**Subject: URGENT FORMAL COMPLAINT – No A/C With Newborn in Home** Dear Owner/Executive Management of Reedy & Company, I am writing to formally complain and personally appeal for immediate assistance regarding an unresolved air-conditioning emergency at my residence. I submitted a maintenance work order at approximately 9:00 a.m. today, August 18, 2026, reporting that my air conditioning was not working. Since submitting the request, I have called several times attempting to get assistance and an update. It is now evening, and no maintenance technician has arrived to address the issue. What makes this situation especially concerning is that there is a newborn baby in the home. With the extreme summer heat in the Memphis area, going all day without functioning air conditioning is not simply an inconvenience. I am extremely concerned about maintaining a safe indoor environment for the baby. I understand that maintenance departments receive multiple requests and that emergencies can occur. However, I reported this issue early this morning, followed up repeatedly, and made management aware of the circumstances. I should not have to continue calling throughout the day without receiving emergency assistance or a clear resolution. I am respectfully asking the owner or a member of Reedy & Company's senior management team to intervene immediately. At minimum, I am requesting: * Immediate dispatch of an HVAC technician or qualified emergency maintenance professional; * Direct communication regarding when someone will arrive; * An appropriate temporary accommodation or cooling solution if the A/C cannot be repaired immediately; and * A review of how this work order and my repeated calls were handled, particularly after management was informed that a newborn is in the residence. I have attempted to resolve this through the normal maintenance process before escalating my concerns. I am now making this a formal complaint because the situation remains unresolved despite my repeated efforts to obtain assistance. I am not looking for conflict. I am asking Reedy & Company to recognize the seriousness of this situation and provide the level of urgency and care that any resident should reasonably expect when an essential service fails during extreme summer temperatures—especially when an infant is involved. Please contact me immediately regarding a resolution. Sincerely, Doresa Brooks

I been with Reedy & Company 4 years I just got laid off from my job of 5 years when I could've broken the lease do to that but I stayed found another but after I injured myself and they rushed me back to work I quit that job because they didn't care about my health that was in May of this year I still have been paying rent on time never late in 4 years the first month that I'm late I'm being threatened with an eviction is crazy I would not recommend this company at all they treated me good as long as I were paying which is cool but knowing I could've broken the lease they were calling and messaging here and there like they were really concerned but I will not be renting through them again

My agent was Ms. Lois. She is very kind and knowledgeable of the ins and outs of the move in process. She made sure our home was clean and very well put together! 10/10 Experience

I’m very happy with the approach taken toward delivering quality family style services to my family. There were 3 great people on my team and now I have a forty I will meet soon. May was so sweet, calming, knowledgeable and informative. Guy 1 was welcoming, reassuring, insightful and informative. Mr. AB the Director of our site gave us a 2nd chance at rebuilding our life. Guy 2 is out Property Manager I think and although I have not met him he has been busy getting work orders pushed through so our move in would be correct. I trusted GOD when I chose Reddy & Company and Ibam sure the choice to go with them and not another great agency was not mine but ALL GOD!!! Please just remain the same Reeedy & Company and The Johnson’s will take care of the property as if it was our own.

Unjustified Charges & Disappointing Practices - Avoid at All Costs My experience with Reedy & Company at my former residence at 3029 Milky Way Dr., Bartlett, TN has been extremely disappointing and frustrating. Despite leaving the property in move-in ready, excellent condition, I have been assessed over $1200 in what I believe are false and unjustified charges against my security deposit, resulting in a refund of only $633 from my initial $1930 deposit. Upon moving out on May 31, 2025, I ensured the house was thoroughly cleaned and returned to the state it was in when I moved in. I even provided a new toilet seat and bidet in the master bathroom. I have extensive video and photographic evidence from both my move-in (including an initial inspection report noting existing conditions) and my move-out to prove the property's pristine condition. My concerns with this company began at move-in, as no proper walkthrough was conducted to familiarize me with the property's functionalities. This oversight directly led to an unfair $150 charge for a maintenance visit regarding a bathtub faucet, which was unjustly denied upon appeal. More recently, I specifically requested a move-out walkthrough, but Reedy & Company failed to contact me or conduct one, which is highly concerning given the subsequent charges. The itemized deductions for "Paint" ($810.00) and "Hardware" ($440.00) are entirely baseless and exorbitant. There was no damage to justify such extensive repairs. The "Remove bidet" charge ($47.00) is also unwarranted as it was an improvement. It's clear that this company engages in questionable business practices. I consistently paid my rent on time and meticulously maintained the property. Due to these unfair and unjustified charges, I will be contacting legal services and considering bringing this matter to the attention of local news outlets. Prospective tenants should be extremely wary of leasing from Reedy & Company. 🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑 Reedy & Company's Unacceptable "Resolution" - Still Fighting Baseless Charges! Following my initial review and subsequent response from Reedy & Company, I want to provide an important update to warn prospective tenants further. After formally disputing their initial, grossly inflated charges (over $1200 for "paint" and "hardware" on a perfectly maintained, move-in ready home), Reedy & Company offered a "partial refund," reducing these specific charges to $400 each. However, let me be unequivocally clear: I have rejected this offer. Why? Because these charges, even at a reduced rate, are still entirely baseless and constitute charging for pre-existing wear and tear that I did not cause. I provided a detailed move-in inspection report, along with extensive photos and videos, documenting the condition of the property. This includes: * Master Bathroom Tub Drain: Pre-existing condition, never used. * Dining Room Blinds: Lacked a handle upon my move-in. * Master Bedroom Closet Rails: Already bent when I moved in. * Small Master Bedroom Closet: Looks exactly as it did pre-tenancy. It's evident that Reedy & Company is actively attempting to find reasons to charge tenants for issues that existed before they took occupancy. Their failure to conduct proper move-in or move-out walkthroughs (which I requested) further underscores their negligent practices. I consistently paid my rent on time and meticulously maintained the property, even adding improvements like a new toilet seat and bidet. Their continued insistence on these charges after my detailed rebuttal is truly disheartening and speaks volumes about their business ethics. I am formally demanding a full refund of my security deposit. I am actively escalating this matter to the Tennessee Landlord Tenant Act enforcement, the Better Business Bureau of TN, and retaining legal services. I will continue to update this review as necessary. Prospective tenants: Be extremely wary. My experience, along with many other similar Google reviews, points to a clear pattern of unjustified charges and unprofessional conduct by Reedy & Company.

**Subject: URGENT FORMAL COMPLAINT – No A/C With Newborn in Home** Dear Owner/Executive Management of Reedy & Company, I am writing to formally complain and personally appeal for immediate assistance regarding an unresolved air-conditioning emergency at my residence. I submitted a maintenance work order at approximately 9:00 a.m. today, August 18, 2026, reporting that my air conditioning was not working. Since submitting the request, I have called several times attempting to get assistance and an update. It is now evening, and no maintenance technician has arrived to address the issue. What makes this situation especially concerning is that there is a newborn baby in the home. With the extreme summer heat in the Memphis area, going all day without functioning air conditioning is not simply an inconvenience. I am extremely concerned about maintaining a safe indoor environment for the baby. I understand that maintenance departments receive multiple requests and that emergencies can occur. However, I reported this issue early this morning, followed up repeatedly, and made management aware of the circumstances. I should not have to continue calling throughout the day without receiving emergency assistance or a clear resolution. I am respectfully asking the owner or a member of Reedy & Company's senior management team to intervene immediately. At minimum, I am requesting: * Immediate dispatch of an HVAC technician or qualified emergency maintenance professional; * Direct communication regarding when someone will arrive; * An appropriate temporary accommodation or cooling solution if the A/C cannot be repaired immediately; and * A review of how this work order and my repeated calls were handled, particularly after management was informed that a newborn is in the residence. I have attempted to resolve this through the normal maintenance process before escalating my concerns. I am now making this a formal complaint because the situation remains unresolved despite my repeated efforts to obtain assistance. I am not looking for conflict. I am asking Reedy & Company to recognize the seriousness of this situation and provide the level of urgency and care that any resident should reasonably expect when an essential service fails during extreme summer temperatures—especially when an infant is involved. Please contact me immediately regarding a resolution. Sincerely, Doresa Brooks

I been with Reedy & Company 4 years I just got laid off from my job of 5 years when I could've broken the lease do to that but I stayed found another but after I injured myself and they rushed me back to work I quit that job because they didn't care about my health that was in May of this year I still have been paying rent on time never late in 4 years the first month that I'm late I'm being threatened with an eviction is crazy I would not recommend this company at all they treated me good as long as I were paying which is cool but knowing I could've broken the lease they were calling and messaging here and there like they were really concerned but I will not be renting through them again

My agent was Ms. Lois. She is very kind and knowledgeable of the ins and outs of the move in process. She made sure our home was clean and very well put together! 10/10 Experience

I’m very happy with the approach taken toward delivering quality family style services to my family. There were 3 great people on my team and now I have a forty I will meet soon. May was so sweet, calming, knowledgeable and informative. Guy 1 was welcoming, reassuring, insightful and informative. Mr. AB the Director of our site gave us a 2nd chance at rebuilding our life. Guy 2 is out Property Manager I think and although I have not met him he has been busy getting work orders pushed through so our move in would be correct. I trusted GOD when I chose Reddy & Company and Ibam sure the choice to go with them and not another great agency was not mine but ALL GOD!!! Please just remain the same Reeedy & Company and The Johnson’s will take care of the property as if it was our own.

Unjustified Charges & Disappointing Practices - Avoid at All Costs My experience with Reedy & Company at my former residence at 3029 Milky Way Dr., Bartlett, TN has been extremely disappointing and frustrating. Despite leaving the property in move-in ready, excellent condition, I have been assessed over $1200 in what I believe are false and unjustified charges against my security deposit, resulting in a refund of only $633 from my initial $1930 deposit. Upon moving out on May 31, 2025, I ensured the house was thoroughly cleaned and returned to the state it was in when I moved in. I even provided a new toilet seat and bidet in the master bathroom. I have extensive video and photographic evidence from both my move-in (including an initial inspection report noting existing conditions) and my move-out to prove the property's pristine condition. My concerns with this company began at move-in, as no proper walkthrough was conducted to familiarize me with the property's functionalities. This oversight directly led to an unfair $150 charge for a maintenance visit regarding a bathtub faucet, which was unjustly denied upon appeal. More recently, I specifically requested a move-out walkthrough, but Reedy & Company failed to contact me or conduct one, which is highly concerning given the subsequent charges. The itemized deductions for "Paint" ($810.00) and "Hardware" ($440.00) are entirely baseless and exorbitant. There was no damage to justify such extensive repairs. The "Remove bidet" charge ($47.00) is also unwarranted as it was an improvement. It's clear that this company engages in questionable business practices. I consistently paid my rent on time and meticulously maintained the property. Due to these unfair and unjustified charges, I will be contacting legal services and considering bringing this matter to the attention of local news outlets. Prospective tenants should be extremely wary of leasing from Reedy & Company. 🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑 Reedy & Company's Unacceptable "Resolution" - Still Fighting Baseless Charges! Following my initial review and subsequent response from Reedy & Company, I want to provide an important update to warn prospective tenants further. After formally disputing their initial, grossly inflated charges (over $1200 for "paint" and "hardware" on a perfectly maintained, move-in ready home), Reedy & Company offered a "partial refund," reducing these specific charges to $400 each. However, let me be unequivocally clear: I have rejected this offer. Why? Because these charges, even at a reduced rate, are still entirely baseless and constitute charging for pre-existing wear and tear that I did not cause. I provided a detailed move-in inspection report, along with extensive photos and videos, documenting the condition of the property. This includes: * Master Bathroom Tub Drain: Pre-existing condition, never used. * Dining Room Blinds: Lacked a handle upon my move-in. * Master Bedroom Closet Rails: Already bent when I moved in. * Small Master Bedroom Closet: Looks exactly as it did pre-tenancy. It's evident that Reedy & Company is actively attempting to find reasons to charge tenants for issues that existed before they took occupancy. Their failure to conduct proper move-in or move-out walkthroughs (which I requested) further underscores their negligent practices. I consistently paid my rent on time and meticulously maintained the property, even adding improvements like a new toilet seat and bidet. Their continued insistence on these charges after my detailed rebuttal is truly disheartening and speaks volumes about their business ethics. I am formally demanding a full refund of my security deposit. I am actively escalating this matter to the Tennessee Landlord Tenant Act enforcement, the Better Business Bureau of TN, and retaining legal services. I will continue to update this review as necessary. Prospective tenants: Be extremely wary. My experience, along with many other similar Google reviews, points to a clear pattern of unjustified charges and unprofessional conduct by Reedy & Company.