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Forums » Renters » Why do tenants make appointments and not keep them?

Why do tenants make appointments and not keep them? Subscribe to Why do tenants make appointments and not keep them?

30 posts by 10 users

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Real Estate Investor · Middletown, New Jersey


As a new rental owner, I'd like some feedback from tenants. In the last 3 weeks, I've had 25 people make appointments to see my rental house.

I've confirmed with several the day before. I also ask when making the appointment that they please give me a call if they can't make it.

So far, not one has shown up for their appointment. I've called a few, and the reasons range from " I was in the hospital" (2 of them), to " I'm getting in a cab right now" , and " I forgot about it, I'm on vacation this week" .

This weekend, 3 people called to see the house. I asked them to call an hour before they'd like to see it, and none did. So at least I saved myself a trip.

But I'd appreciate input from tenants as to why they make appointments, even confirm them the day before, then don't show up. Thanks!


Real Estate Investor · Las Vegas, Nevada


Many renters are irresponsible and others are outright liars. They don't look at it from your point of view or care that you are sitting around. Many of them may have driven by or through the neighborhood and decided they didn't like it. Others may have found something else and not had the courtesy to let you know. It is part of the business but 25 does seem excessive.

8)


Real Estate Investor · Denver, Colorado


I ended up picking an hour time slot one evening, and told everyone who called to show up then. I had a few that ended up wanting to come a little earlier or a little later, so it ended up being longer than an hour. But quite a few did actually show up and I was able to get a good tenant out of those folks. I too had LOTs of no-shows prior to that. Don't think it was 25, but over half a dozen.

Small_flying-phoenixJon Holdman, Flying Phoenix LLC


Real Estate Investor · Middletown, New Jersey


Thank you both. I did return a call from an applicant who said she couldn't remember which house she had called about, since she called every ad in the paper. I understand that most of these folks aren't organized or focused.

I've scheduled all appointments on Saturdays at noon. We waited about half an hour each time, since we'd been there cleaning and painting anyway. Now that all that is done, I'm asking them to drive by the house first and confirm an hour before they want to see it. We live an hour away.

The 3 people we've had so far came from being in the house with the door open while we cleaned (there's a For Rent sign in the window). We also put an Info Tube on the porch railing.

The 25 no shows seems to be a record :shock:


Real Estate Investor · Indiana, Indiana


Here's the deal. Depending on your market, whoever gets an application fee from a tenant first tends to get the tenant. When a prospective tenant calls me, I do everything in my power to meet them that day and get them in the door and looking at the property immediately. I'm looking to get them emotionally tied to the property and get an application fee in hand. My application fee is $25 in a market where rent hovers around 600 a month. For a person who pays 600 a month in rent, 25 times 1 is ok. 25 times 4 or 5 gets expensive. Chances are they're going to nab that first one or one of the first two. I never schedule out an appointment more than 1 day. Every day is 24 hours of someone else getting a chance to sell them.


Real Estate Investor · Ohio


Besides these people being irresponsible, they are also very impulsive. I find that they somehow go through life jumping at whatever turns their eye at that moment. They are not dependable. They do not show up on time for anything, because they expect people to give them whatever they need and the only time they get motivate is when either pushed into a corner or it fits their needs. I always knew about these type of people, in fact I have had friends that are like this.

I did not realize that such a huge segment of our society was like this. I always figured that it was small portions of a certain area in a city where these people hung out. In my fishing hole, I have found that 3/4 of the total population is like this. Everyone I run into seems to have this mind set.


Real Estate Investor · Middletown, New Jersey


Thanks. The 3 callers yesterday wanted to know when they could see the property. I asked when they could come over. Only one had a time frame. I asked them all to call an hour before they could to come over. None called back.

I'm definitely willing to go over the day they call, as long as they give me an hour's notice. I live an hour away and it's just impractical to run over there when someone first calls, especially since they don't usually live there either. If they lived around the block, I'd feel there was a good chance they'd show up.

The walk-in that took an application seemed emotionally tied to the house, and her kids certainly were. I told her I'd waive the application fee. She tried to fill out the app while she was there and couldn't seem to figure it out, finally said she would take it home and get back to me. My app fee is $25 in an area where rents are $1000 - $1200.

My idea now is to run the ad Thursday and Friday, offering to waive the app fee for one day only - Saturday from 11 - 2, and see how it goes. Maybe serve coffee and donuts :D

Do you charge an app fee for each adult in the same group that fills out an app?

I was hoping some tenants would chime in as well.


Multi-family Investor · Bellefonte, Pennsylvania


I like making the people looking at the property call 30 minutes before the appointment, that way I know they are going to show up (Thanks MikeOH for that tip :D ). I think handling it that way also shows you that you have a better quality tenant because they are one that will put forth the effort to pick up the phone and call you. If they call 30 minutes on the button then I'm pretty sure I have a qualified tenant. Most people won't keep appointments these days and when you get one that does it shows a lot for their character.

-Michael


Multi-family Investor · Bellefonte, Pennsylvania


Originally posted by "aly0705"
I told her I'd waive the application fee. She tried to fill out the app while she was there and couldn't seem to figure it out, finally said she would take it home and get back to me.

Make it a business policy (you do have one in writing right) to never waive fees. If you wave fees for some people and not others you could end up in court over some equal housing infringement.

If she couldn't figure out your application then your application is to complicated. If she looks confused explain to her what needs clarifying then change it on your app so the next person doesn't get confused in the same area.

Originally posted by "aly0705"
Maybe serve coffee and donuts Very Happy

Absolutely do not advertise that you will give out coffee and donuts at the showing. You'll have a bunch of people come just for the free food that aren't even looking for an apartment.

-Michael


Multi-family Investor · Bellefonte, Pennsylvania


And another thing Aly L. If you waive app fees you are showing your tenant that you are a push over and then at best every time you should be charging them a fee they will be asking you to waive it. At worst they won't pay their rent on time, keep getting later and later because you always waive the late fee, then finally stop paying rent all together.

A few months ago I read of a person that never charged late fees then when it came time to evict the person because they waived the fees the courts found in favor of the tenant because the owner wasn't charging the late fees and said that a pattern had been established and because of that the tenant wasn't expected to have to pay. YIKES.... ( I did some quick searches and couldn't find the article anyone else have the link to it?)

-Michael


Real Estate Investor · Middletown, New Jersey


Thanks Dafly....I was just joking about the coffee and donuts :D

The applicant got confused by the social security question. She asked whose ss# I wanted. I said her's. Then she asked what I meant by dependent's ages and social security numbers. I said her children.

These are standard questions I've seen on every sample application.

I guess everyone has an opinion on fees. I can't tell if having one is why no one is showing up, that's why I was going to waive it. Doesn't seem like a good idea from a consistency standpoint though.


Multi-family Investor · Bellefonte, Pennsylvania


I don't ask for children's ss numbers. I only ask for ss numbers of the adults. I want the numbers for the people that will be signing the lease. I have no reason to ask for a child's ss number. I wouldn't give a landlord my children's ss numbers. They have no reason to need them.

If you can't get people to show up to look at the place then you should probably go back and do some more market analysis on the price of rental housing in that area. If the price is right people will show up. Call other for rent signs and ask them what they are charging and what utilities are included. Number of bedrooms, baths, etc. Make sure you compare with the same class neighborhoods. If your in a class B neighborhood don't comp a class A neighborhood. If your apt is 50 years old, don't comp it with one that is 10. Look for similar rentals and comp those.

-Michael


Real Estate Investor · Middletown, New Jersey


Thanks. I'll remove the kids' SS#s.

The rent is in the middle range for the neighborhood. I know a couple of landlords on the street and what they're charging. I've had about 50 calls about from the ad, which states the rent and what's included. Would they even call if they felt it was too high?


Multi-family Investor · Bellefonte, Pennsylvania


If your in the middle of the market levels you should be ok. Make sure a for rent sign is on site, and you could also try running an ad on craigslist.org.

-----
To your earlier post, you want to collect the fees for the application, they are to judge the seriousness of the applicant (so you don't waste your time) as well as for you to pay the fees to run background and credit checks, as well as eviction reports on the tenants. By charging fees to do this you will also attract a higher quality tenant because if they know that you are doing this for them then they know that you are going to be doing it for their future neighbors and the ones that are currently there.

Your job as a landlord is to provide the best quality housing you possibly can for your tenants and this includes making sure that their neighbors are responsible and are not drug dealers and rapist that have loud parties at all hours of the night.

-Michael


Real Estate Investor · Middletown, New Jersey


Yes, there are For Rent signs in the window (in English and Spanish) and an Info Tube with fliers on the porch railing. I've advertised on craigslist.org, social service sites, the local newspaper, and in local stores. The response rate by phone is great.

I have no problem charging fees, if anyone is serious enough to show up to pay them :D



Wow, and I thought people being late was a problem! That many no shows is terrible in my opinion.

Is it a cultural thing, maybe? In the UK people are very good about appointments, and usually have the courtesy to call to cancel if they can't make it. Do people just skip other kinds of appointments too?


Real Estate Investor · Middletown, New Jersey


My feeling is that only a motivated applicant is going to show up. Maybe most applicants are looky loos, just checking around to see what's out there, not ready to move yet. It's a numbers game and eventually an applicant who has to move *now* will show up. I can't even count the number of people who have called to say they live in another state and are planning to move to NJ in Aug/Sept/Oct, whenever.


Real Estate Investor · Indiana, Indiana


Originally posted by "jessicatam"

Is it a cultural thing, maybe? In the UK people are very good about appointments, and usually have the courtesy to call to cancel if they can't make it. Do people just skip other kinds of appointments too?


In the US people have a generally dim view of landlords in most areas. There are trashed and mocked in tv, movies and parodies constantly. It's not a "respected" position.....that is until you serve an eviction notice - then it's a hated position. When there's no respect for a position, there's no reason to show up on time.


Originally posted by "TimWieneke"
Originally posted by "jessicatam"

Is it a cultural thing, maybe? In the UK people are very good about appointments, and usually have the courtesy to call to cancel if they can't make it. Do people just skip other kinds of appointments too?


In the US people have a generally dim view of landlords in most areas. There are trashed and mocked in tv, movies and parodies constantly. It's not a "respected" position.....that is until you serve an eviction notice - then it's a hated position. When there's no respect for a position, there's no reason to show up on time.


Ah, thanks. Private landlords have a bit of a bad rep in the UK, but not that bad. More just 'the irritating person who wants your money on time, but takes too long to repair stuff that breaks in the house' :)

Real Estate Investor · Middletown, New Jersey


I decided to post an update on the no show situation, hopefully it will help others. Lately I've been telling folks who want an appointment that they have to call one hour prior to the appointment to confirm. If they don't call, I don't go. Of those that have confirmed, ALL have shown up.

A friend recommended setting up a table and chairs, a few fake plants, nice tablecloth, to make the place look inviting enough to have people fill out the application on the spot. That's also worked for those that like the house.

Hopefully it will result in an actual tenant soon :lol:


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