{"id":144444,"date":"2022-08-29T12:41:20","date_gmt":"2022-08-29T18:41:20","guid":{"rendered":"https:\/\/www.biggerpockets.com\/blog\/?p=144444"},"modified":"2023-08-08T14:51:28","modified_gmt":"2023-08-08T20:51:28","slug":"mistakes-to-avoid-as-an-airbnb-host","status":"publish","type":"post","link":"https:\/\/www.biggerpockets.com\/blog\/mistakes-to-avoid-as-an-airbnb-host","title":{"rendered":"$550 Cleaning Fee? Avoid Making These Big Mistakes on Airbnb"},"content":{"rendered":"\n\n      <iframe loading=\"lazy\" frameborder=\"0\" height=\"200\" scrolling=\"no\" src=\"https:\/\/playlist.megaphone.fm?e=BIGPOC6489595162&#038;light=false\" width=\"100%\"><\/iframe>  \n\n\n\n\n<p><span data-preserver-spaces=\"true\">A $400 cleaning fee?<\/span> (Soon to be $550.)<\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">That was the exact thought my wife and I had as she booked a trip to upstate New York. There was definitely sticker shock to the final price compared to the daily rate initially shown on the listing. But after viewing the pictures and the reviews, my wife felt confident in booking the property even with the crazy cleaning fee, or so she thought.<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">Over the past year, Airbnb has been getting a lot of bad press on social media because of the <a href=\"https:\/\/www.biggerpockets.com\/blog\/how-much-does-airbnb-take\" target=\"_blank\" rel=\"noreferrer noopener\">percentage that Airbnb takes<\/a> and its increasing fees, such as service and cleaning fees. The internet has recently been riddled with blog, Instagram, and TikTok posts of guests complaining about paying ridiculous cleaning fees. For the record, hosts cannot do anything about the service fees but have control over the cleaning fee.&nbsp;<\/span><\/p>\n\n\n\n<p>Regardless of the travel season, vacationers have a lot of Airbnb options\u2014especially in popular destinations. Keeping your property fresh with an updated description and photos will help attract short-term tenants, but there are other things you need to consider to ensure your listing stands out from the crowd. You specifically should focus on the things that may be driving vacationers away, both with the property rules or how you interact with your guests.<span data-preserver-spaces=\"true\"> <\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">In this article, I will go over what you shouldn\u2019t do as an Airbnb host.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. <span data-preserver-spaces=\"true\">Don\u2019t Make Your Guest Clean<\/span><\/h2>\n\n\n\n<p><span data-preserver-spaces=\"true\">As my wife checked into the short-term rental, she was greeted with a list of items that had to be completed before checking out. This list went beyond the average tasks a guest is expected to do.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">That brings me to my first point: your guest is not your cleaning crew. Imagine if you were staying in a hotel. It\u2019s rare to strip beds and clean the sink before leaving. Airbnb is no different. It\u2019s fine if towels are used, it\u2019s fine if there are dishes left in the sink, and it\u2019s fine if the place is left in somewhat of a mess\u2014as long as nothing is damaged.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">If you have people stay in your listing, they shouldn\u2019t be expected to leave the place immaculate, especially since they are paying a cleaning fee. Isn\u2019t that the whole point of the cleaning fee?<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">Another issue I see a lot: if you are charging a pet fee and allow pets, don\u2019t complain if dog hair is all over your property when the guest leaves. That is the point of the pet fee.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">To make my cleaning crew&#8217;s life easier, I purchased pet blankets that go on the couches. Once a quest checks out, those blankets are stripped and replaced with new ones, and the old ones are washed and reused.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">We want our guests to relax during their stay. Whether they are traveling for work or vacation, we don\u2019t want our guests to worry about anything during their stay. Imagine you\u2019ve had a rough couple of months; you book a stay on Airbnb, go through the hassles of traveling, and once you check in, you are greeted with a huge laundry list of items you must do during your stay and before you check out. Wouldn\u2019t you be annoyed?&nbsp;<\/span><\/p>\n\n\n\n<p><em>Want to host an Airbnb of your own? Check out our short-term rental calculator <a href=\"https:\/\/www.biggerpockets.com\/airbnb-calculator\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>!<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"512\" src=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2022\/08\/guest-list.jpeg\" alt=\"guest list airbnb\" class=\"wp-image-144448\" title=\"\" srcset=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2022\/08\/guest-list.jpeg 481w, https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2022\/08\/guest-list-282x300.jpeg 282w\" sizes=\"auto, (max-width: 481px) 100vw, 481px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">2. <span data-preserver-spaces=\"true\">Provide Basic Amenities&nbsp;<\/span><\/h2>\n\n\n\n<p><span data-preserver-spaces=\"true\">As my wife settled into her Airbnb, she realized that there was barely any silverware and no paper towels. We assumed the lack of silverware was to minimize cleaning.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">Now, I will point out that before Airbnb and VRBO, it was normal for guests checking into a short-term rental to bring their own silverware, towels, and sheets. Today, it&#8217;s different. Things like clean towels, sheets, and silverware are common (and expected) amenities.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">My rule of thumb for kitchen items is two sets of bowls, glasses, plates, and silverware per guest. For example, if the property can sleep six people, there will be 12 bowls, 12 glasses, 12 plates, and 12 sets of silverware. I also provide salt, pepper, sugar, olive oil, and ground coffee. Things like paper towels and tissues are expected as well.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">Amenities are one way you can set yourself apart from the rest of the properties in your area. Some other complimentary amenities you should include are:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-preserver-spaces=\"true\">Hand soap&nbsp;<\/span><\/li>\n\n\n\n<li><span data-preserver-spaces=\"true\">Shampoo<\/span><\/li>\n\n\n\n<li><span data-preserver-spaces=\"true\">Conditioner&nbsp;<\/span><\/li>\n\n\n\n<li><span data-preserver-spaces=\"true\">Body wash&nbsp;<\/span><\/li>\n\n\n\n<li><span data-preserver-spaces=\"true\">Makeup wipes<\/span><\/li>\n\n\n\n<li><span data-preserver-spaces=\"true\">Travel size toothpaste<\/span><\/li>\n\n\n\n<li><span data-preserver-spaces=\"true\">Travel toothbrushes<\/span><\/li>\n<\/ul>\n\n\n\n<p><span data-preserver-spaces=\"true\">Free breakfast, too. Hear me out. I like to leave out a serving tray with a small $7 waffle maker, pancake mix, and a spatula with syrup in the fridge. It&#8217;s one of the biggest things mentioned in all the positive reviews we get. It costs $3 for those pancake mixes, and the guests love it!<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"218\" src=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2022\/08\/wafflemaker.jpeg\" alt=\"airbnb free breakfast\" class=\"wp-image-144447\" title=\"\" srcset=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2022\/08\/wafflemaker.jpeg 512w, https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2022\/08\/wafflemaker-300x128.jpeg 300w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><figcaption class=\"wp-element-caption\"><em>Our Airbnb listing with free breakfast.<\/em><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">3. <span data-preserver-spaces=\"true\">Do Not Communicate with the Guest Outside of the Platform<\/span><\/h2>\n\n\n\n<p><span data-preserver-spaces=\"true\">When my wife checked out of the property, she was surprised that the host texted her outside the Airbnb app to request another $150 because she and her group left the place &#8220;a mess.\u201d If you\u2019re keeping track, that&#8217;s now $550 in cleaning fees.&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"511\" src=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2022\/08\/airbnbtextmessage.png\" alt=\"airbnb host text message\" class=\"wp-image-144446\" title=\"\" srcset=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2022\/08\/airbnbtextmessage.png 512w, https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2022\/08\/airbnbtextmessage-300x300.png 300w, https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2022\/08\/airbnbtextmessage-150x150.png 150w, https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2022\/08\/airbnbtextmessage-200x200.png 200w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><figcaption class=\"wp-element-caption\"><em>Text message from the Airbnb host.<\/em><\/figcaption><\/figure>\n\n\n\n<p><span data-preserver-spaces=\"true\">This property had only two bedrooms with a sleeper sofa. To put that into perspective, we host a luxury log cabin with five bedrooms that can sleep 14 people. It\u2019s a 3,000-square-foot cabin with a large living room, kitchen, and dining room, and the cleaning fee for that property is $300. How could this small two-bedroom property cost $550 to clean?<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">Communicating with the guests outside of the platform is against the guidelines that online travel agencies like Airbnb and VRBO have. You can call if there is an emergency, but in this case, the host was making contact outside of the platform to request more money. They probably knew that it was against the guidelines. They would have requested it through the platform if they felt like it was the right thing to do.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span data-preserver-spaces=\"true\">Other Things to Consider<\/span><\/h2>\n\n\n\n<p><span data-preserver-spaces=\"true\">As a general rule of thumb, I always advise anyone trying to figure out if a cleaning fee is too high to refer to their daily rate. Your cleaning fee should not be higher than your nightly rate. So if your average nightly rate is $200, your cleaning fee should not be more than $200.<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">I do ask my guests to do some things. Just two, in fact. I ask them to strip the beds and take their trash to the bins next to the cabin. But here is the key, I don\u2019t penalize them or get angry if they don\u2019t do it.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">Once you start hosting, you will quickly see that many guests will ask you a day or so before their checkout if there is anything they need to do before leaving. If they ask, I simply tell them to strip the beds and take the trash out.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span data-preserver-spaces=\"true\">Conclusion<\/span><strong><span data-preserver-spaces=\"true\">&nbsp;<\/span><\/strong><\/h2>\n\n\n\n<p><span data-preserver-spaces=\"true\">In conclusion, let your guests enjoy their stay.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">They shouldn&#8217;t be cleaning anything if they\u2019re paying a cleaning fee. Charge a reasonable cleaning fee that doesn\u2019t exceed your one-night average daily rate. Provide your guests with basic amenities like silverware, plates, and paper towels. It\u2019s the norm for today\u2019s short-term rentals.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-preserver-spaces=\"true\">Lastly, do not text your guests outside of the platform. That is the quickest way to lose your account. These issues were not particular to the one listing that my wife stayed at. I see it every day through guest complaints on social media and in articles. It\u2019s a real problem and one of the reasons short-term rentals get a bad rap. It starts with the hosts. It falls on us to ensure we provide a comfortable experience to our guests during and after their visit. We\u2019re in the hospitality business.<\/span><\/p>\n\n\n\n<div id=\"hero-block_62df1a82bfc88\" class=\"first:mt-0 hero-block py-4    has-background has-slate-200-background-color has-text-color has-theme-gold-color\">\n    <div\n        class=\"gap-10 lg:gap-20 flex flex-wrap lg:flex-nowrap max-w-screen-xl mx-auto px-4 relative lg:items-center \">\n\n        <div class=\"relative z-30 lg:w-2\/3 \">\n            <main class=\"py-4\">\n                \n\n<p class=\"has-slate-800-color has-text-color has-large-font-size\" style=\"font-style:normal;font-weight:800\">Build long-term wealth with short-term rentals<\/p>\n\n\n\n<p class=\"my-3 md:my-5 lg:my-8 has-slate-900-color has-text-color\" style=\"font-size:16px\">Vacation rentals can be an extremely lucrative way to boost your monthly income\u2014but only if you acquire and manage your properties correctly. This ultimate guide to analyzing, buying, and managing vacation rental properties will set you up for immediate success and long-term wealth.<\/p>\n\n\n\n<div id=button-custom-event-block_64134fe56b103 class='button-custom-event'>\n      <a\n    href=\"https:\/\/store.biggerpockets.com\/collections\/all-books\/products\/short-term-rental-long-term-wealth?utm_source=blog&#038;utm_medium=marketing_block\"\n        x-on:click=\"window.analytics.track('Blog Block | Publishing: STRLTW Book', {\n      referrer: 'https:\/\/www.biggerpockets.com\/blog\/mistakes-to-avoid-as-an-airbnb-host',\n    });\"\n    class=\" btn-shape inline-block no-underline has-background has-theme-gold-background-color has-text-color has-white-color\" target=\"_blank\">Get Your Copy<\/a>\n  <\/div>\n\n            <\/main>\n        <\/div>\n\n                <div class=\"lg:w-1\/3 first:mt-0 relative h-full lg:flex lg:items-center\">\n            <img decoding=\"async\" class=\"object-cover w-full relative z-20 my-0  rounded-md hidden lg:block\" src=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2021\/07\/9781947200449_FChigh-scaled.jpg\" alt=\"\" title=\"\">\n        <\/div>\n            <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A $400 cleaning fee? (Soon to be $550.) That was the exact thought my wife and I had as she booked a trip to upstate New York. There was definitely [&hellip;]<\/p>\n","protected":false},"author":613612,"featured_media":144451,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7271,7119],"tags":[],"class_list":["post-144444","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-short-term-rentals","category-biggerpockets-daily"],"acf":[],"comment_count":0,"_links":{"self":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/posts\/144444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/users\/613612"}],"replies":[{"embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/comments?post=144444"}],"version-history":[{"count":0,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/posts\/144444\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/media\/144451"}],"wp:attachment":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/media?parent=144444"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/categories?post=144444"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/tags?post=144444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}