The support was patient and respectful. They helped clarify paperwork quickly and kept everything moving, which made the whole process much less stressful.

TCS has been dependable whenever an issue comes up. The team communicates clearly, follows through, and handles maintenance without making tenants chase for updates.

If I could give TCS less than one star, I absolutely would. My partner and I moved into our first house together on August 23rd. This was supposed to be an exciting milestone for us, but instead, the entire experience has been a nightmare. From the moment we moved in, it was obvious the house had not been professionally cleaned—or, honestly, thoroughly cleaned at all. The previous tenants had left belongings behind, and nearly every wall had received what can only be described as a “landlord special.” There are patches of mismatched paint throughout the house, and we immediately discovered multiple maintenance issues, including a broken jet tub, broken A/C, a shower door that is not properly connected to the wall, a broken kitchen sink sprayer, and a yard that was left in terrible condition. What has made this situation even more frustrating is the lack of communication and urgency from TCS and our agent, Angela McCoy. It has now been over a week, and despite the number of issues we reported immediately upon moving in, very little has actually been resolved. The only things that have been addressed are the jet tub and having cleaners sent to the property—after we had already moved all of our belongings into a house that should have been clean and move-in ready in the first place. Even then, the cleaning that was done was subpar. Our experience dealing with TCS management has only added to the frustration. Communication has been extremely poor, there has been little sense of urgency regarding these issues, and we are incredibly disappointed with the way this situation has been handled. We should not have moved into a rental property in this condition, nor should we have to repeatedly chase down management to get basic maintenance and habitability issues addressed. We expected the house we were paying for to be clean, functional, and ready for us to move into. This has completely taken away from what should have been an exciting experience of moving into our first house together. The lack of communication, accountability, and timely resolution from TCS has been absolutely unacceptable, and we are extremely unhappy with our experience.

As a tenant, I appreciate how patient the team has been when I needed help. They handled my concerns respectfully and kept things moving. Not gonna lie, that kind of support matters a lot when dealing with housing stuff and it made the experience much better overall.

I was nervous handing over my rental management, but TCS made the transition feel simple. Their communication has been clear and the updates help me feel more confident about my property. honestly a big relief. I do not need to worry as much now either.

TCS took over from the previous management company we had, & initially showed promising potential. Unfortunately very soon after we learned the lack of professionalism & follow through. From no heat for almost 2 weeks in the winter, to no responses from continuous calls and emails, the list goes on. We have had an outstanding plumbing service request since Oct. 2025, along with 2 other service requests that were told aren't of “importance”. The company has continually via email pushed these requests off, & do not communicate well with one another as to steps to completion. Currently also ground water is seeping into our home, which we reported in June. TCS has yet to send a contractor to assess. We have sent multiple photos and videos to TCS, & only receive continuous excuses. I wish there was an option for 1/2 of a star...

Finding a reliable property manager is tough but these guys are excellent. They took over our building, sorted out all the maintenance delays, and the billing process is completely transparent now.

There is a lot of truth to many of these reviews. The way this company operates in Philadelphia is absolutely terrible. I have reached out to this company multiple times on behalf of my clients for different services, including purchasing a property, renting, and property management. Guess what — no response. Submit offers — no response. But they will respond to negative Google reviews 100 percent of the time, on time, every time. Save yourself the headache and don't do business with them.

Very disappointed with the lack of communication. I was extremely interested in an apartment for rent and I had a few questions prior to touring. Don't bother calling the phone number listed because it goes straight to voicemail, and this company will not return your call. I emailed Alex Prince several times and never heard back. I ended up canceling my tour as this was very off putting. I would recommend treating potential renters better! I never received an email response from Alex stating that we can discuss in-person, or any response at all until I posted my review. If that's your standard process, I would recommend reevaluating as both the agent's time and potential renter's time could be saved if both parties knew ahead of time it would not be a match based on a simple phone call. P.S. With the volume of activity you manage, thousands of homes each year, I am surprised how quick you respond to Google Reviews rather than potential renters. You might want to edit this out of your response.

As a long-term landlord I was hesitant to hand off management, but TCS made the transition easy I still handle my own maintenance, and their system allows me to use my own vendors The financial reporting and tenant communication save me so much time.

The support was patient and respectful. They helped clarify paperwork quickly and kept everything moving, which made the whole process much less stressful.

TCS has been dependable whenever an issue comes up. The team communicates clearly, follows through, and handles maintenance without making tenants chase for updates.

If I could give TCS less than one star, I absolutely would. My partner and I moved into our first house together on August 23rd. This was supposed to be an exciting milestone for us, but instead, the entire experience has been a nightmare. From the moment we moved in, it was obvious the house had not been professionally cleaned—or, honestly, thoroughly cleaned at all. The previous tenants had left belongings behind, and nearly every wall had received what can only be described as a “landlord special.” There are patches of mismatched paint throughout the house, and we immediately discovered multiple maintenance issues, including a broken jet tub, broken A/C, a shower door that is not properly connected to the wall, a broken kitchen sink sprayer, and a yard that was left in terrible condition. What has made this situation even more frustrating is the lack of communication and urgency from TCS and our agent, Angela McCoy. It has now been over a week, and despite the number of issues we reported immediately upon moving in, very little has actually been resolved. The only things that have been addressed are the jet tub and having cleaners sent to the property—after we had already moved all of our belongings into a house that should have been clean and move-in ready in the first place. Even then, the cleaning that was done was subpar. Our experience dealing with TCS management has only added to the frustration. Communication has been extremely poor, there has been little sense of urgency regarding these issues, and we are incredibly disappointed with the way this situation has been handled. We should not have moved into a rental property in this condition, nor should we have to repeatedly chase down management to get basic maintenance and habitability issues addressed. We expected the house we were paying for to be clean, functional, and ready for us to move into. This has completely taken away from what should have been an exciting experience of moving into our first house together. The lack of communication, accountability, and timely resolution from TCS has been absolutely unacceptable, and we are extremely unhappy with our experience.

As a tenant, I appreciate how patient the team has been when I needed help. They handled my concerns respectfully and kept things moving. Not gonna lie, that kind of support matters a lot when dealing with housing stuff and it made the experience much better overall.

I was nervous handing over my rental management, but TCS made the transition feel simple. Their communication has been clear and the updates help me feel more confident about my property. honestly a big relief. I do not need to worry as much now either.

TCS took over from the previous management company we had, & initially showed promising potential. Unfortunately very soon after we learned the lack of professionalism & follow through. From no heat for almost 2 weeks in the winter, to no responses from continuous calls and emails, the list goes on. We have had an outstanding plumbing service request since Oct. 2025, along with 2 other service requests that were told aren't of “importance”. The company has continually via email pushed these requests off, & do not communicate well with one another as to steps to completion. Currently also ground water is seeping into our home, which we reported in June. TCS has yet to send a contractor to assess. We have sent multiple photos and videos to TCS, & only receive continuous excuses. I wish there was an option for 1/2 of a star...

Finding a reliable property manager is tough but these guys are excellent. They took over our building, sorted out all the maintenance delays, and the billing process is completely transparent now.

There is a lot of truth to many of these reviews. The way this company operates in Philadelphia is absolutely terrible. I have reached out to this company multiple times on behalf of my clients for different services, including purchasing a property, renting, and property management. Guess what — no response. Submit offers — no response. But they will respond to negative Google reviews 100 percent of the time, on time, every time. Save yourself the headache and don't do business with them.

Very disappointed with the lack of communication. I was extremely interested in an apartment for rent and I had a few questions prior to touring. Don't bother calling the phone number listed because it goes straight to voicemail, and this company will not return your call. I emailed Alex Prince several times and never heard back. I ended up canceling my tour as this was very off putting. I would recommend treating potential renters better! I never received an email response from Alex stating that we can discuss in-person, or any response at all until I posted my review. If that's your standard process, I would recommend reevaluating as both the agent's time and potential renter's time could be saved if both parties knew ahead of time it would not be a match based on a simple phone call. P.S. With the volume of activity you manage, thousands of homes each year, I am surprised how quick you respond to Google Reviews rather than potential renters. You might want to edit this out of your response.

As a long-term landlord I was hesitant to hand off management, but TCS made the transition easy I still handle my own maintenance, and their system allows me to use my own vendors The financial reporting and tenant communication save me so much time.