Are you feeling the Airbnb heavy lifting pain I am feeling?
Recently I've been experiencing an increase in damage to my properties from guests. I list my properties on both Airbnb and HomeAway and when there is a claim to be filed Airbnb has become ever more scrutinizing than previously so. Makes me wonder if they have been receiving false claims from hosts. Just recently I filed a claim for $174 and it felt like I was responding to the IRS when I had to involve Airbnb. We must have gone back and forth three times on email to settle the claim, and now the guest is asking for the money back! What? I thought once Airbnb settled the request there wouldn't be any additional "noise"? I had to explain again what transpired. I have photos of the damage and video of this guest abusing my property. Seems straight forward to me. I must say, that while HomeAway is costing me a bit more in hosting fees, I don't have the aggravation that Airbnb is creating for hosts. Anyone else feeling this pain?