Keeping your tenants happy is the key to success in a rental property business. It takes a significant amount of time and money to find and retain great tenants, and if you\u2019ve finally found a good fit, you want to do everything you can to make them stay. However, it\u2019s not always easy to find a balance between doing your job properly and keeping tenants happy.<\/p>\n
A little education can go a long way in making things easier for both you and the tenant. Just because you don\u2019t think a tenant will like a rule doesn\u2019t mean you should hide it from them. Being honest about policies from the very beginning is the best way to develop a relationship that everyone can trust.<\/p>\n
Give tenants a property they can be proud of. The quality of the property is largely a reflection of the kinds of tenants you\u2019ll attract. Doing repairs quickly and upholding a reputation of keeping the property in tip-top shape are what will keep your tenants coming back to sign a new contract.<\/p>\n
Related:<\/strong> 10 Not-So-Obvious Ways to Thoroughly Screen Potential Tenants<\/a> On the flip side, there\u2019s nothing more frustrating to a tenant than hitting a stone wall every time they turn in a maintenance request. Long processes and slow responses only make tenants angry.<\/p>\n Though many landlords are able to avoid some of the biggest issues with tenants, make sure you\u2019re prepared to handle the worst situations. It can be critical to have appropriate landlord insurance in the event of\u00a0damage to property or a break-in.<\/p>\n You\u2019ll also want to have a plan in place for handling these situations if they arise, including a procedure for the tenant to follow. Your tenant will appreciate the time and effort you put into keeping their property safe and comfortable.<\/p>\n Instead of sending your tenant a nasty email when their rent is overdue, send them a reminder email a few days before the due date. You can do this through a scheduled, automated message<\/a> so you don\u2019t have to worry about remembering yourself. Reminders are great for both you and the tenant because you get rent on time, and your tenant doesn\u2019t get a late fee just because they forgot one month.<\/p>\n Set office hours and leave the door open during that time for tenants to come in and discuss any problems or concerns they might have. Make sure they know you are only available after hours for emergencies. However, be kind but firm if one of your tenants forgets and calls you way after hours. These are just small ways that you can remind your tenant why they love living where they do.<\/p>\n Related:<\/strong> Zen & the Art of Property Maintenance: How to Gracefully Handle Tenant Repair Calls<\/a><\/em><\/p>\n
\n<\/em><\/p>\nPrepare for the Unexpected<\/h2>\n
Send Reminders to Pay Rent<\/h2>\n
Maintain an Open Door Policy<\/h2>\n
Respond Quickly to Communication<\/h2>\n