{"id":2542,"date":"2008-11-28T09:29:36","date_gmt":"2008-11-28T16:29:36","guid":{"rendered":"https:\/\/www.biggerpockets.com\/renewsblog\/?p=2542"},"modified":"2024-01-27T08:56:20","modified_gmt":"2024-01-27T15:56:20","slug":"2008-11-28-some-questions-to-ask-a-property-manager","status":"publish","type":"post","link":"https:\/\/www.biggerpockets.com\/blog\/2008-11-28-some-questions-to-ask-a-property-manager","title":{"rendered":"Some Questions To Ask A Property Manager"},"content":{"rendered":"<p class=\"MsoNormal\">This started out as \u201cSome Questions to Ask Your Property Manager.\u201d\u00a0 But if you\u2019ve already hired a property management company, you\u2019re a bit late \u2013 you want to ask these questions before you make the hiring decision.\u00a0\u00a0 You may even want to ask them before you settle on a property purchase.<\/p>\n<p>In some cases, you\u2019ll hire management companies because you just don\u2019t have the time or inclination to handle the hassles that come with rental real estate.\u00a0 In other cases, you\u2019ll have to <a href=\"https:\/\/www.biggerpockets.com\/blog\/2005\/10\/07\/things-to-consider-when-interviewing-property-management-companies\/\" target=\"_blank\">hire a manager<\/a> because you live too far from your properties to handle day-to-day management yourself.\u00a0 The good news is that if you can find a <a href=\"https:\/\/www.biggerpockets.com\/blog\/2007\/07\/13\/property-manager-interviewing-tips-and-interview-worksheet\/\" target=\"_blank\">qualified manager<\/a> in a community where you want to buy property, it really doesn\u2019t matter where that property is (as long as \u2013 I believe \u2013 in the country where you live).\u00a0\u00a0 The bad news is that there really aren\u2019t a ton of qualified property managers out there.<\/p>\n<p>&nbsp;<\/p>\n<h2>Are there any good managers?<\/h2>\n<p>&nbsp;<\/p>\n<p>Indeed, when I started buying rental properties, I thought that qualified property managers were so rare as to make my day-to-day management a must.\u00a0\u00a0 Unfortunately, property management is one of those fields that doesn\u2019t seem that difficult (much like real estate investing in general) to the novice or outsider.\u00a0 This means that lots of unqualified people move into the field.\u00a0 Of course, unqualified real estate investors don\u2019t cause too many serious problems for the rest of us.\u00a0 <a href=\"https:\/\/www.biggerpockets.com\/blog\/2007\/07\/12\/a-rental-property-management-snafu-story\/\" target=\"_blank\">Unqualified<\/a> property managers are another story \u2013 they are playing with <strong>our <\/strong>money.<\/p>\n<div><\/div>\n<p>&nbsp;<\/p>\n<p class=\"MsoNormal\">I changed my opinion after talking to many property managers who bought my real estate management software.\u00a0\u00a0 Many of these folks were committed to providing quality service for their tenants and their owners.\u00a0 I won\u2019t name the others!<\/p>\n<p class=\"MsoNormal\">So what should you look for in a property manager?\u00a0 First, you want somebody with experience and judgment \u2013 and judgment only comes from experience in this field.\u00a0\u00a0 Second, you want somebody who will be as careful with your money as you will.\u00a0 Third, you want somebody who will keep you informed.<\/p>\n<h3>Here are the questions! (Part One)<\/h3>\n<p>&nbsp;<\/p>\n<p>I&#8217;ve got a lot of questions for you to ask &#8211; too many to fit in a single blog post.\u00a0 So this will have to be in two parts.\u00a0 The second part will come in my next post.<\/p>\n<ul>\n<li>\n<div class=\"MsoNormal\">How long have you been a property manager?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">How long have you been a manager in this area?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">How many vacancies do you have right now?\u00a0 Out of how many total units under management?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">What is the average length of time it takes to fill a vacancy?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">What does your lease look like?\u00a0 (You need to see a copy of this, along with any other forms and documents the manager uses with tenants.)<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">What is your late rent policy?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">What percentage of tenants do you have to evict?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">How does the eviction process work here?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">What are your management fees?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">What do you charge for recruiting new tenants?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">Do you charge for monitoring and maintaining vacant units?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">What are my guarantees?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">Do you also market properties as a broker?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">If I decide to sell my property, do I have to list it with you?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">Can I see some of the other properties you manage?\u00a0 (Of course you will probably not be able to see inside rented apartments or offices.\u00a0 But you should be able to see common areas and grounds.)<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">How do you market your apartments?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">Do you recommend special incentives for tenants?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">If I want additional marketing for specific vacant units, how would we arrange that?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">How do you screen prospects?<\/div>\n<\/li>\n<li>\n<div class=\"MsoNormal\">How do your tenants contact you?<\/div>\n<\/li>\n<\/ul>\n<p class=\"MsoNormal\">That should get you started, but remember, I&#8217;ve got a bunch more for next time.\u00a0 There are also many other criteria to consider and I&#8217;ll dig into those as well.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This started out as \u201cSome Questions to Ask Your Property Manager.\u201d\u00a0 But if you\u2019ve already hired a property management company, you\u2019re a bit late \u2013 you want to ask these [&hellip;]<\/p>\n","protected":false},"author":168,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7400],"tags":[190,1418,811,790],"class_list":["post-2542","post","type-post","status-publish","format-standard","hentry","category-building-team","tag-landlord","tag-property-management","tag-property-manager","tag-rental-property"],"acf":[],"comment_count":0,"_links":{"self":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/posts\/2542","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/users\/168"}],"replies":[{"embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/comments?post=2542"}],"version-history":[{"count":0,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/posts\/2542\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/media?parent=2542"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/categories?post=2542"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.biggerpockets.com\/blog\/wp-json\/wp\/v2\/tags?post=2542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}