Hi everyone, I made a post in another thread.

The customer who places no monetary value on your time.

I've reached out to customer service and received little assistance.

It's a high-end experience featuring a private hot tub with mountain views, high-speed SpaceX Starlink Wi-Fi, a custom UFO Playscape, and EV charging.

My wife spent hours on the phone with Buildium customer service and kept getting bounced around to different people, but eventually ended up on the phone with the 3rd party company Buildium uses to run their backgrounds.

Remember, business is built on relationships.I've done this myself and made many long-term friends/clients in the process. 

They are clearly revenue driven and not concerned about customer experience.

Even the door-level if they want.The only thing about QBO is you usually need someone who is a bookkeeper and knows how to customize and maintain the software for REI since it's not built specifically for REI.But, we love using QBO for our clients and have a great system for how we get them everything they need.Hope this helps.

Use the class or customer feature to separate properties.- Time Capital Bookkeeping (REI since 2019)

I sincerely hope you take this feedback to improve your business and customer service.