Landlords: We Have to Police our Own Business!

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Have you ever seen those polls which list different groups and industries by how much respect they get from the public?  Real estate agents and used car salesmen usually rank near the bottom.  And while I’ve never seen the rental property industry evaluated in any of these polls, suppose we were included?  Suppose the American public was asked how much they respect landlords and rental property agents.  What would they say?

Answer: they would rank us way, way down the list – possibly even lower than those guys who try to sell you 20-year-old Buicks.

Reputations are driven by the media. Why does everyone respect the Coast Guard? Most stories about the Coast Guard involve boating rescues, drug busts and other heroics. Unfortunately, most stories about landlords and real estate investors are sordid, embarrassing or even criminal. That gives us a horrible reputation. Good landlords – who provide a useful service to the community while trying to earn an honest living – are tarred with the same brush as the rotten jerks who shaft their tenants, allow their buildings to be grungy and dangerous, and let down their communities.

DSC00735 by Regina Rentals

(caption: You don’t rent slums, so why get thrown in with the slumlords?)

We pay a real price for our reputation. Remember that government decisions are driven by two things – effective lobbying and public perception. Landlords and real estate investors don’t have effective lobbying because we are fragmented. And our public perception is awful. For those reasons, governments on the federal, state and local levels are happy to stick it to us. We get hit harder with new mandates, higher taxes and increased liabilities.

How are we going to reverse our public image? One of the best ways is to police ourselves. We should denounce those landlords and investors who deserve their bad reputations. It’s challenging to make that mental switch, because our natural tendency is to defend people that we think are like us. Consider the recent story about the landlord who was charged with homicide after his tenants died from carbon monoxide poisoning (hat tip to Richard Warren).

When you first see this story, your natural inclination is to defend the landlord – he’s one of us! – or to hunker down and think “I hope that never happens to me.” I think it’s actually a great opportunity to defend our industry, in part by throwing this landlord over the transom. He’s not like us. Read the story and you’ll see what I mean. Of course, he hasn’t been convicted of anything yet, but if the charges are true, he committed multiple crimes even before the horrible act of negligence that left his tenants dead.

When you see a newspaper story like this, write a letter to the media outlet and condemn the behavior in the strongest possible terms. Point out that responsible landlords don’t behave anything like this. Note that we do a vital service for the community by providing housing for people who can’t afford to buy their own homes.

Of course, this is playing defense. You can also play offense. One way is to make sure the public knows when you or your fellow landlords do something good. Get the word out when you do something to beautify the neighborhood or improve your properties (if the improvement is significant). Become an effective advocate for affordable housing in the community. Go to meetings. Get in touch with housing organizers and politicians. Make it your business to educate people who don’t know how landlording works, but should.

While you’re doing that, don’t ever whine about your hard lot. Believe me, nobody wants to hear how hard it is to be a landlord. The non-landlording world thinks of us as wealthy people who don’t really work. Challenging that perception is going to be really difficult. It would be far better to avoid the subject and instead focus on what we do and how we help.

Almost every community wants to increase its affordable housing and become a bigger, better and stronger city or town. Because we do this for a living, we know the solutions to creating affordable housing, which are:

  1. Have a free market in rents
  2. Reduce regulations that limit or prohibit building
  3. Eliminate unnecessary regulations that increase our costs or liabilities
  4. Eliminate transfer taxes.

By taking these steps, we can do more to improve our reputation, remove some of the burden of government, improve our communities, and yes, grow our businesses.

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2 Comments

  1. I think your comment about landlords being fragmented was a great insight into their lack of a media campaign or positive public image. With no strong lobbying presence – there is no one writing puff pieces for magazines that highlights benevolent landlords – if there was a marketing budget for landlords they would enjoy a much better rep in the marketplace.

    As a landlord myself I’m not overly concerned with an intrinsic bad rep. People have their preconcieved notions, it’s not worth my time to try and change it.

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