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Innago Property Management Software: BiggerPockets Review
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Quick facts
Innago offers transparent payment tracking and secure data transmission. Rental payments made on Innago reach the user’s bank account one business day after the tenant pays. Tenants can even automate their payments, which landlords and managers can set up monthly, weekly, or in another customized interval. To pay, tenants can connect their checking or savings account or a debit or credit card for use on both desktop and mobile.
LATE FEES
REPORTS
AUTOMATED INVOICES
LEASE TEMPLATES
LEASE SIGNING
Tenants and landlords can sign lease agreements through the platform to avoid the need for scheduling with multiple parties—it even allows mobile signing, convenient if a party is unavailable or out of state. Sign and store as many leases as needed.
TENANT SCREENING
MAINTENANCE
SUPPORT
Pricing
Innago is free for property managers, owners, and tenants, so naturally it is a good option for users seeking value. Free services include:
- Rent collection
- Phone and email support
- Late fees and invoice automation
- Online leasing and document storage
- Financial tracking and reporting
- Work order tracking
- Communications and messaging.
- Criminal, credit, and eviction history: $30 to $35
- Credit or debit card payments: 2.75 percent charge
- ACH payments: $2 fee—and landlords can absorb this charge if preferred.
Pros and cons
PROS
- Clearly, a main pro to Innago is the value it offers: It’s a free service for users.
- Users report good customer services experiences on the platform.
- The platform collects tenant rent and delivers it quickly — promising it reaches the user’s account in one business day, shorter than industry average.
- Users appreciate that Innago not only automates late fees but holds tenants accountable for them.
CONS
- The Innago platform is simple and streamlined — and while that makes it easy to use, some users (especially larger investors) may find they miss some of the tools offered by other more feature-rich platforms.
- Each Innago account can only have one sign-on, not individual sign-ons for multiple users (which is why it’s right for the smaller investor).
- Some users note a learning curve for features such as setting up leases.
What BiggerPockets users say...
- The staff there have been really helpful ... I have never had any issues with getting my payments once my tenants make their payments. – Nikia Johnson
- I love the automatic enforcement of late fees. – Johnathan Watterson
Innago and real estate investors
Innago is a streamlined platform right for the small- to mid-size investor. Those with larger portfolios may not find the tools as feature rich and complex as their needs require.