Flooring Contractor Damaged My Dry-walls

5 Replies

  I have been working on my first re-model for 4 months now. It is a two bedroom 750 sq/ft ranch that we converted into a three bedroom. We have had just a few projects along the way, including, new electric panel box, new electric in the bathroom and kitchen, new Pex plumbing in the whole house, a support wall teardown + header beam install, whole house installation of recessed lights, new drywall in the kitchen and bathroom, new sub-floor in the kitchen and bathroom, and new hardwood floors in the entire house. It's safe to say we bit off more than we can chew.

  We have had a few hiccups along the way, however, the thing that has irritated me the most thus far is the highly recommended hardwood floor company we hired. We had about 380 sq/ft of new oak floor laid down and 290 sq/ft of original flooring that we had refinished. Let me tell you that the floors look great! Here's the kicker, almost every freshly painted wall (some brand new) have grease, nicks, dents, scratches, and small holes in them! The installer said he would take care of the issue but only ended up throwing spackle on SOME of the new imperfections, plus the spots he spackled are unsanded and unpainted. 

  The job cost $3,100. I paid $1,500 when the floors where dropped off. I have yet to pay the $1,600 balance. My question is, what is the frustration of finishing the walls that were just finished worth? Am I overthinking this?

I am a contractor and it is real easy to mark walls when installing hardwood. In the old days up north they used to lay oak before the drywall. The installer will try to get as close to the wall tongue nailing as possible before they top nail. way too easy to hit the wall. I never paint before the flooring. It seems like you should but you are asking for trouble. If the place is painted the installer may charge a bit more to deal with the issue blow off and towel dust off fresh paint.  Also all the base trim needs to come off the wall if possible. you could leave it on and use quarter round but that is questionable. If door and jambs are coming out install the floor before the new doors. If you are using unfinished flooring your base will be marked up from the sanders, edgers and you may get some unintentional poly splash when coating. also if there is existing hardwood that will be refinished cover it before you paint and careful with the demo guys removing carpet. Razor cuts are really tough to get out and sometimes never come out. 

I agree with @Robert Gravel , it’s unlikely for the flooring to go in without marring the walls. The painter always needs to come back and touch up the walls and baseboard after the flooring is in. You’ll have to decide if it’s a bit of touch up, or if they did real damage. I always plan on the painter to come back right at the end to do an hour or two of touch up throughout - there are always some last minute fixes that are needed.

^^ what Robert said. Chalk this up to a lesson, paint is LAST!! Everyone in there will get dirt, marks, etc on the walls. They are responsible for the dents and touch ups, but you are responsible for the paint being finished and damaged. If they did a good job, you'll want to use them again. If you back charge them $100 or $200, they'll get it back 5x over the next few years because they'll charge more thinking you'll back charge them each time

Thank you, everyone! I have made the decision that I have over-reacted. I guess with the stress of renovating this was the straw that broke the camels back! I have had too many strong recommendations, and he did great work on the floor. Thank you for talking some sense back into me. 

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