I had used erentpayment for years without an issue. I lost rent money from their recent screw up. If they would have addressed their issues and maintained routine contact with those affected by the loss, I would have thought about continuing with them. They did EVERYTHING wrong in their response to this situation and I am done with them, as it shows they have no idea how to run a proper business.
Anyone have any updates on this? My tenant has contacted his bank (Wells Fargo) twice now to get the $ back using the R10 code, with no success. WF stated that since the transaction from the bank to eRentPayment went through properly, it is between me and erentpayment. I am not going to pursue this avenue anymore, as it is not fair to the tenants - they paid their rent and held up their side of the bargain. Frankly, I agree with WF that this is between erentpayment and landlords, and it should not be on the tenants and banks to resolve.
Is anyone pursuing legal action to attempt to get their money back? If there is a class action lawsuit or something in the works, please contact me. I am out $3,500 because of these guys! As most of these are probably relatively small claims, it would be more efficient to pool resources together to minimize legal fees. Also, if echeckit is going through bankruptcy because of this, i would think that all of us whose money they took should be paid out through the bankruptcy proceedings.
@Christopher Deitz - get on Facebook and search "erentpayment discussion group", join that and there is a TON of information regarding eRent. About the only way to get this handled is through the R10 process. THere are several resources in the FB group on how to do that with links to documentation from ACH personnel that explicitly tells the banks to do it, and why. Also has contact info for the ACH people should the bank have any issues.
As eCheckit is in bankruptcy you need to move quick. Ive found that offering a substantial incentive to your tenant will give them motivation to go to the bank again. Look at it this way, would you rather collect 100% of nothing or 75-80% of your rent? (get my drift on "motivation")?
I met with several other landlords over the weekend in Knoxville at a Multi-Family event, @Lucas Hall (he is a senior guy with Cozy) was there and went into great detail on what happened, and how cozy is different. Im in the process of moving to cozy as I type this. If you have direct questions please PM me.
Originally posted by @Christopher Deitz :
Frankly, I agree with WF that this is between erentpayment and landlords, and it should not be on the tenants and banks to resolve.
I disagree. The bank CAN get the money back. No one has to lose money, and it is despicable that WF will not help. I will not punish a tenant, but they certainly can help.
Update on my situation as a renter. I sent the letter from erentpayment to my bank. They had me fill out a form and I received my money back the same day! It was an affidavit of unauthorized debit.
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