Originations and Servicing Capacity of Banks during COVID-19
Hi all - Doing a little research for my firm. I had a quick question:
Where will banks see a strain on capacity in the mortgage lending process?
For example -
Originations - Underwriting- Income analysis: With individuals wanting to refinance at historically low rates, there will be an increase of documentation being sent for processing
Servicing - Loss mitigation: More individuals submitting "hardship" or modification requests to their current terms
Where else in the process will banks see constraints or an increase in needed capacity?