interactive voice response

3 Replies

This is for anyone who does cold calling campaigns to acquire real estate deals.  Has anyone ever looked into investing in "interactive voice response " to pick up your calls when your team are not on shift? For example, when you call Apple support your call is first picked up by an IVR that sounds like a real person who routes your call. As you know, if you don't respond to a call or text within one hour of receiving your conversion probability drops significantly.

Right now I get about 1-2 missed calls per day after my teams shift 4 out of 5 working days . I  have about 220 leads after my team ends in my list and I have 3 options:

1) research and   implement an interactive voice response technology to pick up calls for me when my team is off shift

2) Pick up calls myself after my team's shift (this. risks breaking the systems I implemented in my business and also enforces a bad habit of working "in" my business

3) Do nothing. Let calls go unanswered until the following day. The risk is another investor could take those deals from since I am not responding fast enough.

For those who use "interactive voice response" what has been prospects response to IVR technology? Do they leave a voicemail or callback after hearing IVR or do they think it's weird and dont return your calls?

Thank you ,

Jason

We used to cold call for our single family business. This is a really interesting concept. I'd say that the closest thing to this we used was an automated system that allowed inbound callers to choose to be on our DNC list, or to be connected with one of us. I think your proposition would have helped us prevent less calls from falling through the cracks. 

@Jason Malabute , take this with a grain of salt as I am not cold calling.  Those IVRs are the bane of my existence.  I understand why they are used, but personally I would rather leave a voicemail and have a warm body call me back than deal with another automated system.

Think of it this way: if someone is so urgently looking to sell a property that they can't wait for a call back in 1 business day, do you think they are going to sit through some automated system?  I may be missing the point of what you are trying to achieve, and might feel more strongly about this than most, but automated systems like this infuriate me and would actually drive me away from wanting to sell a property to whoever is using it.

That's a valid point. I just thought about it for callers who call after business hours . People are impatient now a days. I wish somebody on BP has experience using IVR

Originally posted by @Evan Polaski :

@Jason Malabute, take this with a grain of salt as I am not cold calling.  Those IVRs are the bane of my existence.  I understand why they are used, but personally I would rather leave a voicemail and have a warm body call me back than deal with another automated system.

Think of it this way: if someone is so urgently looking to sell a property that they can't wait for a call back in 1 business day, do you think they are going to sit through some automated system?  I may be missing the point of what you are trying to achieve, and might feel more strongly about this than most, but automated systems like this infuriate me and would actually drive me away from wanting to sell a property to whoever is using it.