The 7 Most Common Tenant Complaints (& How to Solve Them!)

by | BiggerPockets.com

Some people never invest in real estate because of their fear that they are going to get a call at 11:00 p.m. (or even worse, 2:00 a.m.) that something bad has happened at their property. I have been a landlord for 11 years now, and the truth is, I have actually gotten that phone call, but these calls happen few and far between. In today’s video, my property manager and I talk about strategies to reduce the most common maintenance calls and complaints.

Related: The Top 5 Questions to Ask Every Potential Tenant on the Phone

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The 7 Most Common Tenant Complaints (& How to Solve Them!)

I would love to get some chatter going. I would love to hear from other landlords. What are some other common complaints that you get from tenants?

Thanks for watching and commenting!

About Author

Matt Faircloth

Matt Faircloth, Co-founder & President of the DeRosa Group, is a seasoned real estate investor. The DeRosa Group, based in historic Trenton, New Jersey, is a developer and owner of commercial and residential property with a mission to “transform lives through real estate." Matt, along with his wife Liz, started investing in real estate in 2004 with the purchase of a duplex outside of Philadelphia with a $30,000 private loan. They founded DeRosa Group in 2005 and have since grown the company to owning and managing over 370 units of residential and commercial assets throughout the east coast. DeRosa has completed over $30 million in real estate transactions involving private capital including fix and flips, single family home rentals, mixed use buildings, apartment buildings, office buildings, and tax lien investments. Matt Faircloth is the author of Raising Private Capital, has been featured on the BiggerPockets Podcast, and regularly contributes to BiggerPockets’s Facebook Live sessions and educational webinars.

8 Comments

  1. Jerry W.

    Matt,
    I really look forward to the articles that you and Elizabeth write. They are so common sense and direct. I like the way you show how it really is, and how you address the problems yourself in your own business. Excellent.

  2. I am working on my second Rehab property and wanted to know what I can do differently. On my first property, I hired four license independent contractors to work on following: Electrical, Plumbing, Heating and Building. I also, had all four city permits pulled on the property. Once the project started, Contractors start showing up late in the day to start work, leaving early or not showing up at all at time. They got pay on time or when they were finished with part of the work. The project took between 6 – 8 months to complete the project. What can I do differently to complete the project on time and within budget?

    • Matt Faircloth

      Hey Chris,
      Andrew nailed it! You need to have clauses in your contract to deter and penalize contractors for late work. Having a major portion of their contract paid when the job is complete helps too, it’s a carrot at the end of the stick to motivate them to get to the finish line. And make sure they don’t get paid until the permits are closed out and all inspections complete!
      Best of luck Chris, and Thanks Andrew!
      Matt

  3. Peter Kondash

    Include a work performance schedule in your contract. Make sure to go over your scope of work with the contractor so they know what you expect. Also include a charge back fee if the contractor does not meet the time table due to THEIR circumstances.

    Sincerely,
    Big Pete

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