How to Handle 5 Major Buy & Hold Headaches

How to Handle 5 Major Buy & Hold Headaches

6 min read
Chris Clothier

Chris Clothier began building his rental portfolio in 2003 as a successful entrepreneur looking to diversify his investments. He quickly gravitated toward passive investing, establishing a portfolio of over 50 single family homes in Memphis, Tenn. As an original client of his family’s firm Memphis Invest (now REI Nation), Chris experienced firsthand what a passive investor endures when purchasing out of state. In 2007, Chris moved his company and family back to Tennessee, wound down his brokering company, and joined REI Nation as a partner and director of sales and marketing.

Since joining REI Nation, the business has grown into the premier turnkey investment company in the country and a standard bearer for best practices in the industry, managing over 6,000 investment properties for 2,000 passive clients. In addition to managing the development and implementation of sales and marketing processes, Chris serves as an ambassador for the company, working with the team to help potential investors define their purpose for investing in real estate and educating peer companies on best practices.

REI Nation clients’ portfolios hold a value of close to $800 million in single family assets in seven cities. The company has been featured as a six-straight year honoree in Inc. magazine’s list of the 500/5,000 “Fastest Growing Companies in America.”

In 2019, Chris’ team assisted 600 investors with purchasing just under 1,000 fully-renovated and occupied turnkey homes. Chris led the re-brand of his family’s company on January 1, 2020, from Memphis Invest to REI Nation.

Chris is also an experienced real estate speaker and addresses small and large audiences of real estate investors and business professionals nationwide several times each year, including IMN single family conferences, the PM Grow property management conference, and the Ignite conference in Las Vegas each December.

Chris continues to hold a sizable single-family rental portfolio in both Tennessee and Texas. Along with his family, he owns several commercial buildings in the greater Memphis area.

When not working with the team at REI Nation, Chris is busy raising five kids, operating a racing company in Memphis, and serving as CEO for The Cancer Kickers Soccer Club, a Memphis-based 501c3 providing comfort and care for kids battling childhood cancers.

Founded in 2017 by Chris and Michelle Clothier, the non-profit organization focuses on providing a team environment for kids to find encouragement and strength in their battle. The company worked with over 500 children from six countries in 2019.

Chris has been featured in stories published in Money Magazine, The New York Times, The Wall Street Journal, and DN News, as well as the Memphis Business Journal. In 2018, McGraw-Hill Publishing purchased Chris’ manuscript, The Turnkey Revolution, and worked with Chris to publish his first book in May 2018.

Chris also publishes two weekly blogs at and Chris has also published articles on the BiggerPockets Blog since 2009.


Read More

Join BiggerPockets (for free!) and get access to real estate investing tips, market updates, and exclusive email content.

Sign in Already a member?

Some days, investing in real estate can give you a real headache!

Maybe you’ve been doing this whole real estate investing thing on your own. Maybe you have that one tenant who is absolutely driving you crazy. Or maybe you’ve been up late, worried sick about that one property that just isn’t turning a profit, and you’re sick of seeing red month after month. Or you’re tired of thinking about those property renovations that were supposed to be finished in three weeks that are still going after three months.  

Whatever your situation, it’s true — investing in real estate sure can come with its fair share of headaches. Whether you are an active investor who finds their own deals and handles all of the details or a passive investor who chooses to be a little more hands-off, the issues with long-term buy and hold investors are always the same. Real estate investing comes with its own set of unique challenges and headaches, and we need to learn how to deal with those challenges as quickly, patiently, and even-handedly as possible!

We’re here today to help you know what to do — and to help teach you how to avoid a real estate investment migraine in the first place.

How to Handle 5 MAJOR Buy & Hold Headaches

1. “My Tenant is Terrible!”

Tenants come on a scale of terrible, really. There’s “playing music a little too loud” terrible and “sometimes late on rent” terrible, and then there’s “actively vindictive and destroying the property” terrible. We’re sure you’ve read some horror stories that sound like they are works of fiction because there is no way a human being should be capable of some of the things we’ve heard about tenants.

Terrible tenants are, in a word, difficult. But investing in real estate is a people business at the end of the day, and you have to know how to handle people. First things first, do what you can to avoid ending up with a bad tenant in the first place. Are you properly vetting them before they sign the lease?

There are countless articles on questions to answer and techniques to use in order to identify future problem tenants. You may not be able to dismiss a tenant offhand without a good reason and one you can document. However, you can have solid guidelines in place, and those guidelines can absolutely give you the reason to tell a tenant “no” when you realize they would only add to your nightmares.

Second, remember that you and your manager must follow the law if you don’t want to end up in a sticky lawsuit. Do not touch a tenant’s stuff, even if you’re evicting them. Do not enter the property unannounced while it’s occupied. Do not change the locks on them. Do not remove an AC condenser when they are a month behind rent. Do not turn the water off or cancel sewer and trash service to a property just because a tenant is terrible or taking advantage of you. Revenge will not be sweet, trust us.

The best thing you can do is try to quickly and calmly resolve the issue — no matter how big, small, or frustrating. If they’re breaking the terms of their lease, stick to the terms of that lease. Don’t be overly flexible or nice about it. Letting a tenant take advantage of you sets a bad precedent.

Yet you have to be firm. We have always believed in being fair but firm. Stick to you lease terms and hold them accountable, but never lose your temper or let the situation get too far out of hand. It never ends well. Ask us how we know… 


2. “My Cash Flow is Negative”

Negative cash flow puts a lot of investors into panic mode — but it doesn’t have to! Negative cash flow can happen for a variety of reasons. Maybe you had an emergency that caused a spike in property expenses, like a major repair. Maybe you’re dealing with a vacancy or a costly renovation. A few months of negative cash flow is generally OK. You should have the cushion to be able to absorb that and still manage.

If it’s a consistent situation, however, in your business-as-usual, monthly rental situation, that’s another thing entirely. Don’t panic, but instead, sit back and look at your numbers. Where is your money going? What are all of your costs? Is your rent price competitive, or is there room to bump it up?

It could be that it’s just time to let that property go. If you’re seeing month after month of red, don’t let it stay that way. Cut the property from your portfolio and move on to better opportunities.

Related: The 6 Dumbest Mistakes You Can Make as a Buy and Hold Investor

The bottom line is to evaluate why your property is not producing a cash flow. When you have identified the problem, you almost always will find an answer.

3. “I Can’t Find Good Deals”

After the recession, there were plenty of good deals out there for real estate investors to snatch up. It was a sea of foreclosure properties at rock bottom prices! As most of the nation’s real estate markets have recovered, it’s much, much harder to snag a deal like we used to. And it’s time for real estate investors to make their expectations a little more realistic.

You’re not going to see the same returns because you’re going to be paying a healthy market value for your properties again. The trick now is not in dirt cheap properties, it’s in strategy and excellence. Are you providing great service and great properties that keep your vacancies low and your profits high? Are you investing high growth areas and in markets that are stable and promising?

It’s these sorts of things, not cheap properties, that bring you success. If you’re finding that properties are too expensive in the markets you want to be in, go in with a partner or look to alternative ways to finance. But remember, good deals don’t make you a good investor.

I have a habit of telling investors that you can find a good deal in any market and in any cycle. It takes perseverance, good connections, the right team, and a little luck (that is code for hard work!). Why is that a habit? Because I believe it whole-heartedly. If you are patient, willing to work hard, unwilling to give up, and surround yourself with the right team, you will be able to find good deals at any time.


4. “Repairs Are Driving Me Insane!”

Little repairs on an investment property typically aren’t that big of a deal. Smoke and fire damage, flood damage, even pet damage and hoarder damage can be time-intensive and incredibly costly. There’s not much you can do about the timeline of repairs — sometimes disasters just happen, and you have to deal with them.

The best advice we have is to deal with them the right way and to thoroughly investigate your contractors before moving forward. You want to go with someone who will be honest and fair with their prices and who will do the job quickly and efficiently. Do your due diligence here and really shop around and learn what you can about any and every company you work with.

Related: 3 Key Factors in Buy and Hold Real Estate Investing Success

When you are investing in real estate, especially properties that require renovation, investors need to understand the cost of not renovating a property. For every $1 that an investor “saves” on the front end by deferring maintenance, they will spend between $2 and $4 on the back end. Often, that back end starts rather quickly and can be very defeating.

Do not drive yourself insane by setting yourself up for renovation failure. Do the work on the front end and avoid the maintenance headaches on the back.

5. “My Manager Isn’t Doing Their Job”

Your property management team is your absolute best asset in this line of work. A bad property manager can absolutely break your chances of success! If your manager doesn’t seem to be handling things well — not properly reporting to you, not relating well to tenants, not checking in, being disorganized, lazy, or just overall in conflict with what you want to see — maybe it’s time to find someone who will.

Life’s too short to settle for subpar property management.

Way too many investors settle for cheap property management. They buy cheap properties, expect management to be average at best, and then complain when the whole thing blows up! We set up our own expectations with what we accept on the front end. When you demand even a basic level of competency such as organization and demonstrable communcation, well, at least you start off by setting the bar at a somewhat higher level than what investors have come to accept.

Property management is the make or break with a buy and hold property, and we must expect more!

Remember, no matter what real estate investment headaches come your way, there’s always something you can do to reduce them. It usually starts with due diligence.

Want to reduce the headaches that come with investing in real estate? Invest in turnkey real estate. A trusted turnkey investment company will partner with you and take care of all of the headache-inducing details, leaving you to focus on directing the big picture and enjoying the rewards of your investments.

What are YOUR most dreaded headaches when it comes to buy and hold properties?

Share your experiences with a comment below!