You do not come across as an objective investor though, you sound like an emotion driven owner occupier who has fallen in love, not trying to offend just putting it out there.

Frustrated and pissed off would be the first two emotions I went thru.

Of course, this isn't a sure fire way to always find a quality contractor, but in my experience a quality/trustworthy property manager who values their business will personally benefit in supplying you with a quality contractor, as they're interested in a long term business relationship with you where they manager your properties for years to come - and so your mental/emotional/financial well being is in their interest. 

But Its really hard to take my emotions and ego out of this and make a sound business choice.  

I wouldnt bother getting emotionally tied to an investment whereas those 'few thousand' dollars could impact your cash flow drastically.

If they have any emotion in them, they might be able to help you out. 

It's all about emotional control really and the tenants rarely have it.In their mind they are some high powered attorney who will win their case when other tenants have lost............ : )No legal advice given.  

The rapport step Allowing them to get more The rapport step number one, allows you to build rapport with seller, allowing them to get more emotionally while most all with involved with "liking who you are", and "what you're about". 

Because I am an emotional guy I dug my heels in at this point and I admit that I made a mountain out of what was really a molehill. 

question is hard to answer given that there is certain level of emotional investment also.