Also, encourage you to learn from the mistakes of others - by reading posts here on BiggerPockets about owners not having their expectations met by their current Property Management Company.

To avoid going through the same poor experience, keep reading.

Even if someone gives you a referral here, do NOT make the mistake of assuming that the PMC will meet your expectations, just because they met the expectations of the referral source.

In our experience, the #1 mistake owners make when selecting a Property Management Company (PMC) is ASSUMING instead of CONFIRMING.

It's often a case of not doing enough research, as they don't know what they don't know!

Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator – so, they often select the first PMC they call or that calls them back!

So, the first question they usually ask a PMC is about fees - instead of asking about services and HOW those services are executed.

EXAMPLE: PMC states they will handle tenant screening – what does that specifically mean? What documents do they require, what credit scores do they allow, how do they verify previous rental history, etc.? You’d be shocked by how little actual screening many PMC’s do!

This also leads owners to ASSUME simpler is better when it comes to management contracts.

The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it!

A well written management contract should clearly spell out what is expected of both the PMC and the owner, to PROTECT both and avoid misunderstandings. Why do you think purchase contracts are so long and have such small print?

We recommend you get management contracts from several PMCs and compare the services they cover and, more importantly, what they each DO NOT cover.

EDUCATE YOURSELF - yes, it will take time, but will lead to a selection that better meets your expectations & avoids potentially costly surprises!

P.S. If you just hire the cheapest or first PMC you speak with and it turns into a bad experience, please don’t assume ALL PMC’s are bad and start trashing PMC’s in general. Take ownership of your mistake and learn to do the proper due diligence recommended above😊

Logical Property Management

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Jarrod Willis

Replied October 11, 2024 12:55

Hi @Michael Clifford,

I hope this message finds you well! I wanted to reach out to introduce myself and MJ Management Solutions. You wont find anything online about us (yet!) as we have always sefl-managed our portfolio of rentals but are now beginning to expand into helping other landlords work more efficiently.

We are a small, locally-based property management company specializing in single-family homes, duplexes, and triplexes. With over 10 years of experience in managing and renovating properties, we understand the intricacies of effective rental management.

Here’s how we can help:

Streamlined Owner Portal: We provide an online portal that gives owners detailed access to all aspects of their property’s management.
Tenant Convenience: An online tenant portal makes automatic payments, maintenance requests, and communication easy.
Trusted Network: Our network of contractors, built over a decade of investment and renovation work, ensures quality service for repairs and maintenance.
Personalized Attention: As a local business, we can perform regular property check-ins, especially during vacancies, to ensure everything is in order.
Competitive Rates: We offer competitive management rates and transparent fees for both owners and tenants.

Feel free to reach out with any questions, or if you’d like to chat further. I’m here to make rental management easier for you, take a load off of your hands, and allow you to be more efficient in business!

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