Jason at True Home Ohio Property Management was outstanding to work with. He was professional, knowledgeable, and always quick to respond to any questions or concerns. Throughout the entire process, he kept me informed, made everything easy to understand, and went above and beyond to ensure everything was handled smoothly. His attention to detail and commitment to excellent customer service really stood out. If you’re looking for someone who is honest, reliable, and truly cares about helping his clients, I highly recommend Jason and True Home Ohio Property Management. It was a great experience from start to finish.

Unfortunately, my experience has been very disappointing due to poor communication. The biggest issue has not been communication with me as the owner, but with prospective tenants. Multiple interested applicants informed me that their phone calls, emails, and inquiries were not returned in a timely manner. When potential tenants cannot reach the property management company, it can result in lost leasing opportunities and unnecessary vacancy. Responsiveness is one of the most important responsibilities of a property management company, and in my experience this has been lacking. I hope the company improves its communication processes and follow-up procedures with both owners and prospective tenants. Based on my experience, I cannot recommend their services at this time.

I had an excellent experience with True Home Ohio Property Management. Their team was professional, responsive, and genuinely cared about making the entire property management process smooth and stress-free. Communication was always prompt, maintenance requests were handled quickly, and they kept me informed every step of the way. What really stood out was their attention to detail and commitment to both property owners and tenants. They made everything easy to understand and were always willing to answer questions with patience and professionalism. I highly recommend them to anyone looking for reliable and trustworthy property management services in Ohio. Truly a 5-star experience!

I would like to recognize Babcock & Sons Company that’s Contracted with True Home Property Management, for the excellent maintenance and repair service they have provided. Mr. Jason has always been professional, courteous, and dependable. Whenever there has been a maintenance issue, he made sure to communicate clearly about who would be coming and the expected arrival time. He has always responded promptly to our maintenance requests and worked hard to ensure the issues were resolved quickly and efficiently. I truly appreciate the time, effort, and care him and his team has put into assisting my family. They have done an awesome job, and it has not gone unnoticed. Thank you, Mr. Jason, for always being professional and dedicated to helping your residents.

Run away. I lived at 33 E Court St. Apt. 305 in Cincinnati for 12 months. In my 12 months there, I almost took the management company to court when they tried to not provide me why parking pass for 12 months which was offered in the listing for the apartment. It took more than a month to receive the parking pass and I had paid almost $300 in parking for the month and a half and threatened my attorney on them until I received a full reimbursement and the parking pass. They also wanted me to move in earlier than I wanted to, so I agreed to about a week earlier than was ideal for me, but I had conditions since this was a furnished apartment. I wanted the bed and one of the couches to be removed from the apartment prior to move in which is the only way I would sign the lease. After that was agreed upon, I signed the lease. Upon move in, neither of these items had been moved from the STUDIO apartment immediately causing a breach of contract, and making my apartment almost unliveable for the next four days, because the owner of the apartment hadn't yet arranged for storage for these pieces of furniture. I'll remind you - the owner insisted I move in a week earlier than I had originally wanted to but hadn't arranged storage for the furniture we had agreed on them removing, so I could bring in my own bed and couches. Once this had been taken care of, it became clear to me that the maintenance team was non-existent. Also, their emergency maintenance line didn't work, and when I reported this, the woman on the line - likely located in the Philippines didn't believe me. It wasn't until two months LATER that True Home Ohio put in a new emergency maintenance line after I had reported it didn't work when I was locked out of my apartment and needed maintenance to bring me an extra key which I was more than happy to pay the fee for since it was my fault for leaving my key behind while out of town. Had someone had a water pipe break, lose heat (since it was winter) or other emergencies, they would not have been able to reach the emergency maintenance line, because the maintenance team didn't believe me when I initially reported this. I also had an incident where my garbage disposal stopped working and maintenance never showed up. It took an annual inspection for me to complain more than a month later to say no one has come. Then I learned that there are only 3 US based employees for the management team. Everyone else is Philippines-based. And if the owners do not send money for additional repairs the management team will not send maintenance teams out. AVOID AT ALL COSTS.

I have just started using true home but from my experience so far this team is very fast at getting stuff done and quick with responding. Richelle is very nice and answers all questions i have. Walked me through alot of things i was unsure of. So far i'm pritty happy to be working with this team.

We recently engaged True Home Property Management as our new property manager for a portfolio of homes in the Dayton, Ohio area and we are very happy with their customer service and sense of urgency when it comes to any tenant emergencies. They communicate very well and are very professional. I appreciate their thoroughness and feel confident with their well rounded staff across all aspects of property management. I highly recommend True Home Ohio Property Management if you are seeking a new property manager!

I’ve been in communication with True Home Ohio Property Management and have been very impressed with their professionalism and responsiveness. They seem highly organized and focused on taking care of their clients. Looking forward to the opportunity to work together in the future.

I found True Home Ohio on Bigger Pockets after a terrible experience with my previous property manager, and I couldn’t be happier with the switch. From my very first call, Zach and his team have been professional, proactive, and clear in their communication. Abi handled onboarding and repairs smoothly, and Cyril from the leasing team kept me updated every step of the way with detailed plans—something I never got with my last PM company. Even though I only have one property, they’ve treated me like a valued client. Thanks to True Home Ohio, the process has been stress-free, organized, and a complete turnaround from my past experience. Highly recommend!

I found True Home Ohio on Bigger Pockets after a terrible experience with my previous property manager, and I couldn’t be happier with the switch. From my very first call, Zach and his team have been professional, proactive, and clear in their communication. Abi handled onboarding and repairs smoothly, and Cyril from the leasing team kept me updated every step of the way with detailed plans—something I never got with my last PM company. Even though I only have one property, they’ve treated me like a valued client. Thanks to True Home Ohio, the process has been stress-free, organized, and a complete turnaround from my past experience. Highly recommend!

Jason at True Home Ohio Property Management was outstanding to work with. He was professional, knowledgeable, and always quick to respond to any questions or concerns. Throughout the entire process, he kept me informed, made everything easy to understand, and went above and beyond to ensure everything was handled smoothly. His attention to detail and commitment to excellent customer service really stood out. If you’re looking for someone who is honest, reliable, and truly cares about helping his clients, I highly recommend Jason and True Home Ohio Property Management. It was a great experience from start to finish.

Unfortunately, my experience has been very disappointing due to poor communication. The biggest issue has not been communication with me as the owner, but with prospective tenants. Multiple interested applicants informed me that their phone calls, emails, and inquiries were not returned in a timely manner. When potential tenants cannot reach the property management company, it can result in lost leasing opportunities and unnecessary vacancy. Responsiveness is one of the most important responsibilities of a property management company, and in my experience this has been lacking. I hope the company improves its communication processes and follow-up procedures with both owners and prospective tenants. Based on my experience, I cannot recommend their services at this time.

I had an excellent experience with True Home Ohio Property Management. Their team was professional, responsive, and genuinely cared about making the entire property management process smooth and stress-free. Communication was always prompt, maintenance requests were handled quickly, and they kept me informed every step of the way. What really stood out was their attention to detail and commitment to both property owners and tenants. They made everything easy to understand and were always willing to answer questions with patience and professionalism. I highly recommend them to anyone looking for reliable and trustworthy property management services in Ohio. Truly a 5-star experience!

I would like to recognize Babcock & Sons Company that’s Contracted with True Home Property Management, for the excellent maintenance and repair service they have provided. Mr. Jason has always been professional, courteous, and dependable. Whenever there has been a maintenance issue, he made sure to communicate clearly about who would be coming and the expected arrival time. He has always responded promptly to our maintenance requests and worked hard to ensure the issues were resolved quickly and efficiently. I truly appreciate the time, effort, and care him and his team has put into assisting my family. They have done an awesome job, and it has not gone unnoticed. Thank you, Mr. Jason, for always being professional and dedicated to helping your residents.

Run away. I lived at 33 E Court St. Apt. 305 in Cincinnati for 12 months. In my 12 months there, I almost took the management company to court when they tried to not provide me why parking pass for 12 months which was offered in the listing for the apartment. It took more than a month to receive the parking pass and I had paid almost $300 in parking for the month and a half and threatened my attorney on them until I received a full reimbursement and the parking pass. They also wanted me to move in earlier than I wanted to, so I agreed to about a week earlier than was ideal for me, but I had conditions since this was a furnished apartment. I wanted the bed and one of the couches to be removed from the apartment prior to move in which is the only way I would sign the lease. After that was agreed upon, I signed the lease. Upon move in, neither of these items had been moved from the STUDIO apartment immediately causing a breach of contract, and making my apartment almost unliveable for the next four days, because the owner of the apartment hadn't yet arranged for storage for these pieces of furniture. I'll remind you - the owner insisted I move in a week earlier than I had originally wanted to but hadn't arranged storage for the furniture we had agreed on them removing, so I could bring in my own bed and couches. Once this had been taken care of, it became clear to me that the maintenance team was non-existent. Also, their emergency maintenance line didn't work, and when I reported this, the woman on the line - likely located in the Philippines didn't believe me. It wasn't until two months LATER that True Home Ohio put in a new emergency maintenance line after I had reported it didn't work when I was locked out of my apartment and needed maintenance to bring me an extra key which I was more than happy to pay the fee for since it was my fault for leaving my key behind while out of town. Had someone had a water pipe break, lose heat (since it was winter) or other emergencies, they would not have been able to reach the emergency maintenance line, because the maintenance team didn't believe me when I initially reported this. I also had an incident where my garbage disposal stopped working and maintenance never showed up. It took an annual inspection for me to complain more than a month later to say no one has come. Then I learned that there are only 3 US based employees for the management team. Everyone else is Philippines-based. And if the owners do not send money for additional repairs the management team will not send maintenance teams out. AVOID AT ALL COSTS.

I have just started using true home but from my experience so far this team is very fast at getting stuff done and quick with responding. Richelle is very nice and answers all questions i have. Walked me through alot of things i was unsure of. So far i'm pritty happy to be working with this team.

We recently engaged True Home Property Management as our new property manager for a portfolio of homes in the Dayton, Ohio area and we are very happy with their customer service and sense of urgency when it comes to any tenant emergencies. They communicate very well and are very professional. I appreciate their thoroughness and feel confident with their well rounded staff across all aspects of property management. I highly recommend True Home Ohio Property Management if you are seeking a new property manager!

I’ve been in communication with True Home Ohio Property Management and have been very impressed with their professionalism and responsiveness. They seem highly organized and focused on taking care of their clients. Looking forward to the opportunity to work together in the future.