How To Know If You Can Trust The Real Estate Advice You Get?

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I was laughing this past week at some of the responses I received when I wrote a slightly different blog article for my website.  I wrote a “Best of the Best” list of my favorite restaurants for real estate investors to visit in Memphis when they are in town viewing the city.  I have been taking an expanded approach to writing articles and have started really having a lot of fun with certain topics and hoping to really expand my readers view of the city.  What I did not expect, and what made me laugh were the responses, some posted right on the site, from investors who wanted to ‘remind” me of their favorite restaurants as well.  I laughed because they were great responses and reminded me that my tastes and favorites are not going to be a perfect match for everyone.

The more I read those responses, it seemed like a perfect segue into a question that has been bothering me for a while now.  Where can investors go to get the advice that they really need…the kind of advice that they can trust?  I know restaurant advice and real estate advice has very little in common.  However, for someone who has been in this business now for a number of years, I have seen plenty of “sources” of information that are tainted and skewed away from what is best for investors and that really bothers me.  So as I read the responses from my recommendations for great restaurants, it got me thinking about the question all over again.

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First Hand Real Estate Experience

I think one of the best places for investors to get solid and usually unfiltered information on a good investment opportunity, company or even professional is from investors who have experience.  That seems so simple doesn’t it.  But believe me, sometimes it is hard to find investors who will give you the kind of advice that you really need.  Too often an investor will have been investing for a short period of time or have been investing practically blind by not really paying attention to a passive investment and their advice may be no better than wildly picking an investment property out of the paper ads.  So how do you know if you are getting good advice when you ask another investor their opinion of investment opportunities for you?

Related: Take A Break…Your Real Estate Business Will Thank You!

Ask Before Answering

Fo me, one of the first signs that gives me a feeling of comfort is an investor who asks more questions of me before answering.  I love it when I ask for advice and the answer is a question.  That means the person is inquisitive and looking for what fits my needs before they answer.  If only everyone used that concept before giving advice!  So that always makes me feel comfortable with the person I am talking with.

The Law of Averages

Then I look for how others answer the question.  I figure I can always throw out the best and the worst comment.  There is always a story behind a bad comment and usually an equally good story behind the best comment as well.  I prefer instead to pay attention to the aggregate of comments.  What do MOST people say about the investment strategy or investment company or even the investment professional.  And not just their clients, but what does the investment community think of them.  I will get more to that in a minute as to where you go to find out, but I just wanted to point out that I want to get a feel from a bigger group of opinions.


Lastly, I want to test the honesty of whomever is giving me advice or a recommendation.  For me, I think the easiest way to know if someone is being honest is to ask them to share with you the reasons NOT to do an investment.  There will not always be an easy answer, but there are almost always risks associated with anything and if someone is willing to share those risks and make sure you understand the concerns, that makes me feel much more comfortable.  If they cannot give me any negatives, then I look for if they struggle with the answer?  Do they have empathy for my question and want to be truthful but cannot come up with a good, logical reason for me not to follow through with an investment.

These things are very important to me when I ask for a recommendation in anything.  A real estate investment or real estate company, a good investment outside of real estate, a good school or program for my children and even a recommendation for a restaurant.  I want to know that whomever I am talking to wants to keep my best interest and needs in mind and then wants to give me a fair and honest assessment.

Beware of the “Experts” and Their “Lists”

So now I have shared one way that I think is great for investors to get good information on investments and investment opportunities, companies and professionals.  Let me share with you a way not to get good information.  Beware of anyone who tells you who “The Best” companies are to do business with.  Why?  Because every “best list” I have ever seen has the flavor of the writer in it and if you don’t know the ingredients that went into list, you can’t trust the final product.  Put simpler…if you are allergic to b.s. and don’t know how the list was compiled, you could end up with a nasty rash!

It seems there are some out there who want credibility so badly that they are willing to tear others down to get it.  That is usually a first sign that you need to take whatever you hear and allow it to filter in and right back out.  If the best someone can say about one investment or company is something bad about another, their opinion is probably not worth listening to.  Another major warning sign is the need to tell you how much they know and why you should listen to them.  It is funny, but humility, which is a major factor in getting someone to like and trust you, seems to be missing from a lot of so-called experts in the real estate world.  They are quick to tell you who to do business with and even quicker to tell you who to avoid and they often tell stories that seem so far-fetched from what others say and even from reality itself, that it is easy to dismiss them right off hand.  But what if they are very convincing?

In cases where I find someone trying to tell me how important they are or how their mission is so valuable to me as a real estate investor, I almost always know there is a hidden agenda.  The pitch is always very good.  You can tell it has been rehearsed and prepared.  They want you to believe they know what they are talking about…that they are an expert.  They are either being paid to speak well of whomever they are speaking about or were not paid at all by who they are talking bad about.  You see it quite often in this space and sometimes it is blatant.  It is easy for experienced business men and women to laugh at the spectacle caused by these kind of jokers.  They are the easy ones to walk away from, but new investors still have to learn.  Just because someone begging for credibility wants to tell you they have all the answers you want, does not always mean they have the answers you need.  “The Best” list is usually best left in the trash can.

Related: Viewing Investment Real Estate From Different Perspectives

Turning To Real Estate Communities

Real estate communities, especially super-active, online communities are great source of real estate advice.  You just have to exercise a few muscles along the way to getting advice at these communities and you can get a clear picture of just about any opportunity or company.  This is not a pitch for BiggerPockets, but I have never been shy about the fact that I think this is THE most important real estate website online today.  I even had the owner of another company tell me as much last week and he had dozens of questions for me about the site.  He knew I was an advocate of the connections you can make on the site and how important it can be in your development as an investor, an investment company and as a real estate professional.  So, I will tell you what I told him.

Get online and get plugged in today.  Take advantage of asking questions, answering questions and by all means, tell someone when you respect their answer or their opinion.  You will get from a site like BiggerPockets exactly equal to what you put in.  If you put the time in the give back, then that site will give back plenty to you as a real estate professional.  And that is what this article is all about right…how do I know when I am getting good advice?  The great thing about the site is that there is one huge filter on it.  It is called space.  Not like the outer-kind of space, but the distance between people.  It allows people to be able to interact in an honest way that sometimes is not possible when face to face.  It lets people explore and think about questions that others are asking and then give thoughtful and honest answers.  The advice on a site like this comes from so many different directions and it is unfiltered.  That allows us as investors to use the most important muscle we have when it comes to real estate advice.  Our brains!

Communities like BiggerPockets give us the opportunity to filter the information we get, compare it to similar questions and answers and then dig in on a personal level with others that really impress us with their answers and contributions.  Our brains then tell us which direction to go and which advice was worth listening to as we move forward.


I prefer to use all three methods to make my investment decisions.  I love hearing from other investors face to face and get their opinions.  I also really like hearing all the noise created by so-called experts who like to create lists.  When they give advice I usually go in the opposite direction.  And, again, I think BiggerPockets has evolved into such an important real estate site.  The power of that site is not the technology or the platform or the layout.  The power of that site is the people and that advice from an anonymous investor who I only know from an avatar and brief clip of their story, is usually some of the trusted and most straight-forward advice I can get.  Being aware of all three has made me a much better investor.  How about you?  What has been your experience when it comes to getting advice?

Photo: kelsey_lovefusionphoto

About Author

Chris Clothier

In 2005, Chris Clothier (G+) began working with passive real estate investors and has since helped more than 1,100 investors purchase over 3,400 investment properties in Memphis, Dallas and Houston through the Memphis Invest family of companies.


  1. Melodee Lucido on

    So funny you should write this now Chris. I have told several people this week how much I enjoy the Clothier family. There is a savvy (expert) professionalism mixed with a good dose of the people next door that is very pleasant.

    It has been in my mind—-since I got a call from the Memphis Invest office after signing up for the blog, or newsletter—-these are people I would like to learn from and work with.

    Thank you AND the fam for your kind professionalism in this industry which often times I have found to be—–well, a snake pit.

    I always read all things Clothier and appreciate your contribution to us up and commers : >

    • Chris Clothier

      Melodee –

      Thanks so much for reading the article and for your awesome comments towards my family and our company. There is a lot of opportunity in this industry to roll in the mud and so far we’ve been able to keep running our business without having to get dirty! That may be the real secret to success after all…

      I say this with all sincerity Melodee, if there is anything you need help with, don’t hesitate to reach out and I will do all that I can.

      All the best to you –


  2. Jeff Brown

    Good stuff, Chris. It made me think of what my mentors had in common, when asked a question. They would all answer the question in as detailed and in depth a manner as possible. It’s something I grew to appreciated more as I grew older and more experienced. People ask questions cuz they want answers. They want full-bodied answers. They want answers that within them contain answers to questions they didn’t know to ask.

    I’ll bet you do that all the time.

    • Chris Clothier

      Jeff –

      Thanks for reading and leaving such a great comment. What I found funny is that your response was true. I do like to get into discussions and debate and the kind of back and forth that makes you think.

      Of course, my family will tell you I’m just long winded!

      Take care –


  3. Great post Chris – this is some good, sound advice that people in the industry really need to hear about. The online real estate world is chocked FULL of people who talk like they know everything (it honestly nauseates me sometimes). I like your Law of Averages idea – that’s a good way to weigh the opinions – especially in a real estate forum where all kinds of crazy ideas can get tossed around.

    • Chris Clothier

      Hey Seth –

      You are right – more people in the real estate industry do need to read and THINK about these things…especially the part about tearing others down to advance your own agenda. That stuff happens way too often and it almost ALWAYS backfires – never works. People are too smart and more and more do listen to the law of averages instead of comments and accusations that seem completely out of whack.

      Thanks for taking the time to read and to comment – take care.


  4. Steve Babiak on

    That’s some good stuff Chris – especially when you bring up the “quid pro quo” crap that often transpires. I can assure all readers that I don’t visit the BP blogs to send praise all that frequently at any blogging author, but Chris sure deserves some for this honest post. No “quid pro quo” expected here either …

    • Chris Clothier

      Anubhav –

      Thank you for the comments. I have not seen your name on here before (it could be that I missed it!), but I really appreciate you taking the time to read the blog and then to leave your comments.

      All the best to you –


  5. Chris –

    I like your “three method approach”. I also can relate to what you say about those “rehearsed presentations” from folks that are just a little too slick. Right off the bat you start wondering what they aren’t telling you. It’s funny that you can get these types of responses from guru types and regular folks that are trying to present themselves as experts.

    Asking really good detailed questions will almost always get you a superior answer if you ask the right person.

    It always cracks me up when I have a wholesale deal for sale and a newbie calls me with their telephone script they just got in their weekend “guru seminar” and tries to buy my wholesale deal from me – the wholesaler. Then I have to explain that right on the top of the ad it says, “Great wholesale deal….”.


    • Chris Clothier

      Hey Sharon –

      I get a lot of “rehearsed” presentations (and I hear even more about them from others). Usually they are coming from someone who tells me how they have the answer to my needs. They can bring me more deals or more buyers, more leads, more foreign investors, more business channels (whatever in the heck that is) and it all seems either really rehearsed or completely off the top of their heads with no thought for what comes out next. Problem is, I don’t need any of that!

      For me, I don’t need it and I have been around long enough to know they can’t deliver. Not only can they not deliver, but there is a high probability that there is someone somewhere paying them to talk real nice about their company in hopes that we do business together.

      Now, I am not naive. I understand that this goes on in probably every industry and business and I know it happens in the real estate world. Lucky for me, I get to write articles giving advice to others on what to watch out for!

      Stick to the basics – as a real estate company, a real estate investor and even as a service provider and you can do great.

      Thanks for readin the article Sharon and leaving a note!

      All the best – Chris

  6. Great article as usual Chris,

    I love the honesty part. I could not help but think of the people who are talking then say, “Can I be honest with you?” to which I reply, “So you haven’t been so far?”. We believe strongly in open honest communication with everyone, even when it’s hard, actually, ESPECIALLY when it’s hard! Good stuff….

    • Chris Clothier

      Glenn –

      Great point and thanks for taking the time to share it! Honesty really is key to building trust and unfortunately, not everyone realizes it. Partly because of what Steve Babiak stated. When looking at “Top Lists” especially of real estate companies, you always have to wonder how you get to that list? Is a spot on the list a return favor for something else? People have a way of figuring out when honesty is a second thought to “quid pro quo”.

      I also agree whole heartedly with your point on the saying! Just say “to be very direct or to get to the point” or something along those lines. My advice to everyone reading:

      When you say “to be honest” it is almost like your subconscious saying either I’m about to lie or I have been lying.

      Thanks for the comments –


  7. I love it Chris! I know I hear from a lot of newer folks how they don’t know who to trust or listen to (although anyone who has mentioned connecting with MemphisInvest has said they/you sound good and legit!). My stance has always been to tell people upfront that I don’t know all the answers, but I can tell you what I’ve experienced and learned, take it for what it is. When I say I’ve found the best folks in the industry for the kind of investing I do, I only say that about either people or companies that I have personally bought through and loved OR I have spent enough time with the people who run them (such as you!) and I believe their company is worth pursuing to the point I would send my mother there. Even then tho I put the disclaimer on that I haven’t personally bought from them to say for sure, just an educated guess.

    PLUS, what the gurus fail to recognize, or don’t care to recognize, is that certain aspects of investing just aren’t for everyone. Like I work mostly with turnkeys, but I’m the first to admit they aren’t for everyone. If they are for you, I’ll tell you who I’ve liked and who I haven’t.

    Ultimately, everything I just said that I do (or try to do) is what I hope for in people I meet and/or mentors. If you don’t hear both sides of all the stories, there’s no telling what horseshiz you’re buying into.

    • Chris Clothier

      Hey Ali –

      Thanks so much for reading and writing a response. I agree with so much of what you wrote. It really is funny that the more “real” you are with people – no false pretense about how important you are or how you are becoming an important voice in real estate or any of that other crap – the easier it is for them to trust you and really take your advice to heart.

      As far as the Guru speak, they are a favorite target of many, but they are not really the problem in my opinion. The real problem are people that hide behind some form of legitimacy that is usually undeserved and then proceed to dole out advice. And, IMO, it is not the fact that every form of investing is not right for everyone, but this idea that there is only ONE WAY to do certain things or ONE WAY to conduct business. People who do those things and espouse that they are the experts and that you NEED to listen to them, well they may be the most dangerous voices in our industry.

      But, just so everyone hears me loud and clear, I think you are a great voice for this industry and I have heard and read your advice and I think A LOT MORE people should pay attention to what you say when they get started. You have a good story to tell and I have been impressed with the open and honest things you have to say.

      Keep it up!


      * And for full disclosure, you and I have met and you have looked into our operation in the Dallas area but no clients have bought on any recommendations yet. But when they do – I know it will be because we do business in similar open, honest and ethical ways.

  8. I have not been on BP long, but have forums for decades. I have seen it all, and the above. Only thing is the law of averages can be misleading. Often, and even on BP, mob mentality or backing up someones opinion to gain points with them does not make it right. Being right is not determined by vote. I have been correct and the outlier, perhaps you have.

    Here is a post I just made on my BP thread named “Guru History” I think applies,

    I think I am finally realizing where some of the CD/infomercial ‘gurus” have gone since the 90’s, surprisingly to sites like these. I have been solicited several times to buy courses since I have joined, or have been pointed to gurus names, by members. They are real sneaky about it, they come out here boasting about how much money they are making, get people to believe it, and then solicit you behind the scenes in a very sneaky way to not get caught. Indirect marketing I call it.

    From what I understand self-promoting is not allowed on the forums or blogs, there is a marketing section for your business that cost $5/mo?

    Begs the question, if these gurus are selling such great products that makes soooo much money because they are soooooo knowledgeable with info that actually works, why do they spend so much time out here(some) disrespecting the owners and member of sites like this and cannot even afford $5/mo?

    I think the best way to identify them is look for the ones that always have the answers and boast about their success. They rarely ask questions like normal people that don’t know everything. They don’t appear to be here to learn or let their guard down that way. They are always the smartest, most knowledgeable person on the threads, or in their own minds anyway. Not saying all are that way since I do believe there is a small number out here that are true BP contributor’s (I’m leaning more to the mods here) and not out to make a buck off it.

    When I respond to their PMs or emails they point me to and let them know I have a problem with gurus and I would never pay for one, been there done that mistake, I never hear from them again, no reply, so I’m pretty sure I am correct here. If you get a solicitation ask them for a property address and info to verify this success as I have done and you probably not hear from them again.

    I have a trail history of pm’s I could report but won’t, instead don’t take my threads wrong I am not interested and will report you if it continues, I may even post the PMs out here? Basically stop wasting my time and yours and the sites resources. Thank you!

    And one where I asked some questions that some so called experts with all the advice in the world could not answer. All they offer to the thread was what I headache I was for asking questions that maybe unclear to them or needing their “endurance” to read , adding no real value to the thread.

    I push myself to think outside my comfort zone box ask questions, make comments, as I did here. They may not be the best questions or comments, the most clear, are confusing, but that will not keep me from asking because I a firm believer in there are no stupid questions. That is how I treat others that do not have the expertise I do in some areas. I can’t remember a time I told anyone trying to figure something out that needed my help that they give me a headache or I need an award for “enduring” them. If I give you that much of a headache there is a very simple solution, DON’T READ! I’m finding it difficult to understand post stating what a headache it is to read something you were never forced to read? I guess I’ll size that up to silly people that enjoy self-inflicted pain? Or perhaps, just like to poke when they don’t have the answers to questions? Seems easier, instead of answer questions, make dumb comments that add no value and perhaps give others a headache or in need of “endurance”? I’ve been on forums long enough to size these people up a mile away.

    I’m learning how to weed through the BP crowd, I not prefer the blogs, seems like less BS and hype.

    Thanks for the blog, spot on!

  9. Chris Clothier

    Hey Terry –

    Thanks a lot for coming onto the blog and reading and leaving your comments.

    I have been on the site I think since some time in 2009 and it took me a little time to really learn how to use it and interact on it. It has since probably doubled in size! I want to encourage you to remember that it is hard to understand someone’s intent in written words. I think for the most part everyone on there truly want to help and interact, but there are those that “know” everything and that is ok. That happens on sites and in everyday life and the best way to interact on the site is to just take everything with a grain of salt and kill em with kindness.

    I have learned so much from the interactions I have on that site and sometimes it may seem hard to respect someone who makes a comment that may seem smart a$$, but it is almost never meant as an insult.

    As for people selling their products on the site, I think you handle it right and most people probably do to. BUT, I wouldn’t blame someone for wanting to promote their products however they can. I mean…it is one of the largest and most respected real estate sites on line – so of course they want to figure it out! But what you described would definitely not be the best way for them to go about it.

    Anyway, thanks again for reading and commenting Terry, and reach out to me if I can be of assistance to you in any way!

    All the best – Chris

    • Joshua Dorkin

      Chris –
      I’ve reached out to Terry regarding his comments and hopefully I will hear back. As I explained to him, we have a zero tolerance for people abusing our system, but it is up to members like him to report people for bad behavior or we can’t do anything about it. Certainly when people do bad things publicly, we put a quick stop to it, but short of reading every PM sent on the site, we can’t prevent these things from happening. I hope he steps up and reports those people who are doing bad things so we can do something about it . . .

      That said, as you say, sometimes someone may be trying to help, but it may be interpreted as something else by a reader. I’ve had many people report what they thought were solicitations, only to learn that there was none intended.

      We take pride in weeding out those people who intend to abuse the site, and will continue to do so as there is no community online like BiggerPockets in terms of quality of content and user, period.

      • Chris Clothier

        Hey Josh –

        You know I am super supportive of the site and the way you run it. So, hopefully my comments don;t come across as saying its ok to take actions ont he site to sell your products or goods behind the scenes. I was trying to give you a huge compliment that the reason people want to be on the site, whether it meets your criteria and rules or not, it that it is such an importnat site.

        Anyway, keep up the good work and hopefully Terry will be able to share with you anything that he may not be happy with on the site.

        Take care – Chris

  10. Haven’t been here in years. Perhaps this should be in the Forums not this Blog?
    Nice article Chris!
    How to Know if you can Trust the Real Estate Advice you get?
    Here are my Rules of Thumb for knowing if I can trust the Real Estate advice I’m often receiving. 1. First Is this person in the Real Estate business? And 2. Are they Making more money, in Real Estate, than I am?
    Yes to both?
    Then I’m all ears, using the Golden Rule of Communication: I’ve got two ears and one mouth so I’ll listen twice as much as I speak. Listening is hard for me because I still get excited about Real Estate. Besides it’s tough to process incoming messages when speaking. Engage your Listening Skills and even take Notes.
    Two quick Caveats:
    C1. What if someone is intentionally giving me bad or harmful information? In the many years I’ve been in Real Estate, no one has ever given me misleading information or “help”. Besides You da (wo)man! You have the most to gain or lose. You’ve got to do research and know how and when to apply yourself and your knowledge.
    C2. Next is a caution that sometimes folks who know the least about a subject have the most to say about it.
    C3. Finally, What if someone is NOT in this business or not making more money than you? I’ll make a point with this question:
    ** What’s the worst thing, (as a Real Estate Broker, Investor, Buyer, Seller, Mortgage Broker or Landlord,) someone can say to you? Please note it now and I’ll come back to the answer….
    If someone is not in the Biz and not making more than you, we can’t just dismiss them! That’s rude! Stepping back, how do we even know if they’re doing better than us and in the business. We can’t ask for their official “Real Estate BigShot” picture license, complete with all the Continuing Education Units. As of this writing the government has not regulated that field, that I know of;-) And successful folks in this business usually don’t brag about it. We’ve got to listen, as painful as that is sometimes. Listening and paying attention (being in the Moment) will definitely advance your career.
    Consider my neighbor Albert, a now retired, very gifted Orthopedic Surgeon. Every time he sees me, he leans over the fence to give his latest Real Estate Advice. But it’s almost always wrong!! Just like reading the popular press, even if it is true, it’s usually months behind the reality we in the business are experiencing.
    Do I tell him – Shut-up and take a Hike? Of course not, we’re all here to help each other. We’re Social Animals. You’ve probably noticed how many folks live in Cities and how few live by themselves in caves and trees?
    So, this well meaning (inaccurate) advice is usually given with the best intentions, meaning someone likes you enough to help. So listen, pay attention with some responsive questions/comments, then ask for help.
    Might go like this:
    “Hey Mike, did you hear that Real Estate prices are coming back? So in a few years they’ll be back to normal then you can buy property again.” (right now prices have been coming back for about 6 months and I’d much rather Buy in the previous Buyers market than the Current Sellers (lack of inventory driven) market.
    “No kidding Albert? I guess if you watch it then you can spot these trends. Thanks! Do you know anyone that’s selling a house now? Or needs to soon? Maybe a move up Buyer or Downsizer? Don’t forget my number, here’s my card.” Actually at this point Albert did notice and caught me flat footed: “Mike this business card has a 2012 calendar on the back. This is February 2013, how do you expect to get any business with these cards?”;-)
    OK, the new cards gave me a chance to request his help again, that next week when the 2013 cards arrived!
    ** Back to the Worst thing someone can say to you. Not all those swears you’ve texted me, although they are pretty bad. Who are you hanging out with anyway?
    The all time worst thing you can hear is:
    I didn’t know you did that?
    Imagine you’re in business and there is someone who doesn’t know you are a (as a Real Estate Broker, Investor, Buyer, Seller, Mortgage Broker or Landlord,)???
    Shame on you! Get that word out now! Qualify experts, help everyone you can, don’t be shy about asking for help and I’ll see you on the Curb (not kicked TO the curb but kicking the curb to see whether we’re going in for the Deal!
    Thanks, Mike Hurney

    • Chris Clothier

      Hey Mike,

      Thanks so much for taking the time to read and write about this article. And such a great response too!

      I chuckled at your last point. It reminded me of a guy we had in our offices a couple of years ago. He made an appointment to talk about investing, but what he really wanted was to tell us that he was a financial planner and wanted us to become his clients for our non-real estate investments. Shady way to get a meeting huh! Anyway, our answer was pretty short and sweet. I’ll never forget my dad asking him how much money he made in the last year. He stammered a bit and danced around the subject and it soon became apparent that it was not much. My dad gave him a quick answer that I still remember to this day.

      “I have a standing rule. I never take financial advice from someone who earns less than I do in a year”.

      He walked out with his tail between his legs, but it was a powerful lesson for me. We have been through the ups and downs of real estate and lost money and properties. But we have made a lot more money on our investments than we have lost and are building some damn good portfolios today. In our book, there may not be a better reason that investors are looking to us for advice.

      Thanks again for the great response.

      All the best – Chris

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