Would love to give 0 stars. Don't believe all of the fake positive reviews. Look at all of the 1 star reviews, and you will realize they all complain about the same things I will complain about. (1) Maintenance requests and (2) communication. Maintenance: One of the biggest pros of renting is not having to deal with repairs. Well, go ahead and remove that from your pros list when renting from Rhino. They charge you for any repairs they deem "due to negligence of the tenant." Well, shocker, they're going to claim everything is due to your negligence. The home we moved into still had holes in the walls all over as well as miscolored paint patches everywhere. The toilet also hardly ever worked, and we were told we would have to cover the cost of any repairs to that as well. Communication: Rhino is more than happy to communicate with you if it is about extra fees or payments. Don't even dream about getting a response within a week if it's about pretty much anything that won't result in more dollars in their pocket. I am currently a law student, and renting from Rhino has done nothing but made me excited to sue places like these.

I am very disappointed in the way this property management company has handled my daughter's situation. Her refrigerator began leaking, and despite reporting it multiple times, it took weeks for management to respond. When they finally provided a replacement it was with a used refrigerator that stopped working within a day, causing all of her food to spoil. After the repair failed again, resulting in yet another loss of groceries. This has created unnecessary financial strain and frustration. Reliable appliances and timely maintenance are basic expectations in any rental property, and those expectations have not been met. I cannot recommend this company based on how poorly this issue has been handled. DO NOT RENT FROM THEM!

I’m extremely disappointed with this property management company. We’ve had issue after issue, and nothing gets handled in a timely or professional way. Our fridge started leaking water all over the kitchen floor, and even though we reported it for weeks, nothing was done until we said it was damaging the wood floor. Instead of fixing it, they gave us a used fridge that worked for a bit and then completely stopped cooling, which ruined all of our food. After getting a part replaced, it worked for a bit, but it just failed again this weekend and all of our groceries went bad again. We still aren’t getting timely responses. We also got an official Notice and Order from Salt Lake City saying the property had work done without proper permits, which is extremely concerning. They are illegally renting out a third until of our “duplex”. On top of that, we had a ceiling leak in the basement. Someone came out, looked at it, and told us our shower is leaking through into the basement ceiling. That was weeks ago and nothing has been fixed since. Now we’re worried about potential mold because the leak hasn’t been addressed. Another thing we overlooked when we moved in was that there were no fire alarms in the basement. When we asked about it, it again took weeks for them to respond. When someone finally came to “install” one, they literally taped a fire alarm to the ceiling with electrical tape. It held for about a week before falling down. We’ve also had multiple maintenance requests denied. Our bathroom fan fell out of the ceiling, and because they wouldn’t fix it, we’ve had to keep it held up with duct tape just to make it usable. Shortly after moving in, our towel rod also fell off the wall because it had been installed incorrectly for the drywall, and that was denied as well. Overall, it has been unbelievably frustrating and I’ve only listed a handful of issues we have run in to. We just want issues fixed in a reasonable amount of time and to live in a safe, properly maintained home — and we haven’t gotten that here.

Rhino does not take care of their tenants. My sister has had multiple power outages, a loss of hot water, and significant fire hazards noted by an electrician and plumber, making her apartment uninhabitable. They also unhooked the drain pipe for her kitchen sink without telling her during repairs, so when she tried to use the sink she had to clean up a huge mess. She was unable to get in touch with Rhino for days in order to resolve these issues, and had to sleep on a friend's couch while waiting to hear back about a plan for repairs. She was without hot water for two weeks, and when she called the number that Rhino provided her for customer service, it kept going straight to voicemail. The only contact she received from them was a response to her Google review telling her to call their phone number, which of course went straight to voicemail when she tried to call it again. All of these maintenance issues have created a stressful nightmare, and Rhino's lack of responsiveness is unacceptable. While her hot water has FINALLY been fixed, I would not recommend that you or anyone that you care about rent from Rhino Property Management. In response to your reply to my review: My sister is not named Chiante, so clearly you are having multiple tenants with similar issues. Owner approval was not an issue in my sister's case--the main problem was that she had great difficulty getting in touch with anyone from Rhino to address the maintenance issues in her apartment, including fire hazards and a lack of hot water. I hope in the future your office makes efforts to be more available to their tenants when their apartments are unlivable due to maintenance issues.

DO NOT RENT FROM RHINO!If I could give this property management company 0 stars I would. I have not had hot water for 5 days, and despite multiple attempts to get this resolved, the issue remains. My original work order was cancelled for unknown reasons. When a plumber finally came yesterday, he informed me that my water heater was “so bad that I am incredibly lucky it didn’t catch on fire.” The plumber has repeatedly requested authorization to replace the unit, but they have not received a response from Rhino. I have also personally called the maintenance line and Alejandro to request authorization with no success. In addition, my main electrical breaker, a separate issue, was replaced a couple days ago after repeated power outages in my unit that caused me to lose over $100 worth of refrigerated and frozen food. The electrician who came on Monday told me the back of the breaker was scorched and that I was “lucky it didn’t catch the building on fire.” The first electrician Rhino sent in August failed to check the breaker properly and only flipped it back on instead of assessing the safety risk. This situation is completely unacceptable. I am paying for reliable electricity and hot water, not to live in conditions that pose a fire hazard and lack basic necessities. Both the electrician and the plumber identified serious safety risks and requested authorization for urgent replacements. The electrician proceeded only because the risk was immediate. However, the plumber has still not received authorization, and my attempts to follow up have gone unanswered. In the last three days: - I have called Rhino’s main line twice (no answer) - The maintenance line over five times - ProMaster Services four times - The electrician once, and the plumber twice In July/August, I struggled for 3 days to restore electricity to my unit, two weeks to access internet (included in my lease), and 3 weeks to get hot water. I am a PhD student working 60+ hours a week, and I do not have the time or energy to chase down basic maintenance that should be handled promptly. The lack of hot water for basic hygiene (bathing, cleaning, dishes) is a health concern, and the negligence that led to fire hazards is unacceptable. These issues have already gone on far too long and present both a safety and habitability concern.

I am so pleased how smooth, and efficient our process was for our move. Also how responsive the rhino team is with any questions or concerns. In my opinion if you are going to utilize a rental property company for your home or rent from, Rhino is great!

DO NOT MOVE INTO ONE OF THEIR PROPERTIES OR BELIEVE THE FAKE POSITIVE REVIEWS Within the first day we moved in, the swamp cooler was broken - it was the beginning of August when it was incredibly hot. We submitted an emergency maintenance claim and they didn’t even respond to it until three days later and didn’t send someone out to fix it until almost two weeks later. They had a violation on the exterior breaker panel that they gaslighted us by saying it was up to code and sent an idiot contractor to fix it. That contractor wasted time, claimed there was a different wiring issue that then led to us not having hot water - which still isn’t fully fixed (it’s been over two months at this point), and they didn’t fix the initial problem with the exterior panel. We inquired with a professional property manager for a home restoration company and they ended up fixing it himself and responding to them with the legal act condemning the issue, which Rhino blatantly ignored. This is only the beginning. Their communication is absolutely awful, if you can’t tell from the above example. They are not upfront with the ridiculous fees and additions - sending last minute and random fees which they are belligerent on and insist you pay. They take days to respond and then don’t schedule repairs, even emergent ones, until a week later. They insist on ‘written communication’ only and send passive aggressive reminders of that, which is ridiculous as they don’t even respond to them half the time. I am leaving my current lease as a result of their incompetencies. They refuse to be flexible or reasonable and gaslight you at every turn. They are dishonest and overall the worst property management I have ever seen. STAY AWAY FROM THEM AND THEIR PROPERTIES !!!!!

Where do I start? Here are the main issues but there are many more. 1. Our water heater went out while living in a property managed by rhino and it took over a month to get fixed(edit: a little over 3 weeks). We have a 3year old and a 1year old that we had to take to family members houses to bathe. We were in direct contact with the repair man and he said he could have had a new one in with in 2 days so I am still unsure why it took over 30 days. Rhino kept coming up with excuses (they are very good at blaming everyone else and not taking responsibility). 2. It has now been over 4 months with no reply to my email with rhino. They charged us for things that were existing and documented on their form they require when you move in. I have asked for an itemized charge statement which they have failed to provide. They just sent a general one with the total amount charged. I would NEVER trust rhino if I were you. Do not rent any of their properties.

Would love to give 0 stars. Don't believe all of the fake positive reviews. Look at all of the 1 star reviews, and you will realize they all complain about the same things I will complain about. (1) Maintenance requests and (2) communication. Maintenance: One of the biggest pros of renting is not having to deal with repairs. Well, go ahead and remove that from your pros list when renting from Rhino. They charge you for any repairs they deem "due to negligence of the tenant." Well, shocker, they're going to claim everything is due to your negligence. The home we moved into still had holes in the walls all over as well as miscolored paint patches everywhere. The toilet also hardly ever worked, and we were told we would have to cover the cost of any repairs to that as well. Communication: Rhino is more than happy to communicate with you if it is about extra fees or payments. Don't even dream about getting a response within a week if it's about pretty much anything that won't result in more dollars in their pocket. I am currently a law student, and renting from Rhino has done nothing but made me excited to sue places like these.

I am very disappointed in the way this property management company has handled my daughter's situation. Her refrigerator began leaking, and despite reporting it multiple times, it took weeks for management to respond. When they finally provided a replacement it was with a used refrigerator that stopped working within a day, causing all of her food to spoil. After the repair failed again, resulting in yet another loss of groceries. This has created unnecessary financial strain and frustration. Reliable appliances and timely maintenance are basic expectations in any rental property, and those expectations have not been met. I cannot recommend this company based on how poorly this issue has been handled. DO NOT RENT FROM THEM!

I’m extremely disappointed with this property management company. We’ve had issue after issue, and nothing gets handled in a timely or professional way. Our fridge started leaking water all over the kitchen floor, and even though we reported it for weeks, nothing was done until we said it was damaging the wood floor. Instead of fixing it, they gave us a used fridge that worked for a bit and then completely stopped cooling, which ruined all of our food. After getting a part replaced, it worked for a bit, but it just failed again this weekend and all of our groceries went bad again. We still aren’t getting timely responses. We also got an official Notice and Order from Salt Lake City saying the property had work done without proper permits, which is extremely concerning. They are illegally renting out a third until of our “duplex”. On top of that, we had a ceiling leak in the basement. Someone came out, looked at it, and told us our shower is leaking through into the basement ceiling. That was weeks ago and nothing has been fixed since. Now we’re worried about potential mold because the leak hasn’t been addressed. Another thing we overlooked when we moved in was that there were no fire alarms in the basement. When we asked about it, it again took weeks for them to respond. When someone finally came to “install” one, they literally taped a fire alarm to the ceiling with electrical tape. It held for about a week before falling down. We’ve also had multiple maintenance requests denied. Our bathroom fan fell out of the ceiling, and because they wouldn’t fix it, we’ve had to keep it held up with duct tape just to make it usable. Shortly after moving in, our towel rod also fell off the wall because it had been installed incorrectly for the drywall, and that was denied as well. Overall, it has been unbelievably frustrating and I’ve only listed a handful of issues we have run in to. We just want issues fixed in a reasonable amount of time and to live in a safe, properly maintained home — and we haven’t gotten that here.

Rhino does not take care of their tenants. My sister has had multiple power outages, a loss of hot water, and significant fire hazards noted by an electrician and plumber, making her apartment uninhabitable. They also unhooked the drain pipe for her kitchen sink without telling her during repairs, so when she tried to use the sink she had to clean up a huge mess. She was unable to get in touch with Rhino for days in order to resolve these issues, and had to sleep on a friend's couch while waiting to hear back about a plan for repairs. She was without hot water for two weeks, and when she called the number that Rhino provided her for customer service, it kept going straight to voicemail. The only contact she received from them was a response to her Google review telling her to call their phone number, which of course went straight to voicemail when she tried to call it again. All of these maintenance issues have created a stressful nightmare, and Rhino's lack of responsiveness is unacceptable. While her hot water has FINALLY been fixed, I would not recommend that you or anyone that you care about rent from Rhino Property Management. In response to your reply to my review: My sister is not named Chiante, so clearly you are having multiple tenants with similar issues. Owner approval was not an issue in my sister's case--the main problem was that she had great difficulty getting in touch with anyone from Rhino to address the maintenance issues in her apartment, including fire hazards and a lack of hot water. I hope in the future your office makes efforts to be more available to their tenants when their apartments are unlivable due to maintenance issues.

DO NOT RENT FROM RHINO!If I could give this property management company 0 stars I would. I have not had hot water for 5 days, and despite multiple attempts to get this resolved, the issue remains. My original work order was cancelled for unknown reasons. When a plumber finally came yesterday, he informed me that my water heater was “so bad that I am incredibly lucky it didn’t catch on fire.” The plumber has repeatedly requested authorization to replace the unit, but they have not received a response from Rhino. I have also personally called the maintenance line and Alejandro to request authorization with no success. In addition, my main electrical breaker, a separate issue, was replaced a couple days ago after repeated power outages in my unit that caused me to lose over $100 worth of refrigerated and frozen food. The electrician who came on Monday told me the back of the breaker was scorched and that I was “lucky it didn’t catch the building on fire.” The first electrician Rhino sent in August failed to check the breaker properly and only flipped it back on instead of assessing the safety risk. This situation is completely unacceptable. I am paying for reliable electricity and hot water, not to live in conditions that pose a fire hazard and lack basic necessities. Both the electrician and the plumber identified serious safety risks and requested authorization for urgent replacements. The electrician proceeded only because the risk was immediate. However, the plumber has still not received authorization, and my attempts to follow up have gone unanswered. In the last three days: - I have called Rhino’s main line twice (no answer) - The maintenance line over five times - ProMaster Services four times - The electrician once, and the plumber twice In July/August, I struggled for 3 days to restore electricity to my unit, two weeks to access internet (included in my lease), and 3 weeks to get hot water. I am a PhD student working 60+ hours a week, and I do not have the time or energy to chase down basic maintenance that should be handled promptly. The lack of hot water for basic hygiene (bathing, cleaning, dishes) is a health concern, and the negligence that led to fire hazards is unacceptable. These issues have already gone on far too long and present both a safety and habitability concern.

I am so pleased how smooth, and efficient our process was for our move. Also how responsive the rhino team is with any questions or concerns. In my opinion if you are going to utilize a rental property company for your home or rent from, Rhino is great!

DO NOT MOVE INTO ONE OF THEIR PROPERTIES OR BELIEVE THE FAKE POSITIVE REVIEWS Within the first day we moved in, the swamp cooler was broken - it was the beginning of August when it was incredibly hot. We submitted an emergency maintenance claim and they didn’t even respond to it until three days later and didn’t send someone out to fix it until almost two weeks later. They had a violation on the exterior breaker panel that they gaslighted us by saying it was up to code and sent an idiot contractor to fix it. That contractor wasted time, claimed there was a different wiring issue that then led to us not having hot water - which still isn’t fully fixed (it’s been over two months at this point), and they didn’t fix the initial problem with the exterior panel. We inquired with a professional property manager for a home restoration company and they ended up fixing it himself and responding to them with the legal act condemning the issue, which Rhino blatantly ignored. This is only the beginning. Their communication is absolutely awful, if you can’t tell from the above example. They are not upfront with the ridiculous fees and additions - sending last minute and random fees which they are belligerent on and insist you pay. They take days to respond and then don’t schedule repairs, even emergent ones, until a week later. They insist on ‘written communication’ only and send passive aggressive reminders of that, which is ridiculous as they don’t even respond to them half the time. I am leaving my current lease as a result of their incompetencies. They refuse to be flexible or reasonable and gaslight you at every turn. They are dishonest and overall the worst property management I have ever seen. STAY AWAY FROM THEM AND THEIR PROPERTIES !!!!!

Where do I start? Here are the main issues but there are many more. 1. Our water heater went out while living in a property managed by rhino and it took over a month to get fixed(edit: a little over 3 weeks). We have a 3year old and a 1year old that we had to take to family members houses to bathe. We were in direct contact with the repair man and he said he could have had a new one in with in 2 days so I am still unsure why it took over 30 days. Rhino kept coming up with excuses (they are very good at blaming everyone else and not taking responsibility). 2. It has now been over 4 months with no reply to my email with rhino. They charged us for things that were existing and documented on their form they require when you move in. I have asked for an itemized charge statement which they have failed to provide. They just sent a general one with the total amount charged. I would NEVER trust rhino if I were you. Do not rent any of their properties.