Field Operations Agent for Short Term Rental Company
We are building the future of hospitality.
At Sonder we're reimagining travel, hospitality and ultimately how cities are experienced. Sonder started a little over 3 years ago and is now active in 13 markets and 1100+ locations. We have over 200 employees and headquartered in San Francisco.
We are building the world's first deconstructed hotel - with apartments, houses, condos, villas, and lofts that you can book at a moment's notice. Each location is one-of-a-kind and chosen by us. Typically, we've selected a unique and explorable neighborhood and equip our guest with Neighborhood Guides full of wisdom about the best places to eat, drink, shop, and relax. Our units are designed by our talented interior designers, and serviced by us to our exact standards: 24/7 concierge service, Wi-Fi, professionally cleaned homes, comfortable beds, crisp linens, and over 200 other standards.
It’s travel made tranquil.
Our Hospitality Agents are the face of Sonder and our eyes and ears on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who hates the idea of sitting at a desk all day. Just imagine, you may be checking in a guest one minute and then dashing to deliver extra towels the next. If you’re ready for a fast-paced environment with constantly shifting responsibilities and challenges, we’d love to hear from you!
AT SONDER YOU WILL:
- Meet and greet guests when they check-in, ensuring they have an amazing first experience
- Take care of day-to-day hospitality tasks, such as bringing extra items to guests during their stay and managing in-unit needs that range from troubleshooting systems and appliances, quick housekeeping fixes, and overseeing contractor appointments
- Learn about the pillars of hospitality
- Learn about warehouse management and supply chain management where you will assist with warehouse duties such as preparing housekeeping kits, processing linens, and cleaning
- Work closely with our hospitality operations team and conduct quality control inspections inside our units
- Assist with photoshoots and on-boarding new units to be guest ready
WHAT WE LOOK FOR:
- 2+ years experience working in hospitality or customer service
- Bachelor's Degree or similar work experience preferred
- You are a professional who is organized, hard working, and detail-oriented who is not afraid to roll up your sleeves and do everything you can to make sure our guests have a great stay
- A self-starter with a positive attitude, who has the ability to work effectively both in a team environment as well as independently
- Comfortable working in a startup environment while always maintaining a smile on your face
- Strong organizational and communication skills