{"id":102033,"date":"2019-10-10T09:00:50","date_gmt":"2019-10-10T15:00:50","guid":{"rendered":"https:\/\/www.biggerpockets.com\/renewsblog\/?p=102033"},"modified":"2021-03-16T14:50:10","modified_gmt":"2021-03-16T20:50:10","slug":"internet-marketing-property-managers-audience-social-media","status":"publish","type":"post","link":"https:\/\/www.biggerpockets.com\/blog\/internet-marketing-property-managers-audience-social-media","title":{"rendered":"Internet Marketing for Property Managers: How to Reach Your Target Audience with Social Media"},"content":{"rendered":"<p>Over the last three posts, we\u2019ve introduced all you internet-savvy property managers to the <a href=\"https:\/\/www.biggerpockets.com\/blog\/internet-marketing-property-managers-content\" target=\"_blank\" rel=\"noopener noreferrer\">various types of content<\/a> used in internet marketing; the concept of a <a href=\"https:\/\/www.biggerpockets.com\/blog\/internet-marketing-property-managers-sales-funnels\" target=\"_blank\" rel=\"noopener noreferrer\">sales funnel<\/a> and how it works in terms of both people and content;\u00a0and finally to the <a href=\"https:\/\/www.biggerpockets.com\/blog\/internet-marketing-for-property-managers-seo\" target=\"_blank\" rel=\"noopener noreferrer\">mechanics of SEO<\/a> and how links and keywords connect content to create a &#8220;juice funnel&#8221; that will drive your most important web pages higher up on the search engine results. We ended that post with a note that the only remaining piece of the puzzle was making sure that your content was getting <em>looked at<\/em>\u2014and so, let\u2019s get started on the voodoo that is social media.<\/p>\n<h2>Why Social Media Matters to Your SEO Efforts<\/h2>\n<p>The content funnel, once optimized through the SEO process, turned into both a way to move people toward your sales page <em>and<\/em> a way to funnel juice to your sales page. Social media performs a very similar dual purpose by putting your content directly in front of the eyes of interested people and by kickstarting the juice that your newest content builds in its first days of existing.<\/p>\n<p>In our previous post, we mentioned the &#8220;freshness boost&#8221; that every new page on the internet gets <em>just for being new<\/em>. It\u2019s a pretty significant boost, but the vast majority of new content just goes to waste by doing nothing in particular with those first few days. It just sits there, being new and getting a few extra people looking at it because it\u2019s higher up on the search engine results than it will be once the freshness boost wears off. And that\u2019s it.<\/p>\n<p>But that boost is a great time to build the number of people who are viewing your content (which, remember, is one of the key elements of how much juice that content has in the first place) and how long they\u2019re staying on that page and within that domain (a second key element). If you can use social media to get more people viewing and spending time on your page <em>during the freshness boost<\/em>, the boost and the &#8220;normal&#8221; juice factors will stack up to drive the content even further up the search engine results. This means more people will be looking at your content.<\/p>\n<p><strong><em>Related<\/em><\/strong>: <a href=\"https:\/\/www.biggerpockets.com\/blog\/social-networks-millennials\" target=\"_blank\" rel=\"noopener noreferrer\"><em>The 4 Social Networks You Need to Connect with Millennial Buyers &amp; Renters<\/em><\/a><\/p>\n<p>In its ultimate form, this creates a self-reinforcing spiral that can take a piece of genuinely killer content viral\u2014but that\u2019s, like, one in a billion. If you can consistently ride that spiral up just a few iterations and get a 10 percent increase from where you would be if you hadn\u2019t done any social media-ing, you\u2019ll reach the goal of \u201cenough juice on your sales pages that clients come to you and ask you to work with them\u201d in half the time of someone who doesn\u2019t do all that.<\/p>\n<p>Of course, that\u2019s <em>just<\/em> the SEO part. Social media is also great for several marketing purposes all on its own, including:<\/p>\n<ul>\n<li>Answering questions from your customer base<\/li>\n<li>Getting your name and logo out into relevant communities<\/li>\n<li>Establishing your expertise in front of potential future clients<\/li>\n<li>Directing traffic into your sales funnel<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-92236\" src=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2017\/09\/laptoplady.jpg\" alt=\"computer-social media-connecting\" width=\"702\" height=\"388\" title=\"\" srcset=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2017\/09\/laptoplady.jpg 702w, https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2017\/09\/laptoplady-300x166.jpg 300w\" sizes=\"auto, (max-width: 702px) 100vw, 702px\" \/><\/p>\n<h2>Caring Is Sharing<\/h2>\n<p>But really the thing that sets social media apart from other forms of marketing is that it\u2019s all about <em>getting your client base to market for you<\/em>. Only they don\u2019t call it marketing, they call it \u201csharing this thing with people who will appreciate it.\u201d Obviously, that means that any social media post that doesn\u2019t get shared is a failed social media post. But how do you get your social media content shared in the first place?<em><br \/>\n<\/em><\/p>\n<p>The answer boils down to one word: <em>emotion<\/em>. Emotion is what makes people <em>care<\/em> about something, and people who care are people who share. Here are some of the most share-inducing emotions and an example of how to trigger each one:<\/p>\n<ul>\n<li><em><strong>Outrage: <\/strong><\/em>Present them with a short, provocative fact (best written across or next to a relevant and powerful image) that will outrage them and provoke them into commenting and counter-commenting. Don\u2019t include a link in this kind of post since you don\u2019t want them to follow the link to a larger piece of content and then get distracted from their outrage. Instead, include the link as the first comment. Remember to keep it relevant to your audience\u2014probably either current tenants or potential owner-clients\u2014and explain in the link comment how you solve or work around the problem.<\/li>\n<li><em><strong>Relief: <\/strong><\/em>Give your tenants a short explanatory video that tells them everything they need to know in order to do some annoying thing your lease demands that they do, and share it with the world. For example, our lease requires all of our Detroit tenants get a water affidavit with the city, which is just demanding enough that we have to attach a monthly fee if they don\u2019t do it. That\u2019s a great example of something that could be turned into a video\u2014all your tenants will want to see it, but there are lots of other people out there searching for that information who could benefit from it and share it with others<\/li>\n<li><em><strong>Humor:<\/strong><\/em> Tell a story about a time that something truly weird (in a funny way) happened with one of your units or tenants, and explain how you resolved the situation. That\u2019s better in the form of a blog post, but you can totally hook that to a funny summary of the story and post <em>that<\/em> with a link attached to it on your social media channels. Memes are a great way to do this if you\u2019re familiar enough with the medium to use them in context. \u201cNot that it\u2019s any of my business, but\u2026 I don\u2019t think your pet policy includes alligators.\u201d<\/li>\n<li><em><strong>Curiosity:<\/strong> <\/em>Very similar to humor\u2014tell a story about something truly weird (in an unusual way) that happened in the course of doing business, and then make your social media post about it and ask a question that people need to know the answer to. \u201cThey got evicted, and they left behind a live <em>WHAT!?<\/em>\u201d<\/li>\n<li>Other industries can make good use of other emotions, like <em>fuzziness <\/em>(i.e. the &#8220;awwww&#8221; feeling), <em>gratitude<\/em>, <em>badass-ness<\/em>, or <em>hope<\/em>, and you should definitely keep an eye out for the chance to deliver on those emotions if they arise\u2014but in general, they\u2019re not likely to be deliberately generated as easily as the top four.<\/li>\n<\/ul>\n<p>People experiencing these emotions naturally want to share them with the people they care about, which is what actually prompts them to share your post.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-70111\" src=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2015\/02\/how_often_to_blog.jpg\" alt=\"computer-sharing-post\" width=\"702\" height=\"336\" title=\"\" srcset=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2015\/02\/how_often_to_blog.jpg 702w, https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2015\/02\/how_often_to_blog-300x144.jpg 300w\" sizes=\"auto, (max-width: 702px) 100vw, 702px\" \/><\/p>\n<h2>\u00a0The Social Pitfalls of Capitalism<\/h2>\n<p>This is important enough to get its own section, so read it twice.<\/p>\n<p>YOU CANNOT MAKE MOSTLY POSTS THAT ARE OBVIOUSLY FOR YOUR OWN FINANCIAL GAIN<em>.<\/em><\/p>\n<p>(Well, obviously, you <em>can<\/em>, but you\u2019ll fail at social media if you do.)<\/p>\n<p>Social media is about giving away valuable content, and getting the benefits of free marketing of that content. If you use your social media to try to overtly sell things\u2014including yourself\u2014people will never follow you, or worse, they\u2019ll outright block you.<\/p>\n<p><em><b>Related: <\/b><a href=\"https:\/\/www.biggerpockets.com\/blog\/enhance-your-image\" target=\"_blank\">5 Practical Tips for Enhancing Your Image as a Real Estate Investor<\/a><\/em><\/p>\n<p>You should follow at least an 80\/20 rule: Post four pieces of content that have no direct benefit to your business for every one you post that links to a sales page or otherwise is plainly profit-motivated (90\/10 is usually better). The more people see you as a source of value rather than a seeker of value, the more readily they\u2019ll follow, like, and share.<em><br \/>\n<\/em><\/p>\n<p>The only exception to this rule is if you\u2019re posting in a location or from a separate account that is plainly intended for selling (or renting, as the case may be).<\/p>\n<h2>The Mighty Influencers<\/h2>\n<p>Social media channels are &#8220;social&#8221; because they allow all of the people who are following you to see all of your posts. This is all well and good unless you have relatively few followers, which is where pretty much all of us are\u2014there\u2019s just not a lot of really obvious reasons for people to follow your social media page.<\/p>\n<p>That means that if you want to reach a large audience, you have to convince someone who <em>does<\/em> have a ridiculous number of followers to share your posts with their audience. These folks are typically referred to as &#8220;influencers,&#8221; and being an influencer is a business in and of itself\u2014some even <em>sell<\/em> their likes and shares. Not that we would ever suggest buying them; you\u2019re better off using the process below.<\/p>\n<p>If you want to reach an influencer and have a passable chance of earning an &#8220;organic&#8221; like or a share, you need to first identify who your \u201clocal\u201d influencers are (as in, the ones that your target market segment are already following). Then, research the kinds of things they most often share, and craft a set of content specifically to appeal to them. Then share it with them, or post it in a place you know they frequent.<\/p>\n<p>This is obviously somewhat of a gamble, but if you can get even a few shares from the same influencer within a few months, your chance of getting the attention of part of their audience is substantial. Fortunately, there\u2019s nothing about this targeting process that keeps you from using the same content as a part of your regular sales and SEO funnels. It\u2019s some research up front, but once you&#8217;ve done that, you can just whip out a blog post once every other month or so with that influencer in mind, and go about your business knowing you\u2019ve effectively purchased a raffle ticket to Share Mountain.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-75696\" src=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2015\/11\/social-media-strategy.jpg\" alt=\"social-media-strategy\" width=\"702\" height=\"336\" title=\"\" srcset=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2015\/11\/social-media-strategy.jpg 702w, https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2015\/11\/social-media-strategy-300x144.jpg 300w\" sizes=\"auto, (max-width: 702px) 100vw, 702px\" \/><\/p>\n<h2>\u00a0Location, Location, Location<\/h2>\n<p><em>Where<\/em> you post has a powerful effect on <em>how<\/em> you can post. Some social media have only individual feeds to post on and share\u2013Twitter and Instagram both fall into this category. But many\u2014like Facebook, LinkedIn, and most famously Reddit\u2014also have some form of group area whose topic is determined at creation by the creators. On those channels that have such groups, it can be to your benefit to participate. Just be careful to keep your value-giving to value-seeking ratio high, because most of those groups are moderated by people who are sensitive to profit-seekers and will happily ban you if you\u2019re overt about it.<\/p>\n<p>One of the ways that you can define your target market segment in the first place is to look up Facebook pages, LinkedIn groups, and subReddits that are both relevant and busy. Is there a Detroit property investment Facebook group? Of course there is! Is it busy enough to be worth posting in? At the moment, but that could change overnight. Don\u2019t trust us; go check for yourself.<\/p>\n<p>Searching the social media for \u201c[your city] property\u201d is a good way to start, but get creative. It\u2019s a lot less likely that there\u2019s a group for people looking to rent, but heck, you never know. Again, the only reason not to search is time constraints.<\/p>\n<h2>But Shares Aren\u2019t Everything!<\/h2>\n<p>Getting shared is very much the purpose of social media\u2014but you have to balance the need to get shared with several other factors, like:<\/p>\n<ul>\n<li>Presenting your business in the way you want it to be seen<\/li>\n<li>Posting content relevant to the audience you\u2019re posting in front of<\/li>\n<li>Adhering to all of the relevant legal and ethical standards for social media use.<\/li>\n<\/ul>\n<p>The last thing you want to do is go viral for something that makes you look like you don&#8217;t know what you&#8217;re doing, or like you&#8217;re a jerk in the first place!<\/p>\n<p>\u2026And speaking of last things, that was our last thing! We&#8217;ve introduced you to everything a small-to-medium property management company needs to get started legitimately marketing themselves online. Of course, there&#8217;s always more to know. We haven&#8217;t even started covering things like pay-per-click marketing, Facebook advertising, or email marketing, all of which are easily worth a post. Maybe if this series turns out to be popular enough, we&#8217;ll keep going\u2014we&#8217;ll have to see. Until then, good luck marketing your property management company online!<\/p>\n<p><a href=\"https:\/\/www.biggerpockets.com\/companies\/premium?utm_source=blog\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-117192\" src=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2019\/10\/Premium_2.jpg\" alt=\"\" width=\"728\" height=\"90\" title=\"\" srcset=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2019\/10\/Premium_2.jpg 728w, https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2019\/10\/Premium_2-300x37.jpg 300w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a><\/p>\n<p><em>How do you reach your audience with social media\u2014and what&#8217;s your favorite platform to use (and why)?<\/em><\/p>\n<p><strong>Comment below!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Want to get your property management brand in front of the right people? Social media performs a dual purpose of putting your content directly in front of the eyes of interested people and kickstarting the juice that your newest content builds in its first days of existing.<\/p>\n","protected":false},"author":1593,"featured_media":117458,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5529],"tags":[],"class_list":["post-102033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-real-estate-marketing"],"acf":[],"comment_count":0,"_links":{"self":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/posts\/102033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/users\/1593"}],"replies":[{"embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/comments?post=102033"}],"version-history":[{"count":0,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/posts\/102033\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/media\/117458"}],"wp:attachment":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/media?parent=102033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/categories?post=102033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/tags?post=102033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}