Several months ago I filed a BBB claim about the flooding in the 930 Poydras "luxury" apartments in New Orleans. Since then my neighbors and I have experienced more of the same. When some of us dared to report such matters to the proper authorities we were bullied and threatened with 30-day notices to vacate the premises. As a result, one of my adjacent neighbors has already moved and several others are on their way out.
Pretty soon I will also be moving out because I dared to report flooding in my apartment that occurred as a result of leaks through what are supposed to be sealed windows and walls during a heavy rainstorm. I emailed the following report to the building management via their online service portal:
Subject: Flooding in apartment on 26 May 2015/ Carpet Removed & not Returned
I am following up on the flooding that occurred in unit #1905 on the morning of Tuesday, 26 May 2015.As witnessed by security guard on duty (D...) and the concierge on duty (A...) quite a bit of water entered the apartment due to what should have been a sealed area of the window and the wall - not an open window.I was told that maintenance would be coming to inspect this and to caulk this area.Please let me know when they will be doing this - especially in light of the fact that we are approaching hurricane season.Finally, as also witnessed, my rug was soaking wet due to this flooding.Hence, it was removed from my apartment and I was told that it would be cleaned.It is almost a week now and I have not received my carpet. Please let me know the status of it ASAP.
As a result, I received the following typo-riddled and grammar-challenged email from one of our building managers:
From: Kelly LaBure
Sent: Monday, June 1, 2015 6:20 PM
Cc: Kelly Parenton
Subject: Notice- 1905
Good afternoon ,
Please accept this as your official 30 notice to vacate by the end of your lease term, June 30, 2015. We are not offering a renewal at this time.
If you have any questions please, respond to this email . Freight elevator scheduling can be do through the front desk or myself.
Any suggestions as to how to deal with this? Thanks!
You're like "the dude" from The Big Lebowski trying to get his rug back.
All jokes aside, if your lease is month to month there probably isn't much you can do about them giving you 30 days notice. That shouldn't stop you from taking your complaints/reports up the chain as far as you can. Accountability is important for everyone and I'm sure you don't want them taking advantage of the next tenant.
Edit: after re-reading your post and their response, it sounds like your lease is coming to an end and they are giving you proper notice for non-renewal. Perhaps this is retaliatory because of your complaints, but perhaps they want the unit vacant so they can address the repairs properly.
The flooding problems occur all throughout the buildings - in apartments on all 21 floors. Apparently this has been going on for 4 years since the building opened. I moved in last June and found out after moving in.
This is indeed retaliatory. They have done it to every one of us who has complained. Hence, people are moving out in droves.
Oh well, I found a new place. Just thought before leaving I would document this issue for the benefit of new tenants.
Hence, I have filed reports with BBB.
You are smart to just move on. Put your experience in a google and/or yelp review. Stick to just the facts. This is better than the BBB for informing others. Include pics if you really want to do good.
Free eBook from BiggerPockets!
- Actionable advice for getting started,
- Discover the 10 Most Lucrative Real Estate Niches,
- Learn how to get started with or without money,
- Explore Real-Life Strategies for Building Wealth,
- And a LOT more.
Sign up below to download the eBook for FREE today!
We hate spam just as much as you
You must be a BiggerPockets member to post on the forums
Join the world's largest, most open Real Estate Investing Community online, 100% free forever!