Red Oak, Texas

44 posts

Icon_minipost Apr 13 '09, 11:35 AM

I use a voicemail... and this script...

I ripped off from buddy Joe Kaiser years ago.... :)

Edited: 06/26/2010 at 07:55AM by Administrator : REMOVED.

David Alexander

· Red Oak, Texas

44 posts

Icon_minipost Apr 14 '09, 02:43 AM

Joshua...

I posted a free script I use... completely 100% Free Gratus....

did you check the link before you remeoved it.. ??

Anyway it seems you made the link go away... what gives...

Wasn't advertising anything... was helping folks something with what's actually a very "big Secret" technique I use...

just curious...

Edited: 06/26/2010 at 07:55AM

This post has been hidden.

James Bergh

Real Estate Investor · CARNATION, Washington

3 posts
15 Influence

Icon_minipost Apr 14 '09, 07:42 AM

I totally agree with Charles and find that the personal touch is what sets my business apart from the rest of the marketplace. I don't do radio advertising though!

Edited: 06/26/2010 at 07:55AM

David Alexander

· Red Oak, Texas

44 posts

Icon_minipost Apr 14 '09, 08:49 AM

Charles....

Agreed....

Real businesses answer phones and/or give customers a way to get things done...

I simply have a Voice mail system in between me and them that screens for
motivation very effectively....

When Joshua, responds to my post above... I'll repost the script link...

For others... to use..

Edited: 06/26/2010 at 07:55AM

Jose R.

Real Estate Investor · Kahuku, Hawaii

148 posts
591 Influence
2 Awards

Icon_minipost Apr 27 '09, 07:17 AM

Originally posted by Joshua Dorkin

Originally posted by Rob Hudelson
A Live Answer, Inc has always given me the best answering service. They have caller ID with number and name and they even put in your messages for you. There is even service available in Spanish, which is pretty hard to find but invaluable. Here is there contact information.

[/url]
[REMOVED]
Ask for the Owner, Chris

Rob - You lost all credibility by acting as though you were a customer of this company, when you have an email address from the company.

Manipulating people is not the way to give your company a good reputation here on the site.

Good Eye Joshua. Keep up the good work.

Edited: 06/26/2010 at 08:03AM

Wil Porter

4 posts
16 Influence

Icon_minipost Dec 28 '09, 11:44 PM

Can a "$10.00 an hour clerk" do as good a job as you in answering the call and qualifying a lead and selling, etc etc? Not on your life.
But even people who call at 2-4am hate with a pashion leaving a message on voice mail. Those who choose to enlist the assistance of an answering service or virtual assistant use them with the same conviction and success as those who choose to answer their calls 24/7 or fraction there of. Each has merit and each has challenges.
It's about finding the right solution and the right vendor to meet your needs.

Edited: 06/26/2010 at 11:00AM

Idena Munachiso

Renter · San Francisco, California

3 posts
41 Influence

Icon_minipost Nov 02 '10, 08:42 AM

If you're looking for a good answering service that can take messages based off a script, why don't you just go with Full Scope? They have professionally trained operators around the clock, free unlimited message delivery, caller ID, and you even get free service with them.

I'm not really sure how it works cuz I've never had to use an answering service, but I know a good number of people who are very happy with them because they have either very low monthly payments or free service with them.
I know someone who only pays $49 a month with 'em.

http://www.youtube.com/FullScopeFreeAnswer

Randal McLeaird

Real Estate Investor · San Antonio, Texas

60 posts
513 Influence
4 Awards

Icon_minipost Nov 03 '10, 01:56 AM

I've been using voice connect inc. They are expensive and add a lot of fees up at the end of the month but they are able to input the leads directly to my website. I run an ad or put up bandit signs and callers give their information directly to the operator. I changed the script so the operator answers like its my company.

I cancelled it for a while since I stopped advertising but I'm starting it up again since it's a very hands free way to get my leads into my database no matter when or where they come from.

If I'm asleep or at the lake I don't have to worry about it. To me, thats well worth the $60-120/mo. They have a couple different pre-determined scripts depending on who you are and who you're targeting.

I tried pat live as well but can't remember why I changed...think it was the pre-made scripts and pat live charges you a flat fee plus $/minute. Voice connect gives you a flat monthly and then some minutes are included. If you try them out, you need to stay on top of the minutes because I found a few times where the calls would last 20 minutes and I never got a lead. Thats the only bad thing I had with them.

Hope that helps.

Rachel H.

456 posts
2542 Influence
3 Awards

Icon_minipost Nov 14 '10, 04:45 AM

I've never used an answering service personally. But, I do know of others who have - the results have been mixed. I think the hard part is hiring someone who knows how to ask the right questions in a way that is not intimidating. To be honest, talking and working with people is more of an art than an exact science. If you're looking for an answering service to work with, it may be best to do a trial run to see how effectively it works. Hope that helps!

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