{"id":95381,"date":"2018-01-09T11:00:03","date_gmt":"2018-01-09T18:00:03","guid":{"rendered":"https:\/\/www.biggerpockets.com\/renewsblog\/?p=95381"},"modified":"2021-03-16T13:46:42","modified_gmt":"2021-03-16T19:46:42","slug":"tenant-delinquency-automation","status":"publish","type":"post","link":"https:\/\/www.biggerpockets.com\/blog\/tenant-delinquency-automation","title":{"rendered":"How We’ve Improved Our Tenant Delinquency With Custom Automation"},"content":{"rendered":"

This is part of a series of automation projects we\u2019ve implemented<\/a> for our buy-and-hold real estate business. This post will show you how we\u2019ve automated our delinquency report and follow up with delinquent tenants.<\/span><\/p>\n

Delinquency Report<\/h2>\n

We have a bunch of mobile home and land properties that serve the lower-income demographic who consistently live paycheck-to-paycheck. As we\u2019ve accumulated more and more properties, the tasks of following up with delinquent tenants, setting and managing payment plans, and handling the whole process of filing evictions<\/a> through eventually having the sheriff involved (if necessary) to escort the tenant out became too much for me to do. So I outsourced it to a couple people on my team.<\/span><\/p>\n

This was better (for me!), but it\u2019s still a tough task. We use Appfolio as our property management software, and it has a delinquency report that is fairly customizable. It\u2019s good about showing all tenants who owe more than $x amount, but I wanted to see a report of everyone we\u2019re evicting, those recommended for eviction, and those who are delinquent but not yet recommended for eviction.<\/span><\/p>\n

\"tenant-screening-tips\"
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\nRelated:<\/strong> 4 Practical Ways to Increase Tenant Happiness (& Quality)<\/a><\/em><\/p>\n

With some custom automation, we have a script that does just this. It runs three mornings per week and posts three lists like I previously mentioned into Slack (our hub for team communication). It also includes any tags (like information on a payment plan), as well as a link to their Appfolio tenant page.<\/span><\/p>\n

Here\u2019s a quick sample of what it looks like:<\/span><\/p>\n

Currently Evicting:<\/strong><\/em><\/p>\n