Airbnb: An Evolving Platform
Airbnb takes an active role in improving its platform for both hosts and guests.
In the Q3 earnings report, the company had already rolled out more than 150 upgrades to its platform.
In early January, CEO Brian Chesky even took to Twitter, asking what the company could do to improve in 2022.
After receiving 4,000 responses, he posted the top six suggestions and stated that the company is working on all of them.
Granted, a few tweets aren't an investment thesis, but it does show management's willingness to hear from its customers and respond accordingly.
What are your thoughts on this?
#2 Short-Term & Vacation Rental Discussions Contributor
- Olympia, WA
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#2 Short-Term & Vacation Rental Discussions Contributor
- Olympia, WA
I wish I could down vote these.
It makes me want to beef up my VRBO bookings. Giving guests 72 hours to make a claim is a free pass, especially for weekend bookings. Combined with their history of being pro guest and paying out to guests, it makes me wary.
