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Managing Your Property

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Tam Nguyen
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Property manager in Austin, Texas

Tam Nguyen
Posted May 24 2022, 05:33

Hello 

Any recommendations on a good property management company in Austin Texas? Looking for more of a hands on person or group for single family homes ltr. Thanks! 

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Patrick Pendley
  • Investor
  • Waco, TX
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Patrick Pendley
  • Investor
  • Waco, TX
Replied May 24 2022, 06:31

Look for a Property management company that are members of NARPM. Michael Francis with Rollingwood is in Austin and Would be a good choice. I have one property manger at my company that manages in Austin as well. 

  • Property Manager Texas (#559124)

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Tam Nguyen
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Tam Nguyen
Replied May 24 2022, 06:45

Thanks, do you mind sharing or pm me your agents info who works in Austin? 

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Drew Sygit#2 Managing Your Property Contributor
  • Property Manager
  • Royal Oak, MI
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Drew Sygit#2 Managing Your Property Contributor
  • Property Manager
  • Royal Oak, MI
Replied May 24 2022, 07:22

@Tam Nguyen Just go to www.NARPM.com and look up members.

In our experience, the #1 mistake owners make when selecting a Property Management Company (PMC) is ASSUMING instead of CONFIRMING.

our experience, the #1 mistake owners make when selecting a Property Management Company (PMC) is ASSUMING instead of CONFIRMING.

It's often a case of not doing enough research, as they don't know what they don't know!

Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator.

So, the first question they usually ask a PMC is about fees - instead of asking about services and HOW those services are executed.

EXAMPLE: PMC states they will handle tenant screening – what does that specifically mean? What documents do they require, what credit scores do they allow, how do they verify previous rental history, etc.? You’d be shocked by how little actual screening many PMC’s do!

This also leads owners to ASSUME simpler is better when it comes to management contracts.

The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it!

We have a 14-page management contract that we've added our real experiences to over the years, with the intent of protecting both us AND the landlord. Beyond the Monthly Management, Placement & Maintenance fees, all other fees in our contract are IF EVENT -> THEN fees.

We don’t know any PMCs to recommend in the area mentioned, but since selecting the wrong PMC is usually more harmful than selecting a bad tenant, you might want to read our series about “How to Screen a PMC Better than a Tenant”:

https://www.biggerpockets.com/member-blogs/3094/91877-how-to-screen-a-pmc-better-than-a-tenant-part-1-services-and-processes

We recommend you get management contracts from several PMCs and compare the services they cover and, more importantly, what they each DO NOT cover.

EDUCATE YOURSELF - yes, it will take time, but will lead to a selection that better meets your expectations & avoids potentially costly surprises!

P.S. If you just hire the cheapest or first PMC you speak with and it turns into a bad experience, please don’t assume ALL PMC’s are bad and start trashing PMC’s in general. Take ownership of your mistake and learn to do the proper due diligence recommended above😊

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Jordan Moorhead
  • Real Estate Agent
  • Austin, TX
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Jordan Moorhead
  • Real Estate Agent
  • Austin, TX
Replied May 24 2022, 14:40

Tower Property Management is good!

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Issac San Miguel
  • Lender
  • Austin Texas
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Issac San Miguel
  • Lender
  • Austin Texas
Replied May 24 2022, 14:51

My PM contacts only manage certain asset classes - are these A, B, C properties?

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Tam Nguyen
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Tam Nguyen
Replied May 24 2022, 16:00

Thanks all for recs! Will look into it 

@Issac San Miguel I only have single family homes class A properties.  Let me know if you have any contacts who may be interested.  Thanks. 

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Ryan Kelly
  • Real Estate Broker
  • Austin, TX
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Ryan Kelly
  • Real Estate Broker
  • Austin, TX
Replied May 25 2022, 15:49

I second @Jordan Moorhead's endorsement of Tower Property Management. I use them and have several clients using their services as well.

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Mike Cossette
  • Real Estate Broker
  • Austin, TX
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Mike Cossette
  • Real Estate Broker
  • Austin, TX
Replied May 26 2022, 20:28

Yes Tower property management, they’re great. Have several clients use and recommend them. 

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Brad S.
  • Real Estate Broker
  • Pasadena, CA
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Brad S.
  • Real Estate Broker
  • Pasadena, CA
Replied May 26 2022, 21:11

@Tam Nguyen

We have used Reliable Property Management since 2007. I originally found them through NARPM. We have been very happy and would definitely recommend them. Feel free to use my name if you go to them. Landlordaustin.com

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Tam Nguyen
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Tam Nguyen
Replied May 26 2022, 21:31
Quote from @Brad S.:

@Tam Nguyen

We have used Reliable Property Management since 2007. I originally found them through NARPM. We have been very happy and would definitely recommend them. Feel free to use my name if you go to them. Landlordaustin.com

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Tam Nguyen
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Tam Nguyen
Replied May 26 2022, 21:31

Hi all thanks so much for the recs! 

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Joe Scaparra
  • Investor
  • Austin, TX
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Joe Scaparra
  • Investor
  • Austin, TX
Replied May 31 2022, 20:48

My two cents:  If you are an experienced real estate investor then you probably have the experience, knowledge and scope of work required to find a GREAT property manager.  But most here are probably in the early stages of their real estate investing endeavor.  I only have about 20 years of experience so you should probably take this advice with a grain of salt.  But, in my years of managing my own properties, I have seen far more PISS POOR Management than I have Awesome management.   Many that I have experienced were run down properties that I bought, managed by a few of these managers.  So for newbies the odds of finding the Awesome manager is slim to none and slim left town.

Since we are in the Austin forum, one would have to acknowledge for many or most of us, we need to find those areas that we can help ourselves with as much favorable cash flow as possible.  Self-managing is one of those.  And if you are new to investing, managing one or two units is not that daunting.  Yes you will make mistakes, but you will be better for it.  In the long run no one, no one, yes no one will manage your properties better than yourself.  Now when you get more confident and start acquiring more properties then yes if you choose to find a PM then go for it, as you will then have the experience, knowledge and understand the scope of work required.  

One area I would take exception to might be investing in STR. That is more intense management that may lend itself to finding a good manager. I have seen both work fine. Bottom line is this is a business of sorts and the objective is to make $$$. Take advantage of the things you can to position yourself for greater success. Cheers.

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Aaron Gordy
  • Real Estate Broker
  • Austin, TX
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Aaron Gordy
  • Real Estate Broker
  • Austin, TX
Replied Jun 1 2022, 07:40

Also, if you have quite a few rental properties then you could just hire one person part time to work for you exclusively. There are plenty of managers and leasing agents at apartment communities that will moonlight too. 

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Eliott Elias#3 BRRRR - Buy, Rehab, Rent, Refinance, Repeat Contributor
  • Investor
  • Austin, TX
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Eliott Elias#3 BRRRR - Buy, Rehab, Rent, Refinance, Repeat Contributor
  • Investor
  • Austin, TX
Replied Jun 1 2022, 07:41

We have one at our brokerage here at Teifke. Would love to be of service