Any ideas of how to tactfully ensure bad clients never return?
I went to a new doctor a few months ago. Never saw the man before, but had been going to one of his associates in the same office. I changed doctors at my request..
Before he got into the room I was in, he stood at the door and said to me, "You should have stayed with Dr. A, I'm usually an hour or two later to my appointments than he is."
Then he came in, sat, and before reading my chart, told me a political joke.
While reading the chart he interrupted himself a few more times, all with jokes. Off color, political, dirty, and the last, political, racist, and just nasty.
He won't be seeing me again. I fired him, too.
:oops: Oh. Sorry. That's not tactful, is it? :oops:
I don't think there is any painless way to do it. You simply have to inform them that you are certain that they will work better with someone else. Maybe give them a few names (of your enemies if they are really all that miserable to work with)
Hey in business don't be afraid to tell the truth, no matter how rude it may sound. Most business people can't afford to have a client ruin business for them with other clients or even potential ones. Even if they are doing something as simple as taking too much time. I had one lady, bless her heart she was sweet, but she wanted to talk constantly. I mean literally nonstop (well she stopped only for breath), while I was taking her to properties, about everything other than what we were there for. Ended up costing me hours upon hours that I could have focused on other things. After the third house and third day I recommended she find a Realtor.
In three days, I could have conquered the world! ... Instead, I got a great conversation and a huge headache... two missed appointments, and three gray hairs. ARGH! Tell it! SING IT FROM THE ROOFTOPS... WRAP IT IN A BOW ... TAKE AN AD OUT IN THE NEWSPAPER....
Tell them you feel that another agent could better serve them and refer them to an agent you do not care for.