Logged in after two years and my account is reset?!

[Marc Izquierdo]

Hi everyone!

I haven't been active on the forums for roughly two years. I logged back on and it looks like my account has been wiped clean. My profile picture is missing, my stats are gone, my bio is gone, everything that was in my inbox is gone, etc. I essentially have a new account. I'm wondering what happened and if there is any way to get this back? Has anyone else experienced this?

Marc

[Mindy Jensen]

Hi @Marc Izquierdo.

I show 3 accounts with this name. If you reach out to our support staff, they can help figure out if you have multiple accounts and are signing in with one that has no posts. For the record, we do not wipe clean accounts that have been dormant. Your profile picture should still be there.

[Marc Izquierdo]

@Mindy Jensen Thanks. I just reached out to them to see if they can help. When I go to an old email notification about being mentioned or something like that, and click on "view mention" it seems to give me an error saying it's a bad URL. Very strange.

Thanks for the help!

[Preston Donahue]

I had to re upload a profile pic yesterday as well. It's been a couple of months since I've been reading the forums too.