New investors may see my reply as "negative" but, seasoned investors may see it as "realistic" and helpful.
I think Jon, Jason and Eric offered sound advice and I agree with what they said. I also think they were being overly polite while holding back something I suspect they know all too well...
Contacting and communicating with a homeowner in foreclosure who still lives in the house is what I consider to be one of, if not the most difficult task a real estate investor can ever face. This thread has had several people offer advice based on common sense and logic and thats all great...BUT...
What new and inexperienced investors never seem to realize is that common sense and logic are two things that homeowners don't listen to.
Why do I say that?
It's not a house to them as it is to us. It is their HOME and choices and decisions they make about their home tend to be based entirely off of... Emotion.
No matter what way you look at it, it is not your home. When the owners are still living in their home that late in the process, that is a clear sign to me that they are not going to attempt a sale or a short sale so they can "save" their credit or prevent a foreclosure from going on their record. Their credit is usually shot by that point anyway and unless you go at them with a way for them to keep their HOME, what incentive do they have to hand over their equity and their memories to someone who obviously will benefit from their misfortune? 99% of the time they will see you as a shark.
I am not saying that I don't think you should try to approach them. What I am saying is to approach them in a way that most others don't.
My experience has shown me that I benefit a lot more when I approach them with the intention on HELPING them (not their credit) in any way I can. In my book, a deal is defined as a situation where both parties benefit. I have lost out on many deals because I backed off when I realized that I was the only one who would benefit. Some investors might laugh at me for that and they have every right to do that when looking at the deal from a business standpoint.
As I have said many times in the past and continue to stand by it... Yes, real estate is a business about houses but, I think most investors get farther and end up well rounded when they remember that PEOPLE live in those houses and its the people we need to relate to... Not the houses or the situation the houses are in.
Approach the owners as someone you want to help. You may find that when you are able to help them... You end up helping yourself in ways you never thought possible.
Good luck