Business Page
QuestRock
Lender
4.9 stars
79 Reviews
Markets served
Florida
Georgia
North Carolina
Tennessee
Texas
Nationwide
Except the following states:
Alaska
Arizona
California
Hawaii
Idaho
Illinois
Kansas
Minnesota
Montana
Nebraska
New York
North Dakota
Oregon
Pennsylvania
Rhode Island
South Carolina
Utah
Licenses
Company NMLS
#1871037
Additional info available at the
NMLS consumer access website
Additional Licenses & Information
Alabama Consumer Credit License #23238 Florida Mortgage Lender License #MLD2062 Georgia Mortgage Lender License #66987 Kentucky Mortgage Company License #MC833419 Louisiana Residential Mortgage Lending License #1871037 North Carolina Mortgage Lender License #L-210777 South Carolina Mortgage Broker License #1871037 Tennessee Mortgage Licen...
About us
QuestRock Home Loans helps real estate investors finance rental properties, fix-and-flips, bridge loans, and other non-QM opportunities with flexible solutions built for investors. We specialize in DSCR, short-term and long-term rentals, investment-property refinances and cash-out, rehab financing, foreign-national programs, and bank-statement financing for self-employed borrowers, including primary residences
Specialties
Conventional & Gov.
Refinance (investment)
Conventional Rental Loan
VA Loan
Conventional Loan
Home Equity (primary home)
Refinance (primary home)
Hard/Private/Non-QM
Home Equity (investment)
Fix & Flip
DSCR (long-term rental)
DSCR (short-term rental)
Ground Up & Land Dev. Loan
Rehab for Buy & Hold
Bridge Loan
Refinance (investment)
Reviews (79)
4.9 stars
79 Reviews
4.9 stars
79 Reviews
0.0 star
0 Reviews
5.0 stars
10 months ago
Reviewed by
David Gomrick
If you’re looking for the best lender in town, look no further than QuestRock! Nikk was awesome and had the answer to my questions before I even asked. You can tell the team is passionate about their work, and they have some awesome programs that helped me achieve my dreams. Don’t hesitate to contact this company!
5.0 stars
a year ago
Reviewed by
Kipp Koeppel
Working with Questrock LLC was an absolute game-changer for my mortgage journey! From start to finish, Nikk Smith, Jessica Sherard, and the entire team delivered exceptional service, combining deep industry knowledge with genuine care. As a business owner, qualifying for a mortgage can be complex, but they made the process seamless by offering smart, personalized solutions and walking me through every detail with clarity and patience. Their professionalism, responsiveness, and commitment to my success went far beyond my expectations. I’m beyond thrilled with the outcome and can’t recommend Questrock LLC highly enough for anyone seeking a smooth, stress-free, and successful mortgage experience!
5.0 stars
a year ago
Reviewed by
Andrew White
If you are in need of a mortgage, whether traditional or customized to your particular needs, there is absolutely no need to look any further than Questrock and the professionals at your service. My experience with the Questrock team and especially my representative, Bastian Johnston, was professional, seamless and stress free. I couldn’t imagine using another company for my mortgage needs now or at any point in the future. With Questrock I have a permanent go to company for all my mortgage needs.
5.0 stars
a year ago
Reviewed by
Kirt Ziesman
I had the pleasure of working with Bastian from QuestRock Mortgage for the financing of my new construction home, and I couldn’t be more impressed with the experience. Initially, I was working with the builder’s lender, but unfortunately, things didn’t work out with them on my timeline, That’s when I reached out to QuestRock, and Bastian quickly came to the rescue.
As a self-employed individual, I needed a bank statement loan, which can sometimes add complexity to the process. However, Bastian’s expertise in these types of loans was outstanding. He took the time to explain everything thoroughly, walked me through the necessary steps, and made sure all my paperwork was in order. Despite the pressure of the tight timeline, Bastian and the QuestRock team worked tirelessly to ensure that everything went smoothly and that I closed on time.
What really stood out to me was their exceptional communication and professionalism. Bastian was always available to answer my questions and provided regular updates so I never felt left in the dark. The entire team at QuestRock was incredibly responsive, friendly, and dedicated to delivering the best possible service.
Thanks to Bastian and QuestRock, I’m now settled into my new home, and I’m extremely grateful for their hard work and commitment. If you’re looking for a mortgage company that goes above and beyond, I highly recommend QuestRock!
5.0 stars
a year ago
Reviewed by
Rayvon Reynolds
QuestRock was a blessing for my mortgage because I didn't meet the income requirements for the property I wanted to buy. They paired me with an alternative lender that was most suited to my situation. Closing ran as smoothly as silk, and their personnel was always prompt and pleasant. Bravo!!
5.0 stars
2 years ago
Reviewed by
Brian Sholes
I found a great deal on a home. I contacted QuestRock for help getting financed. So glad I did! Brenden and the staff at QuestRock listened to my situation took my info and got me financed! Great service, straight forward answers and great communication. I highly recommend QuestRock! Thanks Brenden! Was a pleasure doing business with you!
5.0 stars
2 years ago
Reviewed by
Ali Paris
My husband and I worked with Bill & his team to successfully purchase our first home, and after the fact I must say that I can't imagine working with anyone else. We felt supported throughout the entire process, and the freedom to reach out at any point to ask questions or for clarification. They were efficient, professional, and I never had to worry about any of the horror stories you hear when it comes to mortgage lenders. It really felt seamless to get to the finish line, and I believe that should be credited to working with these great people who are great at their jobs. With other companies we reached out to, it felt like they were just faceless corporate entities but with Quest Rock it was a personalized and humanized experience and such a breath of fresh air. I would recommend Quest Rock to anyone in the home buying market, great experience all around.
5.0 stars
2 years ago
Reviewed by
Joshua Elbaz
Bill was absolutely phenomenal. He made sure that our loan was fully funded and we had ZERO issues with closing on time. We actually were able to close EARLY. I would highly recommend Bill to anyone who is in the market for a mortgage and/or anyone who needs to just get information regarding mortgages and the process of buying a home. He is very insightful and provides his full attention to all details of your specific situation. Thank you Questrock and Bill for the great service!
5.0 stars
5 years ago
Reviewed by
Sri M
I financed two of my homes with QuestRock and my experience interacting with Bill Medley and Lisa Berchock during the loan process was amazing. I found Bill to be both professional and personable during my first call. He is very straightforward and delivers what he promises. He is very clear about the rate he can offer based on the need & qualifications and tells you right away if he cannot offer a better rate (in my case, I got competitive rates for both my loans). He does not try to convince you to go with his company with long & annoying conversations. Once you agree on a rate, Lisa takes over, sets up the timelines and follows up through the entire loan process till the closing and she is very prompt. If you are a first time home buyer, if you have a rigid timeline to close on your home or if you are looking for excellent customer service as well as competitive rates, you should go with QuestRock.
5.0 stars
6 years ago
Reviewed by
T Copp
I was looking to refinance a couple of months ago. I spoke with my current mortgage company and also shopped around. I came across QuestRock LLC and saw where they were local. I filled out a quick form and Bill texted me about what I was looking for in a loan. I've had the best experience with Bill and the company. It was so quick and easy to get everything done in the time frame I was looking for. They are a very professional and personal team. Thanks for all your help! I will definitely give you referrals!
5.0 stars
10 months ago
Reviewed by
David Gomrick
If you’re looking for the best lender in town, look no further than QuestRock! Nikk was awesome and had the answer to my questions before I even asked. You can tell the team is passionate about their work, and they have some awesome programs that helped me achieve my dreams. Don’t hesitate to contact this company!
5.0 stars
a year ago
Reviewed by
Kipp Koeppel
Working with Questrock LLC was an absolute game-changer for my mortgage journey! From start to finish, Nikk Smith, Jessica Sherard, and the entire team delivered exceptional service, combining deep industry knowledge with genuine care. As a business owner, qualifying for a mortgage can be complex, but they made the process seamless by offering smart, personalized solutions and walking me through every detail with clarity and patience. Their professionalism, responsiveness, and commitment to my success went far beyond my expectations. I’m beyond thrilled with the outcome and can’t recommend Questrock LLC highly enough for anyone seeking a smooth, stress-free, and successful mortgage experience!
5.0 stars
a year ago
Reviewed by
Andrew White
If you are in need of a mortgage, whether traditional or customized to your particular needs, there is absolutely no need to look any further than Questrock and the professionals at your service. My experience with the Questrock team and especially my representative, Bastian Johnston, was professional, seamless and stress free. I couldn’t imagine using another company for my mortgage needs now or at any point in the future. With Questrock I have a permanent go to company for all my mortgage needs.
5.0 stars
a year ago
Reviewed by
Kirt Ziesman
I had the pleasure of working with Bastian from QuestRock Mortgage for the financing of my new construction home, and I couldn’t be more impressed with the experience. Initially, I was working with the builder’s lender, but unfortunately, things didn’t work out with them on my timeline, That’s when I reached out to QuestRock, and Bastian quickly came to the rescue.
As a self-employed individual, I needed a bank statement loan, which can sometimes add complexity to the process. However, Bastian’s expertise in these types of loans was outstanding. He took the time to explain everything thoroughly, walked me through the necessary steps, and made sure all my paperwork was in order. Despite the pressure of the tight timeline, Bastian and the QuestRock team worked tirelessly to ensure that everything went smoothly and that I closed on time.
What really stood out to me was their exceptional communication and professionalism. Bastian was always available to answer my questions and provided regular updates so I never felt left in the dark. The entire team at QuestRock was incredibly responsive, friendly, and dedicated to delivering the best possible service.
Thanks to Bastian and QuestRock, I’m now settled into my new home, and I’m extremely grateful for their hard work and commitment. If you’re looking for a mortgage company that goes above and beyond, I highly recommend QuestRock!
5.0 stars
a year ago
Reviewed by
Rayvon Reynolds
QuestRock was a blessing for my mortgage because I didn't meet the income requirements for the property I wanted to buy. They paired me with an alternative lender that was most suited to my situation. Closing ran as smoothly as silk, and their personnel was always prompt and pleasant. Bravo!!
5.0 stars
2 years ago
Reviewed by
Brian Sholes
I found a great deal on a home. I contacted QuestRock for help getting financed. So glad I did! Brenden and the staff at QuestRock listened to my situation took my info and got me financed! Great service, straight forward answers and great communication. I highly recommend QuestRock! Thanks Brenden! Was a pleasure doing business with you!
5.0 stars
2 years ago
Reviewed by
Ali Paris
My husband and I worked with Bill & his team to successfully purchase our first home, and after the fact I must say that I can't imagine working with anyone else. We felt supported throughout the entire process, and the freedom to reach out at any point to ask questions or for clarification. They were efficient, professional, and I never had to worry about any of the horror stories you hear when it comes to mortgage lenders. It really felt seamless to get to the finish line, and I believe that should be credited to working with these great people who are great at their jobs. With other companies we reached out to, it felt like they were just faceless corporate entities but with Quest Rock it was a personalized and humanized experience and such a breath of fresh air. I would recommend Quest Rock to anyone in the home buying market, great experience all around.
5.0 stars
2 years ago
Reviewed by
Joshua Elbaz
Bill was absolutely phenomenal. He made sure that our loan was fully funded and we had ZERO issues with closing on time. We actually were able to close EARLY. I would highly recommend Bill to anyone who is in the market for a mortgage and/or anyone who needs to just get information regarding mortgages and the process of buying a home. He is very insightful and provides his full attention to all details of your specific situation. Thank you Questrock and Bill for the great service!
5.0 stars
5 years ago
Reviewed by
Sri M
I financed two of my homes with QuestRock and my experience interacting with Bill Medley and Lisa Berchock during the loan process was amazing. I found Bill to be both professional and personable during my first call. He is very straightforward and delivers what he promises. He is very clear about the rate he can offer based on the need & qualifications and tells you right away if he cannot offer a better rate (in my case, I got competitive rates for both my loans). He does not try to convince you to go with his company with long & annoying conversations. Once you agree on a rate, Lisa takes over, sets up the timelines and follows up through the entire loan process till the closing and she is very prompt. If you are a first time home buyer, if you have a rigid timeline to close on your home or if you are looking for excellent customer service as well as competitive rates, you should go with QuestRock.
5.0 stars
6 years ago
Reviewed by
T Copp
I was looking to refinance a couple of months ago. I spoke with my current mortgage company and also shopped around. I came across QuestRock LLC and saw where they were local. I filled out a quick form and Bill texted me about what I was looking for in a loan. I've had the best experience with Bill and the company. It was so quick and easy to get everything done in the time frame I was looking for. They are a very professional and personal team. Thanks for all your help! I will definitely give you referrals!