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Cynthia Meyer
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  • Rental Property Investor
  • Gladstone, NJ
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Looking for a reputable property manager - 30 unit building

Cynthia Meyer
Pro Member
  • Rental Property Investor
  • Gladstone, NJ
Posted Nov 9 2022, 08:13

Hi all. A client of mine is planning to make an offer on a 30-unit property in Little Rock. Does anyone have a property manager recommendation? The client is located in another state, so will need someone with a good team in place. The property management division of a real estate company may make sense here. 

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Hunter Terryn
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  • Birmingham, AL
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Hunter Terryn
Pro Member
  • Birmingham, AL
Replied Nov 9 2022, 08:18

Would recommend contacting my colleague @Erin Dreher. She's local in Little Rock and is an absolute ROCKSTAR! At the very least, she's a great sounding board during due diligence and an excellent resource throughout the process.

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Cynthia Meyer
Pro Member
  • Rental Property Investor
  • Gladstone, NJ
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Cynthia Meyer
Pro Member
  • Rental Property Investor
  • Gladstone, NJ
Replied Nov 9 2022, 08:26

@Hunter Terryn thank you!

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Drew Sygit#2 Managing Your Property Contributor
  • Property Manager
  • Royal Oak, MI
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Drew Sygit#2 Managing Your Property Contributor
  • Property Manager
  • Royal Oak, MI
Replied Nov 9 2022, 12:02

@Cynthia Meyer

Even if someone give you a referral, what meets their expectations, may not meet yours.

In our experience, the #1 mistake owners make when selecting a Property Management Company (PMC) is ASSUMING instead of CONFIRMING.

It's often a case of not doing enough research, as they don't know what they don't know!

Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator.

So, the first question they usually ask a PMC is about fees - instead of asking about services and HOW those services are executed.

EXAMPLE: PMC states they will handle tenant screening – what does that specifically mean? What documents do they require, what credit scores do they allow, how do they verify previous rental history, etc.? You’d be shocked by how little actual screening many PMC’s do!

This also leads owners to ASSUME simpler is better when it comes to management contracts.

The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it!

We have a 14-page management contract that we've added our real experiences to over the years, with the intent of protecting both us AND the landlord. Beyond the Monthly Management, Placement & Maintenance fees, all other fees in our contract are IF EVENT -> THEN fees.

We don’t know any PMCs to recommend in the area mentioned, but since selecting the wrong PMC is usually more harmful than selecting a bad tenant, you might want to read our series about “How to Screen a PMC Better than a Tenant”:

https://www.biggerpockets.com/member-blogs/3094/91877-how-to-screen-a-pmc-better-than-a-tenant-part-1-services-and-processes

We recommend you get management contracts from several PMCs and compare the services they cover and, more importantly, what they each DO NOT cover.

EDUCATE YOURSELF - yes, it will take time, but will lead to a selection that better meets your expectations & avoids potentially costly surprises!

P.S. If you just hire the cheapest or first PMC you speak with and it turns into a bad experience, please don’t assume ALL PMC’s are bad and start trashing PMC’s in general. Take ownership of your mistake and learn to do the proper due diligence recommended above😊