Problems with ProTitleUSA?
Is anyone having a problem with ProTitleUSA? I ordered a title report on an asset for $137, then they emailed me saying (paraphrase): "Our abstractor had to go back to 1960s to get the 2nd family deed and we need to charge an additional fee to get a full report, do you agree to the fee?" - no name
I wrote back asking what the fee was and what would I get if I didn't pay the extra fee? They responded the fee was an extra $45 dollars. On one hand I want my report and I am happy to pay the $45 dollars but I have gone back and forth with them now for 3-4 emails simply asking for a person to talk to and they refuse to call me or put a name on their e-mails. Does anyone have a phone number for them to use? Their contact info on the e-mail and website doesn't work.
BBB is my last resort, but again, they don't seem to be taking my customer request seriously. Any ideas?