Heart & Home Property Management In Ohio

[Allen McGlashing]

Hello everyone, I am in the process of interviewing Property Managers in the Columbus Ohio area and had the pleasure  of speaking with Cheryl Morgan from  Heart & Home Property Management and I was looking for anyone that is or has used them and their experience with them. 

[Jonathan Pavkov]

I've heard neutral input (not really great or really bad - just that they did their job). I have a list of PMs that our brokerage works with that I can send you.

[Drew Sygit]

In our experience, the #1 mistake landlords make when selecting a Property Management Company (PMC) is ASSUMING instead of CONFIRMING.

It's often a case of not doing enough research, as they don't know what they don't know!

Landlords mistakenly ASSUME all PMCs offer the exact same services and operate the exact same way, so price is the only differentiator.

So, the first question they usually ask a PMC is about fees - instead of asking about services.

This also leads them to ASSUME simpler is better when it comes to management contracts.

The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it.

We have a 12 page management contract that we've added our real experiences to over the years, with the intent of protecting both us AND the landlord. Beyond the Monthly Management, Placement & Maintenance fees, all other fees in our contract are IF EVENT -> THEN fees.

We don’t know any PMCs to recommend in the area mentioned, but since selecting the wrong PMC is usually more harmful than selecting a bad tenant, you might want to read our series about “How to Screen a PMC Better than a Tenant”:

https://www.biggerpockets.com/member-blogs/3094/91877-how-to-screen-a-pmc-better-than-a-tenant-part-1-services-and-processes

We recommend you get management contracts from several PMCs and compare the services they cover and, more importantly, what they each DO NOT cover.

EDUCATE YOURSELF - yes, it will take time, but will lead to a selection that better meets your expectations & avoids potentially costly surprises!

P.S. If you just hire the cheapest or first PMC you speak with and it turns into a bad experience, please don’t assume ALL PMC’s are bad and start trashing PMC’s in general. Take ownership of your mistake and learn to do the proper due diligence recommended above😊

[Phil Mcnally]

Quote from @Jonathan Pavkov:

I've heard neutral input (not really great or really bad - just that they did their job). I have a list of PMs that our brokerage works with that I can send you.

 I would appreciate some contacts if you would like to send them.

Thanks...Phil

[Divya Santhanam]

@Allen McGlashing, did you end up moving foward with Heart and Home? If so, what has your experience been?

[Bryan Waters]

Hi @Allen McGlashing We are a local Columbus Property Management Company.  We've been in this market for over 11years!  We are a full service, higher standard PM company for Intentional Investors looking to hold their investment properties long term.  I always like connecting with other investors to make sure we are the best fit. I sent you a DM.  Let's connect! 

[Alvin Lee]

Quote from @Allen McGlashing:

Hello everyone, I am in the process of interviewing Property Managers in the Columbus Ohio area and had the pleasure  of speaking with Cheryl Morgan from  Heart & Home Property Management and I was looking for anyone that is or has used them and their experience with them. 

 Hi just checking to see if you ended up using Heart and Home? If so, was wondering how your experience has been. My current PM has bee quite subpar