{"id":157961,"date":"2023-09-07T11:31:05","date_gmt":"2023-09-07T17:31:05","guid":{"rendered":"https:\/\/www.biggerpockets.com\/blog\/?p=157961"},"modified":"2024-02-29T17:36:30","modified_gmt":"2024-03-01T00:36:30","slug":"how-ai-is-changing-the-property-management-industry","status":"publish","type":"post","link":"https:\/\/www.biggerpockets.com\/blog\/how-ai-is-changing-the-property-management-industry","title":{"rendered":"4 Ways AI is Changing the Property Management Industry"},"content":{"rendered":"\n<p>Whether you\u2019ve excitedly played around with <a href=\"https:\/\/www.biggerpockets.com\/blog\/chatgpt-for-real-estate\" target=\"_blank\" rel=\"noreferrer noopener\">ChatGPT<\/a>, or you\u2019ve avoided artificial intelligence, quietly preparing for the droid apocalypse\u2014AI is coming, and coming fast. Bill Gates\u2019 famous 1996 quote about the pace of technology is very relevant here: \u201cWe always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next 10. Don\u2019t let yourself be lulled into inaction.\u201d&nbsp;<\/p>\n\n\n\n<p>AI will first step into those roles that can be most easily automated or that are admin-related. For investors, this is a boon when it comes to <a href=\"https:\/\/www.biggerpockets.com\/blog\/how-to-find-a-property-manager\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.biggerpockets.com\/blog\/how-to-find-a-property-manager\" rel=\"noreferrer noopener\">property management<\/a>, as so many of our tasks fall into this repetitive, follow-up-intensive category.&nbsp;<\/p>\n\n\n\n<p><strong><em>Related: <\/em><\/strong><a href=\"https:\/\/www.biggerpockets.com\/blog\/on-the-market-119\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Why AI Is About to Make Real Estate Investing Even Easier<\/em><\/strong><\/a><\/p>\n\n\n\n<p>Here are four ways AI is already on the property management scene.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Smart Home Automation<\/h2>\n\n\n\n<p>This is the 101 of AI and something you may already be using in your rental units (and in your own home). From thermostats that \u201clearn\u201d your tenants\u2019 schedules and set the temperature accordingly to deadbolts that automatically lock when the door is closed (and then can be opened by a thumbprint in person or your app remotely), these kinds of easy home automations can save you all kinds of money and effort.<\/p>\n\n\n\n\n\n\n  <div class=\"lg:block\" x-data=\"{ ad_block_block_64fa03c7f4bd4: popAds(1) }\">\n      <template x-for=\"ad in ad_block_block_64fa03c7f4bd4\">\n        <a\n          :href=\"ad.linkURL\"\n          class=\"no-underline text-black\"\n          x-on:click=\"adClicked('https:\/\/www.biggerpockets.com\/blog\/how-ai-is-changing-the-property-management-industry', ad.sponsor, ad.title, ad.id, 'blockAdClicked', 'blockAd', '')\"\n          target=\"_blank\">\n          <div\n            class=\"py-4 border-b flex flex-col flex-nowrap text-sm border-t px-0 rounded-none\"\n            x-init=\"\n              analytics.track('blockAdLoaded', {\n                referrer: 'https:\/\/www.biggerpockets.com\/blog\/how-ai-is-changing-the-property-management-industry',\n                sponsor: ad.sponsor,\n                ad_title: ad.title,\n                ad_page_location: ''\n              })\n            \"\n            x-intersect:enter.once=\"adViewed('https:\/\/www.biggerpockets.com\/blog\/how-ai-is-changing-the-property-management-industry', ad.sponsor, ad.title, ad.id, 'blockAdViewed', 'blockAd', '')\">\n            <div><span class=\"text-xs text-slate-light block bg-slate-50 p-1 inline-block rounded-md\">Sponsored<\/span><\/div>\n            <div class=\"flex items-center text-sm space-x-4\">\n                <img :src=\"ad.imageURL\" :alt=\"ad.imageAlt\" class=\"h-10 w-10 object-cover rounded-full\">\n\n                <div clas=\"text-sm\">\n                    <span class=\"font-bold block\" x-text=\"ad.sponsor\"><\/span>\n                    <span class=\"text-slate\/80\" x-text=\"ad.description\"><\/span>\n                <\/div>\n            <\/div>\n\n            <div>\n                <span class=\"font-bold\" x-text=\"ad.title\"><\/span>\n                <p class=\"mt-2 text-slate\/80\" x-text=\"ad.body\"><\/p>\n                <span class=\"mt-2 text-themeBlue block mt-2 underline\" x-text=\"ad.linkTitle\"><\/span>\n            <\/div>\n          <\/div>\n        <\/a>\n      <\/template>\n  <\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">2. Chatbots<\/h2>\n\n\n\n<p>Giving your tenants access to an always-available AI chatbot means you can take an enormous load off your live team (or yourself).<\/p>\n\n\n\n<p>Imagine a tenant with a leaky faucet. They flag this with the maintenance chatbot. The chatbot responds immediately, letting the tenant know exactly when to expect a maintenance call and the name of the handyman they should expect. Cue a very relaxed tenant.&nbsp;<\/p>\n\n\n\n<p>Even better, the chatbot, understanding the issue perfectly, can say something like, \u201cDon\u2019t want to wait? Want to try to address yourself?\u201d and then serve up a video on how to tighten things up so the faucet no longer leaks.&nbsp;<\/p>\n\n\n\n<p>Obviously, there are some repairs you don\u2019t want your tenants attempting, but for those you do, this is a great way to cut down on easy maintenance requests.&nbsp;<\/p>\n\n\n\n<p>Imagine also that you have an emergency in one of your units\u2014a pipe burst, for example. The chatbot can immediately launch into whatever your 911 protocol is, calling your emergency maintenance line, calling you\u2014whatever process you\u2019ve put into place. No more tenants leaving messages and waiting anxiously for someone to call them back: The solution is already underway.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Predictive Maintenance<\/h2>\n\n\n\n<p>AI can easily keep track of the expected life span and service needs of your rentals\u2019 appliances, batteries, smoke detectors, and light bulbs. This means you can replace or service the unit at the exact moment it&#8217;s needed\u2014not after an emergency call or too soon, so you don\u2019t get the full value of your purchase. AI can flag and create a maintenance call according to that schedule, saving you a ton of time and money.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Tenant Screening and Onboarding<\/h2>\n\n\n\n<p>With the ability to quickly crunch important renter data inputs like credit scores, rental history, employment, criminal records, and even social media posts, AI services can use predictive machine learning to help you <a href=\"https:\/\/www.biggerpockets.com\/blog\/6-effective-ways-to-increase-lease-renewal-rates-and-keep-great-tenants\" target=\"_blank\" rel=\"noreferrer noopener\">find the perfect tenants<\/a>. Once you\u2019ve decided on a tenant, you can use AI to trigger all the necessary lease documents and onboarding information, including automating the intel on how to pay rent and monthly reminders.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Get Started<\/h2>\n\n\n\n<p>Figure out the property management tasks you least like to do, the things your management company does least well, or the tasks that take up the most human resources, and seek out an AI platform or software to help automate it.&nbsp;<\/p>\n\n\n\n<div id=\"hero-block_62ee867235a1c\" class=\"first:mt-0 hero-block py-4    has-background has-slate-300-background-color has-text-color has-slate-800-color\">\n    <div\n        class=\"gap-10 lg:gap-20 flex flex-wrap lg:flex-nowrap max-w-screen-xl mx-auto px-4 relative lg:items-center \">\n\n        <div class=\"relative z-30 lg:w-2\/3 \">\n            <main class=\"py-4\">\n                \n\n<p class=\"has-theme-slate-color has-text-color has-large-font-size\" style=\"font-style:normal;font-weight:800\">Find financial freedom through rentals<\/p>\n\n\n\n<p class=\"my-3 md:my-5 lg:my-8 has-theme-slate-color has-text-color\" style=\"font-size:16px\">If you\u2019re considering using rental properties to build wealth, this book is a must-read. With nearly 400 pages of in-depth advice for building wealth through rental properties,&nbsp;<a class=\"rank-math-link\" href=\"https:\/\/store.biggerpockets.com\/products\/rental-property-investing?utm_source=blog&amp;utm_medium=blog%20banner\" target=\"_blank\"><em>The Book on Rental Property Investing<\/em><\/a>&nbsp;imparts the practical and exciting strategies that investors use to build cash flow and wealth.<\/p>\n\n\n\n<div id=button-custom-event-block_641384b1eb1d8 class='button-custom-event'>\n      <a\n    href=\"https:\/\/store.biggerpockets.com\/products\/rental-property-investing?utm_source=blog&#038;utm_medium=marketing_block\"\n        x-on:click=\"window.analytics.track('Blog Block | Publishing: Rental Property Investing', {\n      referrer: 'https:\/\/www.biggerpockets.com\/blog\/how-ai-is-changing-the-property-management-industry',\n    });\"\n    class=\" btn-shape inline-block no-underline has-background has-theme-gold-background-color has-text-color has-white-color\" target=\"_blank\">Get Yours Now<\/a>\n  <\/div>\n\n            <\/main>\n        <\/div>\n\n                <div class=\"lg:w-1\/3 first:mt-0 relative h-full lg:flex lg:items-center\">\n            <img decoding=\"async\" class=\"object-cover w-full relative z-20 my-0  rounded-md hidden lg:block\" src=\"https:\/\/www.biggerpockets.com\/blog\/wp-content\/uploads\/2021\/03\/rental-property-investing.jpeg\" alt=\"\" title=\"\">\n        <\/div>\n            <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Work smarter, not harder by using AI for these mundane property management tasks.<\/p>\n","protected":false},"author":613680,"featured_media":157965,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5183],"tags":[],"class_list":["post-157961","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-landlording"],"acf":[],"comment_count":0,"_links":{"self":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/posts\/157961","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/users\/613680"}],"replies":[{"embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/comments?post=157961"}],"version-history":[{"count":0,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/posts\/157961\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/media\/157965"}],"wp:attachment":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/media?parent=157961"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/categories?post=157961"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/tags?post=157961"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}