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Managing Your Property

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Nicole Benter
  • Rental Property Investor
  • Reno, NV
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Need a Property Manager in Reno, Nevada!

Nicole Benter
  • Rental Property Investor
  • Reno, NV
Posted Aug 1 2022, 15:05

Hi all. I need a good property manager (or management company) in Reno, Nevada! Near Lake Tahoe. It is for a 10-plex multi family place, with 2 bedroom and 1-bedroom units. I also have a 5-plex which they could also manage, but that is a lower priority right now since it is doing OK. My current property management company (Realty Blvd) has not been doing a good job (super slow work and super slow turns taking 2-3 months, I have to micro-manage the managers) and it is time for me to get new managers. Any suggestions? Or resources on where to look for a good management company?

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Lisette Gonzalez
  • Rental Property Investor
  • Reno, NV
2
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3
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Lisette Gonzalez
  • Rental Property Investor
  • Reno, NV
Replied Aug 1 2022, 18:29

Hi, i have recently hired Mynd property management, I had to evict my troubled tenants and do repairs after (my rental is in sparks NV), Mynd property management took over the process and got the property nice and ready for the new tenant. It took them just about 2 weeks to find the new tenant. Im very happy with their service, check out their website see what u think. 🙂

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Drew Sygit#2 Managing Your Property Contributor
  • Property Manager
  • Royal Oak, MI
3,645
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7,042
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Drew Sygit#2 Managing Your Property Contributor
  • Property Manager
  • Royal Oak, MI
Replied Aug 2 2022, 05:02

@Nicole Benter 

In our experience, the #1 mistake owners make when selecting a Property Management Company (PMC) is ASSUMING instead of CONFIRMING.

It's often a case of not doing enough research, as they don't know what they don't know!

Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator.

So, the first question they usually ask a PMC is about fees - instead of asking about services and HOW those services are executed.

EXAMPLE: PMC states they will handle tenant screening – what does that specifically mean? What documents do they require, what credit scores do they allow, how do they verify previous rental history, etc.? You’d be shocked by how little actual screening many PMC’s do!

This also leads owners to ASSUME simpler is better when it comes to management contracts.

The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it!

We have a 14-page management contract that we've added our real experiences to over the years, with the intent of protecting both us AND the landlord. Beyond the Monthly Management, Placement & Maintenance fees, all other fees in our contract are IF EVENT -> THEN fees.

We don’t know any PMCs to recommend in the area mentioned, but since selecting the wrong PMC is usually more harmful than selecting a bad tenant, you might want to read our series about “How to Screen a PMC Better than a Tenant”:

https://www.biggerpockets.com/member-blogs/3094/91877-how-to-screen-a-pmc-better-than-a-tenant-part-1-services-and-processes

We recommend you get management contracts from several PMCs and compare the services they cover and, more importantly, what they each DO NOT cover.

EDUCATE YOURSELF - yes, it will take time, but will lead to a selection that better meets your expectations & avoids potentially costly surprises!

P.S. If you just hire the cheapest or first PMC you speak with and it turns into a bad experience, please don’t assume ALL PMC’s are bad and start trashing PMC’s in general. Take ownership of your mistake and learn to do the proper due diligence recommended above😊

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User Stats

3
Posts
1
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Nicole Benter
  • Rental Property Investor
  • Reno, NV
1
Votes |
3
Posts
Nicole Benter
  • Rental Property Investor
  • Reno, NV
Replied Aug 2 2022, 10:16
Quote from @Lisette Gonzalez:

Hi, i have recently hired Mynd property management, I had to evict my troubled tenants and do repairs after (my rental is in sparks NV), Mynd property management took over the process and got the property nice and ready for the new tenant. It took them just about 2 weeks to find the new tenant. Im very happy with their service, check out their website see what u think. 🙂


Thank you Lisette! I will check them out.

User Stats

3
Posts
1
Votes
Nicole Benter
  • Rental Property Investor
  • Reno, NV
1
Votes |
3
Posts
Nicole Benter
  • Rental Property Investor
  • Reno, NV
Replied Aug 2 2022, 10:16
Quote from @Drew Sygit:

@Nicole Benter 

In our experience, the #1 mistake owners make when selecting a Property Management Company (PMC) is ASSUMING instead of CONFIRMING.

It's often a case of not doing enough research, as they don't know what they don't know!

Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator.

So, the first question they usually ask a PMC is about fees - instead of asking about services and HOW those services are executed.

EXAMPLE: PMC states they will handle tenant screening – what does that specifically mean? What documents do they require, what credit scores do they allow, how do they verify previous rental history, etc.? You’d be shocked by how little actual screening many PMC’s do!

This also leads owners to ASSUME simpler is better when it comes to management contracts.

The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it!

We have a 14-page management contract that we've added our real experiences to over the years, with the intent of protecting both us AND the landlord. Beyond the Monthly Management, Placement & Maintenance fees, all other fees in our contract are IF EVENT -> THEN fees.

We don’t know any PMCs to recommend in the area mentioned, but since selecting the wrong PMC is usually more harmful than selecting a bad tenant, you might want to read our series about “How to Screen a PMC Better than a Tenant”:

https://www.biggerpockets.com/member-blogs/3094/91877-how-to-screen-a-pmc-better-than-a-tenant-part-1-services-and-processes

We recommend you get management contracts from several PMCs and compare the services they cover and, more importantly, what they each DO NOT cover.

EDUCATE YOURSELF - yes, it will take time, but will lead to a selection that better meets your expectations & avoids potentially costly surprises!

P.S. If you just hire the cheapest or first PMC you speak with and it turns into a bad experience, please don’t assume ALL PMC’s are bad and start trashing PMC’s in general. Take ownership of your mistake and learn to do the proper due diligence recommended above😊


Thank you Drew!

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33
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22
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Charlie Lockwood
  • Reno NV (invest in Sparks, NV)
22
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33
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Charlie Lockwood
  • Reno NV (invest in Sparks, NV)
Replied Aug 2 2022, 10:48

I've heard PMI in Reno is good...can't speak from experience, just heard that from a few REI in a local RE Meetup I attend.