I don’t know why we didn’t get that vital piece of info in our initial meeting.So my wife and I are extremely relieved .She says she will stay on as a courtesy and if things come up it will just be an “ hourly “ rate for emergency type situations or basic boots on the ground necessities.We really like her enthusiasm and positivity and she is great at communicating and seems  sincerely empathetic to our situation.

Most of these guys I know are REI also so they are empathetic to our needs.

I'm also great with people, love to educate and help others and have a very empathetic side that plays well in showing people I'm really out to help.

I'm empathetic to you people trying to run an ethical business to provide for your families and have to constantly be painted as the "greedy landlord" for trying to make a living. 

She wasn’t very happy, and told me I’m not empathetic at all to her situation.

Are lender's empathetic to the situation?

It will be hard because you’re an empathetic and caring person (I’m guessing.

Of course you need to be empathetic in the approach but you just need to flat out get in the mix and start asking "Do you want to sell your house quickly, as is and for cash?" 

If he just gave me a reason, any reason, then I might be more empathetic.

I tried to be empathetic to his condition without taking fault for it.