Trying to cancel BP pro membership

[Tanner Searcy]

I jumped the gun and bought BP pro last month but I’ve been having second thoughts about it and have been trying to get a refund due to the 30 day money back guarantee. I used the contact us page to try to get in touch with BP support and initially got a response but haven’t heard back in 2 weeks now despite sending 4 follow up emails. Is there a customer service phone number that I could use to contact someone at BP? I’m in a small financial bind right now and I could use the $300 back, especially since I’m not really planning on using the pro features any time soon. 

[Hilary C.]

Hello @Tanner Searcy

We are so sorry for the inconvenience of you trying to contact us. I will reach out to you personally, please keep an eye out in your inbox. Talk to you soon!

[Tomara Fisher]

So is there a phone number?

I just got an email that my pro membership auto-renewed today and went to the website to cancel, only to have the cancellation effective 8/19/2025.  I want to cancel TODAY and get a refund of the $390 + tax membership fee.  Incidentally, I cancelled last year when it auto renewed as well - I guess I've got to completely delete my profile and close the attached credit card for a cancellation to stick?

[Sandra Feurtado]

I'm trying to cancel too and I am not getting a response. 

[Lisio Guy]

I have the same issue, I canceled few months ago, but got billed again... this is scam 

[Hilary C.]

Hello, BiggerPockets members! We are so sorry for the inconvenience you've had canceling your membership. I see that we have responded to each of your emails sent from our support team, but please keep an eye out in your inbox as I will be reaching out to you individually to help with any further information. Have a great day!