It's a commercial loan, so the compliance landscape is different, but borrowers usually aren’t prepared for how rushed it can feel.The Broker's Balancing ActAs a broker, I’m constantly trying to walk the line between being sympathetic to my clients — who are understandably frustrated by the back-and-forth — and empathetic to the lenders, who are putting out hundreds of thousands of dollars and need to protect their risk.From the lender’s perspective, the documentation requests aren’t unreasonable.

Always be empathetic, but at the end of the day its a business for you and you have to run it as such. 

Usually if something turns bad, being empathetic & understanding is great.If you are thinking about expanding, eventually you will probably run into leasing issues eventually.

mendenhall quoted..shows the shallow personality.....his ego comes through in every contact.Sorry  but lets be real, the guy doesnt have an empathetic bone n his body.

Keep it empathetic—don’t come off like a vulture circling.

While we were empathetic, we let him feel the sting of his decision. 

It’s important to set clear boundaries while being empathetic, and it seems like you’ve done everything you could to ensure their comfort.

It felt super dismissive, and it became clear he just wanted me to sign the papers.If I were to do this again, I’d reach out to more agents and have more conversations to find someone who is more empathetic. 

When we responded empathetically to his situation and tried negotiating up to $5k, they said no and shared they will now also be going after my sister for "intimidation".

What we’ve learned doing lots of off-market negotiation is we get the best results when we have great, empathetic, trust building conversations that gets to the heart of what exactly the seller wants in the transaction besides price.