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Angelina Ng
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Turnover question, tenant left property is poor condition

Angelina Ng
  • Rental Property Investor
Posted Jun 13 2022, 15:11

Hi All,

I had a tenant move out and the tenant left the property in poor condition. It is a SFH. Property manager states that the flooring needs to be changed, whole house needs to be repainted, deep cleaning, changing bathroom vanity, replacing glass on some of the windows, and other misc things. I was quoted over 13k for repairs.

This is my first turnover. I plan on getting more quotes and contacting Eden, which is similar section 8, for some assistance. 

Does anyone know if housing assistance will help cover some of the cost?

Any other recommendations for a newbie like me? 

Thank you in advance. 

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Terrell Garren
  • Rental Property Investor
  • Concord, NC
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Terrell Garren
  • Rental Property Investor
  • Concord, NC
Replied Jun 13 2022, 15:23

Just curious, who selected the tenant and how long were they there?

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Isaac S.
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Replied Jun 13 2022, 15:33

Could be very expensive or a deal....how many square feet of flooring and what type, how many windows and what type, interior and exterior painting? 

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Angelina Ng
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Angelina Ng
  • Rental Property Investor
Replied Jun 13 2022, 18:19
Quote from @Terrell Garren:

Just curious, who selected the tenant and how long were they there?

 They were inherited tenants. I. I no longer use the property manager that placed the tenant. They have been there for 1 year and 3 months.

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Angelina Ng
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Angelina Ng
  • Rental Property Investor
Replied Jun 13 2022, 18:24
Quote from @Isaac S.:

Could be very expensive or a deal....how many square feet of flooring and what type, how many windows and what type, interior and exterior painting? 

It is a 1388 sqft home. I am thinking vinyl flooring. Interior paint. Not sure what type of windows they are but for 2 windows and 9 screens are needed.

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Matt M.
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Matt M.
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Replied Jun 13 2022, 19:36

If Eden is similar/same as section 8, you won’t get a dime from them. Best thing would be to report what the tenants did and they will likely be removed from the program 

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Joe Martella
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  • Cherry Hill, NJ
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Joe Martella
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  • Cherry Hill, NJ
Replied Jun 14 2022, 04:36

The question is what was the condition of the flooring when you were purchasing the property?  Did you purchase this property when it needed these repairs?

Are these must do repairs or suggested repairs?  There are nice to haves and need to haves.

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Nathan Gesner
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Nathan Gesner
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ModeratorReplied Jun 14 2022, 05:08
Quote from @Angelina Ng:

Hi All,

I had a tenant move out and the tenant left the property in poor condition. It is a SFH. Property manager states that the flooring needs to be changed, whole house needs to be repainted, deep cleaning, changing bathroom vanity, replacing glass on some of the windows, and other misc things. I was quoted over 13k for repairs.

This is my first turnover. I plan on getting more quotes and contacting Eden, which is similar section 8, for some assistance. 

Does anyone know if housing assistance will help cover some of the cost?

Housing assistance is for renters, not Landlords.

The hard truth is that you're at fault, at least partially. You purchased this property with the tenants in place. During the purchase process, you should have inspected and identified the problems. You should have demanded the PM correct the bad behavior or terminate the lease, rather than allow it to continue for the remainder of their lease.

Vinyl plank in the kitchen, living room, bathroom, hallway, laundry, and other common areas. Carpet in the bedrooms. 

Work on screening tenants carefully and - more importantly - how to handle problems quickly and professionally when they arise. 
  • Property Manager Wyoming (#12599)

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Angelina Ng
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Angelina Ng
  • Rental Property Investor
Replied Jun 14 2022, 11:26
Quote from @Nathan Gesner:
Quote from @Angelina Ng:

Hi All,

I had a tenant move out and the tenant left the property in poor condition. It is a SFH. Property manager states that the flooring needs to be changed, whole house needs to be repainted, deep cleaning, changing bathroom vanity, replacing glass on some of the windows, and other misc things. I was quoted over 13k for repairs.

This is my first turnover. I plan on getting more quotes and contacting Eden, which is similar section 8, for some assistance. 

Does anyone know if housing assistance will help cover some of the cost?

Housing assistance is for renters, not Landlords.

The hard truth is that you're at fault, at least partially. You purchased this property with the tenants in place. During the purchase process, you should have inspected and identified the problems. You should have demanded the PM correct the bad behavior or terminate the lease, rather than allow it to continue for the remainder of their lease.

Vinyl plank in the kitchen, living room, bathroom, hallway, laundry, and other common areas. Carpet in the bedrooms. 

Work on screening tenants carefully and - more importantly - how to handle problems quickly and professionally when they arise. 
You are correct. I did not demand for a proper walk-through during the purchasing of the property. I have been working on improving my team and learning that I need to be more demanding. Not blaming anyone, just looking for suggestions or tips that anyone has. 

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Joe Martella
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Joe Martella
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Replied Jun 15 2022, 02:57
Quote from @Angelina Ng:
You are correct. I did not demand for a proper walk-through during the purchasing of the property. I have been working on improving my team and learning that I need to be more demanding. Not blaming anyone, just looking for suggestions or tips that anyone has. 

This is what kills me.  When someone comes across issues they blame it on improving their "team."  Whether you have a team or  not, you need to manage the team, give them direction and guidance.  You need to take the lead.  At the end of the day it is your money at risk.  

Part of managing a good team is taking ownership.

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Theresa Harris
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Theresa Harris
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Replied Jun 15 2022, 04:15

I'd go and view the property yourself and see what you can do and get other quotes.  Make sure you get the entire deposit from the tenant.  I agree with Matt-take photos and report them to the program.  You should have gone through the home yourself, hindsight is great, when you bought it.  Start now and take control of some of the things that need to be done.

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Michael Plante
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Michael Plante
  • Deland, FL
Replied Jun 15 2022, 04:56
Quote from @Angelina Ng:

Hi All,

I had a tenant move out and the tenant left the property in poor condition. It is a SFH. Property manager states that the flooring needs to be changed, whole house needs to be repainted, deep cleaning, changing bathroom vanity, replacing glass on some of the windows, and other misc things. I was quoted over 13k for repairs.

This is my first turnover. I plan on getting more quotes and contacting Eden, which is similar section 8, for some assistance. 

Does anyone know if housing assistance will help cover some of the cost?

Any other recommendations for a newbie like me? 

Thank you in advance. 


 13k seems a little high for that depending upon materials they are using 


but if they do good work and can get it done fast it may be worth it 

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Isaac S.
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Replied Jun 19 2022, 20:48
Quote from @Angelina Ng:
Quote from @Isaac S.:

Could be very expensive or a deal....how many square feet of flooring and what type, how many windows and what type, interior and exterior painting? 

It is a 1388 sqft home. I am thinking vinyl flooring. Interior paint. Not sure what type of windows they are but for 2 windows and 9 screens are needed.

$13k seems high, by about 20-30%, unless the management does COST+ billing or the contractor is their cousin/brother/etc...seems like everyone else already gave you the "the devils in the details" talk about being on top of inspections and renovation quotes.

IMHO, most management either have a team for the renovation/turnover handywork and charge a good percentage of profit on top of actual cost of goods and labor OR have similar arrangements with "preferred" contractors that add cost with little extra value OR they just don't care that much to find fair priced quality work because it is not there money, but, it is taking up more of their time

So as everyone else has said....ya gotta manage the managers...best of luck!

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JD Martin
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JD Martin
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ModeratorReplied Jun 19 2022, 21:18

If you have proof that all of this damage was done after you bought the property, you should be turning in a claim like that to your insurance, who will then attempt to abrogate their damage against the tenant. And for sure reporting this to Section 8, which yes may address some of the costs and also may throw them out of the program. 

If you have no proof that this damage wasn't already in place when you bought the house, you're pretty much out of luck. Recommendation: get good documentation if you buy a property with people in it. 

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Rodney Sums
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Rodney Sums
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Replied Jun 19 2022, 23:22
Quote from @Angelina Ng:
Quote from @Nathan Gesner:
Quote from @Angelina Ng:

Hi All,

I had a tenant move out and the tenant left the property in poor condition. It is a SFH. Property manager states that the flooring needs to be changed, whole house needs to be repainted, deep cleaning, changing bathroom vanity, replacing glass on some of the windows, and other misc things. I was quoted over 13k for repairs.

This is my first turnover. I plan on getting more quotes and contacting Eden, which is similar section 8, for some assistance. 

Does anyone know if housing assistance will help cover some of the cost?

Housing assistance is for renters, not Landlords.

The hard truth is that you're at fault, at least partially. You purchased this property with the tenants in place. During the purchase process, you should have inspected and identified the problems. You should have demanded the PM correct the bad behavior or terminate the lease, rather than allow it to continue for the remainder of their lease.

Vinyl plank in the kitchen, living room, bathroom, hallway, laundry, and other common areas. Carpet in the bedrooms. 

Work on screening tenants carefully and - more importantly - how to handle problems quickly and professionally when they arise. 
You are correct. I did not demand for a proper walk-through during the purchasing of the property. I have been working on improving my team and learning that I need to be more demanding. Not blaming anyone, just looking for suggestions or tips that anyone has. 

 Neither you, the realtor or even a home inspector viewed the inside of the house during the inspection period (if you had one)?? 

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Billy Smith
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Billy Smith
  • Shawnee Mission, KS
Replied Jun 20 2022, 08:08

Vinyl planking though out the house, they have different levels of the planking go at least middle of the road or better. Not a fan of doing claims on rentals I self-insurance i.e., high deductible.

Insurance companies will pay it maybe 13k is big chunk hard to say I would find ways to lower the cost if possible. Get at least 3 quotes might get it down a lot make sure they are not bad news wanting half money up front etc... run off with the money.