The people are nice, but unfortunately they are not on top of things and have no sense of urgency. I had a plumbing issue and no toilet for days and was hearing nothing. I finally submitted an emergency request because the shower started flooding my bedroom. I understand that you have to work with the owner but at least keep in regular touch with the tenant on the process so we don’t feel forgotten and like our issues aren’t real. I would submit a request and just hear nothing for weeks. At the end of the lease, I had to ask them to stop billing me. They also had to be prompted to send me back my security deposit.

My experience with Innovative Realty was deeply disappointing and, at times, stressful. From the beginning, it became apparent that tenant concerns were not treated as a priority, particularly when compared to the focus on fees and notices. Throughout my tenancy, I received multiple 7-day notices to vacate, which felt excessive and, at times, intimidating. I addressed these concerns directly and made efforts to ensure my rights as a tenant were understood and respected. A significant issue involved mold within the home, including a persistent musty odor and visible signs that were reported early on. The property had reportedly been vacant for several years prior to my move-in. Despite my concerns, the issue was initially dismissed, and I was later blamed for the condition, with claims that my thermostat settings caused the problem. Given my 28-year background in indoor air quality, I conducted my own testing and identified the presence of toxic mold. I documented my findings thoroughly and informed the company I would pursue legal counsel if necessary. Another concern was the handling of my approved pets. At move-in, my dogs were fully documented and accepted, including therapy dog certification. Months later, I was unexpectedly asked to pay additional fees without any change in circumstances, which felt inconsistent and misleading. Additionally, several maintenance issues—including appliances, pool equipment, and general upkeep—were either not addressed or insufficiently resolved. Communication overall felt reactive rather than proactive. Based on my experience, I would strongly encourage prospective tenants to document all interactions, ask detailed questions, and be prepared to advocate for themselves.

Last year, we were excited to purchase a new home, but we were also worried about becoming landlords and the time and effort it would take to make sure we were handling everything correctly. Luckily, we received a referral to Innovative Realty, where we were quickly connected with a team of professionals who immediately eased our worries. They manage our property with the same level of care and attention that I would give it myself if I had the time to handle it personally. Their pricing is fair, their knowledge is extensive, and they have completely freed up my time so I can focus on other aspects of my life. I am truly grateful for the service this company provides and highly recommend them to anyone looking for a trustworthy property management team. I highly recommend!

Being very transparent, I am very disappointed with the entire experience. When we had moved into the property, it was not properly cleaned, not painted well and had existing damages. at move in, they never provided us with a inspection list which I found odd but I trusted that they had photos of the property already and were aware of what damages were already there. wrong. we we’re still charged for pre existing damages at move out. luckily it was only $25 of damages but it’s still disappointing to be charged for something you didn’t do. I have photos and videos of when we moved in which showed date, time and year and you can see the damages that were already there. i’m not going to waste my time disputing for $25. not to mention they were never clear about how to receive mail keys, they told us the local post office but there were multiple that were “local”. not only that but they never mentioned that we would have to pay $35 for it.. i feel like as tenants renting, we shouldnt be responsible for key replacements just to get keys, mail keys should be provided at move in at owners expense. maybe that’s me though. receiving the access fobs and resident sticker were a nightmare as well, again it’s out of the tenants expense to have access to the pool and resident side of the gate. $50 fob and $25 resident sticker per resident which is ridiculous imo. this was not advised to us of who to contact and how much this would cost. it’s mainly annoying inconveniences that can be easily avoided if they’d communicated properly and been transparent. other than the damages charged, we were charged for painting of the interior property $500. routine painting shouldn’t be out of tenants expense, especially if we never mounted anything to the walls, or painted the walls. the only thing we had “mounted” were car key holders. painting after move out should be necessary if there were major damages done or tenant painted the property a different color which didnt happen. we didnt even have furniture in this property the entire time. just a bed and bar stools. we left the paint the way we received it. but unfortunately if there’s not much to charge at move out, they will find something to charge you for. overall it was a very annoying experience. with simple communication, transparency and knowing what your property looked like before move in vs move out, comes satisfaction and returning tenants.

Responsible professionals who are committed to providing the best service. 101% recommended. They have managed my property for the past 6 years without any problems.

The people are nice, but unfortunately they are not on top of things and have no sense of urgency. I had a plumbing issue and no toilet for days and was hearing nothing. I finally submitted an emergency request because the shower started flooding my bedroom. I understand that you have to work with the owner but at least keep in regular touch with the tenant on the process so we don’t feel forgotten and like our issues aren’t real. I would submit a request and just hear nothing for weeks. At the end of the lease, I had to ask them to stop billing me. They also had to be prompted to send me back my security deposit.

My experience with Innovative Realty was deeply disappointing and, at times, stressful. From the beginning, it became apparent that tenant concerns were not treated as a priority, particularly when compared to the focus on fees and notices. Throughout my tenancy, I received multiple 7-day notices to vacate, which felt excessive and, at times, intimidating. I addressed these concerns directly and made efforts to ensure my rights as a tenant were understood and respected. A significant issue involved mold within the home, including a persistent musty odor and visible signs that were reported early on. The property had reportedly been vacant for several years prior to my move-in. Despite my concerns, the issue was initially dismissed, and I was later blamed for the condition, with claims that my thermostat settings caused the problem. Given my 28-year background in indoor air quality, I conducted my own testing and identified the presence of toxic mold. I documented my findings thoroughly and informed the company I would pursue legal counsel if necessary. Another concern was the handling of my approved pets. At move-in, my dogs were fully documented and accepted, including therapy dog certification. Months later, I was unexpectedly asked to pay additional fees without any change in circumstances, which felt inconsistent and misleading. Additionally, several maintenance issues—including appliances, pool equipment, and general upkeep—were either not addressed or insufficiently resolved. Communication overall felt reactive rather than proactive. Based on my experience, I would strongly encourage prospective tenants to document all interactions, ask detailed questions, and be prepared to advocate for themselves.

Last year, we were excited to purchase a new home, but we were also worried about becoming landlords and the time and effort it would take to make sure we were handling everything correctly. Luckily, we received a referral to Innovative Realty, where we were quickly connected with a team of professionals who immediately eased our worries. They manage our property with the same level of care and attention that I would give it myself if I had the time to handle it personally. Their pricing is fair, their knowledge is extensive, and they have completely freed up my time so I can focus on other aspects of my life. I am truly grateful for the service this company provides and highly recommend them to anyone looking for a trustworthy property management team. I highly recommend!

Being very transparent, I am very disappointed with the entire experience. When we had moved into the property, it was not properly cleaned, not painted well and had existing damages. at move in, they never provided us with a inspection list which I found odd but I trusted that they had photos of the property already and were aware of what damages were already there. wrong. we we’re still charged for pre existing damages at move out. luckily it was only $25 of damages but it’s still disappointing to be charged for something you didn’t do. I have photos and videos of when we moved in which showed date, time and year and you can see the damages that were already there. i’m not going to waste my time disputing for $25. not to mention they were never clear about how to receive mail keys, they told us the local post office but there were multiple that were “local”. not only that but they never mentioned that we would have to pay $35 for it.. i feel like as tenants renting, we shouldnt be responsible for key replacements just to get keys, mail keys should be provided at move in at owners expense. maybe that’s me though. receiving the access fobs and resident sticker were a nightmare as well, again it’s out of the tenants expense to have access to the pool and resident side of the gate. $50 fob and $25 resident sticker per resident which is ridiculous imo. this was not advised to us of who to contact and how much this would cost. it’s mainly annoying inconveniences that can be easily avoided if they’d communicated properly and been transparent. other than the damages charged, we were charged for painting of the interior property $500. routine painting shouldn’t be out of tenants expense, especially if we never mounted anything to the walls, or painted the walls. the only thing we had “mounted” were car key holders. painting after move out should be necessary if there were major damages done or tenant painted the property a different color which didnt happen. we didnt even have furniture in this property the entire time. just a bed and bar stools. we left the paint the way we received it. but unfortunately if there’s not much to charge at move out, they will find something to charge you for. overall it was a very annoying experience. with simple communication, transparency and knowing what your property looked like before move in vs move out, comes satisfaction and returning tenants.

Responsible professionals who are committed to providing the best service. 101% recommended. They have managed my property for the past 6 years without any problems.