Real Estate Call Center For Incoming Leads & Cold Calls

1 Reply

Hello BiggerPockets,

Does anyone have experience or recommendations for a Call Center services? 

I'd be interested for hearing from vendors that cruise these forums, as well as other investors.

Two things I'm looking for:

Manage Lead In-Take & Follow-Up Calls For Unmotivated Leads: Between online/direct-mail marketing, I open somewhere in the ranges of 100 to 200 leads per month into the CRM. The volume is daunting - I definitely can't handle the initial contact and script form. So, I need someone to take the call, follow the script, provide a description. Then, if it's a good lead, I can handle the follow-up. If it's a bad lead, I would need the call center or VA type to do the call back.

Next thing is general call backs on medium to poor leads. I subscribe to the "no lead left behind" philosophy, but also recognize that philosophy needs to be executed by cheap labor. I'd imagine this would take 3 to 4 hours a day contacting older or less motivated leads.

Cold Calling: Always more prospecting to do! I've been meaning to cold call as follow-up to direct-mail. The conundrum is though, direct-mail and cold call is about volume, and I don't have time to handle volume. Anyone have any solution for this?

Another issue that would be great to get insight on - my pipeline has thousands of leads and just grows every month. That pipeline is very valuable to me. What are others doing, when using a call center or VA type to protect the confidentiality of both the leads and systems? Just letting them into the CRM? Confidentiality contract? Printing out an excel sheet and asking for Evernote type updates?

Also - it would be great if the service had management of calls backs on nights, weekends.

It would be wonderful to combine the cold calling and lead follow-up into one service.

Budgeting wise, I'm definitely not looking to break the bank on cheap call labor that is essentially just reading a script. However, depending on the value of the service and available time, I would consider a decent work from home, no special degree required, salary equivalent (if I'm getting 9 to 5pm services).

Thank you all in advance!

I would simply hire someone off Freelancer or Upwork to perform those jobs.

I don't think you necessarily need a call center to follow-up with leads.

Free eBook from BiggerPockets!

Ultimate Beginner's Guide Book Cover

Join BiggerPockets and get The Ultimate Beginner's Guide to Real Estate Investing for FREE - read by more than 100,000 people - AND get exclusive real estate investing tips, tricks and techniques delivered straight to your inbox twice weekly!

  • Actionable advice for getting started,
  • Discover the 10 Most Lucrative Real Estate Niches,
  • Learn how to get started with or without money,
  • Explore Real-Life Strategies for Building Wealth,
  • And a LOT more.

Lock We hate spam just as much as you

Create Lasting Wealth Through Real Estate

Join the millions of people achieving financial freedom through the power of real estate investing

Start here