3 (More) Key Traits to Look For in Any Reputable Real Estate Turnkey Company

by | BiggerPockets.com

G’day, mates! How are ya?

You’re probably wondering why my latest two blog intros start with the above greeting. The reason behind this intro is a recently formed Facebook group where people from all over the world are posting selfie videos of themselves saying “G’day, mate! How are ya?” in an Australian accent. Even BiggerPockets’ very own Brandon Turner tried out his Aussie accent. For each video posted to the page, we will be donating $1 at the end of the year to assist people struggling with mental health issues. To have a few laughs or post your own, please click here.

Its been a very busy week for your favorite Australian 🙂 — I spent 3 days in Alabama meeting a ton of awesome people along with speaking in my first ever speaking engagement. People who know me well can vouch that Engelo Rumora feels no fear or hunger, but just sheer determination and a burning desire to succeed. Well, let me tell you this, I couldn’t sleep for one month before the speaking event and almost fainted three times before I took stage, only to rock the house once I actually started speaking.

As entrepreneurs and real estate investors, we start to excel once we push ourselves out of our comfort zone. That’s where the magic happens. With that being said, let me share two quotes with you that I have plastered on my office walls:

“Transform fear into prudence, pain into transformation, mistakes into initiation, and desire into undertaking.”

“An entrepreneur is someone who jumps off a cliff and builds a plane on the way down.”

In last week’s blog post, I touched on my perception of the 3 key traits that any reputable turnkey company should possess. We received many constructive comments from other investors about additional traits that would complete a genuine turnkey provider. So we have decided to expand on our initial blog with Part 2 of the “3 Key Traits to Look For in Any Reputable Real Estate Turnkey Company.

Besides 1. Prompt Communication, 2. In-House Property Management and 3. No Pressure Sales Tactics or Gimmicks, please find below a further 3 traits that we believe are vital to success in turnkey real estate.

Related: Turnkey Real Estate Investing: Can You Really Have Your Cake and Eat It Too?

Here it goes.

3 (More) Key Traits to Look For in Any Reputable Real Estate Turnkey Company

4. Accurate Numbers

I can’t even tell you how many times I have seen pro-forma sheets from operators with false numbers — from asking prices that are an over-appraised value to higher-than-market rents and incorrect estimates of the ROI. All these figures look pretty on paper, but in many instances are not sustainable in real life.

As always, I stress to establish trust and relationships with key people on the ground before investing. Also, before you invest, you must educate yourself enough to have a basic understating of the market you are buying in. For example, you’ll want to know the average sales price of a 3 bed, 1 bath home in a particular area, as well as what the going rents are for a similar property. Having the right people on ground who are your eyes and ears and heart and soul, along with a basic understanding of the numbers in the market, will ensure your success.

5. An Online Presence

“If you’re doing the right thing, then you have nothing to hide.”

It is very easy these days to find out someone’s history just by doing a basic Google search, or if you want to get deeper, there are programs that can let you know about criminal convictions, lawsuits, loan defaults, etc.

The biggest and best turnkey companies in the country have some of the best designed and marketed websites. You can easily see founders and their staff plastered all over the web in videos, interviews and podcasts. In my opinion this is a great indication that these individuals are proud and genuine and have not wronged anyone in the past are doing anything inauthentic at the present time. Start by conducting thorough due diligence on the people you are looking at working with, rather than the actual area and numbers in the deals.

6. Solid Referrals & Testimonials

In short, they say, “You’re only as good as your last game.” In real estate terms l like to say, “You’re only as good as your last investor says.” 🙂

Related: Turnkey Investing 101: What to Avoid & How to Know if It’s Right for You

The best way to determine someone’s past performance is to connect with investors who have already been down the path you’re looking to walk. The longer the investor/investors have been on board, the better feedback you will receive. If you are considering to work with a younger company, I suggest getting multiple referrals from previous investors along with connecting with experienced market leaders who have no conflict of interest, as they aren’t associated with the company in any way. It’s a small world out there, and everyone knows everyone. These experienced folks will be able to give you great insight about what is being discussed about a particular individual or company. BiggerPockets is a great source for this.

At the end of the day, a reputable turnkey company will not take on business for the sake of making a profit and will only work with investors who fit their own business model and can genuinely make it a win/win situation for all involved. This will give them the best possible chance of going above and beyond for every investor and providing them with their utmost undivided attention at any given moment.

That concludes my opining and perceptions on some key traits that reputable turnkey companies should possess.

What did I miss this time? Have anything to add?

Thanks for reading and share your opinions below!

About Author

Engelo Rumora

Engelo Rumora, a.k.a.”the Real Estate Dingo,” quit school at the age of 14 and played professional soccer at the age of 18. From there, he began to invest in real estate. He now owns real estate all over the world and has bought, renovated, and sold over 500 properties. He runs runs Ohio Cashflow, a turnkey real estate investment company in the country (Inc 5000 2017 & 2018) and is currently in the process of launching a real estate brokerage called List’n Sell Realty. He is also known for giving houses away to people in need and his crazy videos on YouTube. His mission in life is to be remembered as someone that gave it his all and gave it all away.


  1. Jeremy Vogan

    This statement is golden:
    “At the end of the day, a reputable turnkey company will not take on business for the sake of making a profit and will only work with investors who fit their own business model and can genuinely make it a win/win situation for all involved.”

    • Engelo Rumora

      Hi Jeremy,

      Thanks for your comment.

      100% mate.

      We have turned down working with 12+ investors over the last 3 months. I always stress that this needs to be a long term relationship that will last 5-10 years and maybe even longer. We don’t push anyone and are happy to build trust and relationships for as long as possible. We always present who we are, what we do, the properties we offer and the after service we provide. So with that being said if the investors still can’t trust us as the local experts that live and breathe the market everyday, it just won’t work.

      Thanks and have a great day.

  2. Jacob Elbe

    Another great article mate!

    I think the numbers are where most turnkey companies lose their credibility. They have to not only be accurate but transparent! I’m amazed at how difficult it can be to determine what is or is not included in ROI estimates sometimes. Like you said, it all comes down to building trust and it’s harder to do that when you don’t even trust the numbers a seller is providing. I also think your point about providing in house Property Management comes into this. It’s difficult for a turnkey provider or any seller to provide accurate estimates on rents, projected vacancy rates, and other neighborhood specific information unless they manage properties in that area themselves. Great info and is yet another testament to the quality service you and the rest of the OH Cashflow team provide!

    • Engelo Rumora


      Thanks for your comment mate 🙂

      Believe it or not I actually wrote the last 2 completely on my own. Joshy and Dom just reviewed and corrected like 100+ errors haha 🙂

      In-House PM is a must. I honestly don’t believe in any other way. Unless its an outsourced PM but has a completely different arrangement with the turnkey company that send it its own investors.

      Experience comes into play on many other things you mentioned. Although as you know mate, we have only been established since April of 2014, the backbone of Ohio Cashflow has some of the most reputable and successful Real Estate investors in the country. A few of them have lived and breathed the Toledo and Ohio market for many many years 🙂

      Thanks and I’m looking forward to catching up in person soon 🙂

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