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Forums » Investor Psychology » Telephone Fear: How To Get Rid Of It When Talking To Sellers

Telephone Fear: How To Get Rid Of It When Talking To Sellers Subscribe to Telephone Fear: How To Get Rid Of It When Talking To Sellers

27 posts by 26 users

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· Jersey City, NJ


Every single person in the world at one time or another has had a fear of something. Whether it is a fear of something physical such as spiders, heights, the dark and water, we all deal with fears. For some real estate investors the biggest fear that they run up against is the fear of talking on the telephone with sellers. They suffer from telephobia.

Telephobia is the fear of talking on the phone. As a real estate investor if you have this fear and anxiety of talking on the phone with sellers you must overcome it in order to be a successful real estate entrepreneur. Do you have a fear of talking on the telephone to sellers because you are afraid you may screw up? Forget what you had to say? Or get flat out rejected? If one of these fears describes your case. Then this is the best way to handle them.

If you fear being rejected, you must rejection proof yourself.

Rejection is part of the game. It will happen. In fact it will happen often. Some sellers will tell you no, but you must not take it personally or it will be detrimental to your career as a real estate investor. Never let the fear of rejection stop you from making that phone call or visiting the seller.

If you are afraid that you may screw up or forget what you had to say use a phone script.

The phone script works because you know exactly what to say. There is no guessing or " shooting from the hip" . A well-polished phone script gives you a consistent approach that keeps you focused on what you are trying to accomplish and achieve. When you use a phone script there is little chance for you to screw up or leave out important information.

Deal only with motivated sellers

If you have to overly convince a seller to sell their house to you, then they are not motivated to sell. You will never lead them down the path of closing a deal. In fact, they will be standoffish and resistant to your overtures which will create tension and unnecessary frustration. Don't ever fear talking to a seller this, just don't talk to them.

Deal only with motivated sellers. A motivated seller is someone that needs to sell. You won half of the battle when you understand that there is a big distinction between someone wanting to sell a property versus someone that needs to sell a property. One is a suspect and the other is a prospect. Deal with prospects only.

In conclusion, you should never fear talking on the phone with sellers because what is f.e.a.r. anyway? False Expectations Appearing Real. It's all in your head. To overcome your fear of talking to sellers on the telephone simply change your mindset.


Real Estate Investor · Katy, Texas


Good call on this one. I hate talking on the phone, and at first I avoided calling people. Why? I am not really sure, maybe it was fear. You just gotta get over it.

Good stuff!


Real Estate Investor · Gainesville, FL


I also hate talking on the phone. I really don't know why. I guess it's always been that way.

I actually purchased a house a couple months ago and did not actually speak with the seller until the day of closing. It was a vacant property her mother passed away and left her and I negotiated everything, including owner financing over email. It was literally hundreds of emails but never once had to speak on the phone. I loved it.


Real Estate Coach · Oakton, Virginia


Practice and time cure all. I think when most of us start out in this business we are nervous on the phone. But after talking to a couple of hundred sellers you will quickly get over any fear.


Residential Real Estate Broker · Moreno Valley, California


As a normally shy person, talking on the phone was frightening. Before I started my real estate business, I had a job that required me to be on the phone all day.

I worked for a large software company, in the technical support department. My first day the phones, I talked myself into skipping work. But I forced myself to go the next day.

Talking on the phone is just like learning to ride a bike. You have to practice, practice, practice. Evidentually, I became very comfortable on the phones. And I became one of the top 10 support technicians in my department.

When I first started to talk to sellers on the phone, the old nervousness came back. But I could draw upon my technical support experiences and I just got over my fear.

Get on that phone and start talking to all the "For Sale" sign homeowners in your area. Just ask them about their house. Do this every weekend, evidentually you will become comfortable as well.


Real Estate Investor · Baltimore, Maryland


Great thread...

I would add that as an investor our number one job is to help sellers with their problems.

When approached from that perspective we are no longer trying to get the seller to sell us anything... but creating a scenario where we are there to help them.

Once you can make that shift in your perspective having a discussion with a seller becomes much easier.

Also, remember, the person who asks the most questions wins...


Real Estate Investor · Altus, Oklahoma


I hate talking on the phone myself been like that since I was a young teenager believe it or not.

That's why I always let people call me instead.


Real Estate Investor · Verona, Missouri


Mr. Instead
If you sign your post as "James" why do you let people call you "instead". Its beyond me.


Inspector · Alsip, Illinois


This is a great thread. The first time I put out bandit signs, I didn't take a single one of the calls that I got. Ridiculous, right? I've since spoken with sellers on the phone. And I was scared to death the first time. But it really does get a little easier every time.
The worst they can say is "no". Actually, that's not the worst they can say, but you can always hang up :)

Just ask yourself this question, no matter how difficult they are or how badly you screw up, "what are they gonna do, eat you?" Go get 'em!


Real Estate Investor · Ohio


I try to think about it in my anal, logical manner. Fear is nothing more than a feeling you attach to an object or action. It is entirely in your mind. It is entirely created by YOU. Think about it. We all talk on the phone to friends and family without a second thought but put a stranger on the phone and many freeze. Why? Because they add anxiety to an action they already do successfully in other circumstances. When it is worded that way doesn't it sound a little illogical to fear an action (calling strangers) when you successfully conquer the beast (the phone) daily talking in the course of your normal day to friends or if not full time, coworkers or clients?

As everyone who has made the calls in spite of their fear, inevitably he or she wonders what the big deal was in a few weeks or a month depending on the person and how many calls they make. They then probably feel silly that they let it affect them this much in the past.

Let me give another example. A few weeks ago I was visiting my brother at UC. He is a doctoral fellow doing research on snakes. We decide to go look at the "snake room" at the request of a friend of mine. We pull out a small (maybe 2-3 foot long), nonpoisonous, totally docile snake that is consistently handled by many people. In other words, you would be hard pressed to find a better candidate to have people not entirely comfortable with snakes but who still wanted to hold a snake get their chance. My brother holds the snake and I hold the snake. You could have dropped the snake on its head and picked it up and it couldn't have cared less (note, we did not do this). It would slither around a little but could not have been more tame (and I am no snake expert). As you probably guessed, after two other people (me and my brother) handled the snake and let it do its thing (nothing), my friend wouldn't hold the snake for a million dollars, even though it was his idea to go see them. Just being in the room and proximate was enough for him. As in the phone example, completely illogical as it was clear that the snake was no threat to anyone. So even with concrete evidence that it was safe, this person would jump back if the snake was held in his direction. Even though he is a smart guy, he mind couldn't get past his fear in spite of concrete evidence that is wasn't founded in this instance.

My point is fear is not logical in most cases. It is entirely generated by you even in the absence of any hard evidence that you should have as in the snake and phone example mentioned above. Be glad many let there fear rule their lives. But as you learned in talking on the phone to your friends, the phone is not the enemy, you are. It is the same with the snake. Life rewards those who are willing to constantly expand and test the boundaries of their comfort zone.

Good investing all

Mike C


Real Estate Investor · Charlotte, North Carolina


The thing anyone should be afraid of is working a 9-5 for the rest of your lives. Basically the fear of being dependent on a job after you become of age is just frightening.

Speaking to someone that can shift your outcome should be so easy because it can change your life and way of living.

If you can't pick up the phone get someone that can. Someone that just wants to see you do good. It's not hard now get out there any have fun.


Hard Money Lender · West Palm Beach, Florida


Wow, this topic brings me right back to the early seventies when I first became a licensed salesman in NY and had to get on the phone to try to pitch listings to potential buyers.

My hands would literally shake during my attempts to call prospects. It was very difficult.

Then one day a friend that I admired said something interesting. He said "what are you worried about, something will happen" !

Well it was like a light bult went off in my head and I realized it was simply a numbers game. Call a hundred people and you will sell two or three.


Real Estate Investor · Tacoma, Washington


I love the personal touch of talking to the sellers. The more you do it the better you will get. You may sound silly the first few times, but after a while you will sound like a confident professional. This is priceless to me.


Real Estate Investor · Belvidere, Illinois


One thing that made it easier for me to call prospects when I started out in the Insurance biz years ago was to separate the dialing of the calls from talking to the prospects. I would have my calls lined up for the day, and would dial up the first number without thinking about it. It was just a mechanical movement, like I was punching in my ATM number. Now that the phone was ringing, I would think about the actual call. However that call went, as soon as I hung up, I would immediately dial another number. Have the numbers to call lined up, so the next one is right in front of you and you don't have time to think about it while you are looking for the next number. Soon it will become rote and you will be dialing away without any fear or nervousness. After doing it for a while, your confidence will build and instead of fear, you will only have to deal with procrastination. Same cure, just keep dialing.


Real Estate Investor · Woburn , Massachusetts


I agree with Todd when I began marketing to homeowners facing foreclosure I was nervous. I wanted to sound like I was experienced but after you talk to a couple you realize that there is no reason to be nervous and you will get better over time.

Good Luck


Real Estate Investor · Springfield, Missouri


Yes George that's the way it was done!
After the Army I was in insurance, insurance companies believ in cold calls to get appointments. Luck for me I had no fear and was the first one out of the office with appoints lined up. Just give me a phone book and pick out the streets and give them a call!

As Loretta mentioned push yourself and practice! Mike is right about our fears.

I do not think using a script is a good thing at all. When I hear a script, I say good bye, click! I will talk to someone who knows what they are talking about!

If I have a question, I don't want to hear them turning a page, that tells me that this person has no clue and why should I waste my time dealing with someone who hasn't got a clue?

The key to great cold calls is confidence! You acquire confidence through two things.....ONE; Know your product! TWO; Anticipate Questions and have an answer to overcome objections. That comes from experience.

Call a friend and do some role playing. Give you speil, have them ask questions. If you have ten people you can call, friends and family, have them play along and call them. It works!

All great info and topic! Good luck, Bill


Mobile Home Investor · Spanaway, Washington


Realtors like to do a lot of "cold calling".They take a page out of the phone book and just start calling people to try and get listings from those who might be thinking of selling. To me this seems to be a big waste of valuable time! It would be better to have contact by doing "warm calling". Put out the word to several well known gossips or people you can depend on to spread the info and soon you have people calling you. The numbers of conversions from cold calling versus warm calling do not even come close.


Real Estate Investor · Kalamazoo, Michigan


I agree with Bill. You have to know and understand what you want to communicate. It's easy to talk about something you know about. You don't always have to have an answer. If someone asks you a question you can't answer, say....."That's a good question. Let me do some research on that and get back to you". Then be sure to get back to them. I find people appreciate honesty, and it builds credibility.


Real Estate Investor · Springfield, Missouri


Very good point Jackie! Be honest! Being honest in your communiction comes across in your voice, believe it or not, (there are pathological liars though). If you don't know an answer, tell them so like Jackie said, don't B>S> them! You can spot B>S> when you hear it, I can. That's a really bad habbit to have, trying to save face or impress someone and tell them what you think they want to hear instead of telling them like it is.

Another tip, I use, is that when I call someone, I say ...this is sonso, I WONDERED IF YOU COULD HELP ME, (people will pay attention if they think they might be able to help someone. I'd like to ask you about one of your properties, DO YOU HAVE A MINUTE TO TALK? if they say not now, OK, WHEN IS A GOOD TIME TO CALL YOU BACK?

But 90% of the time they will say yes, don't be rude, start out being considerate and courteous!

OK, I'm outta here, go make some calls! .


Real Estate Investor · Austin, Texas


Sales is the most profitable business in the world. And the pain part of sales is rejection. This rejection leads to procrastination, which is a reason why people fail in this business.


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