I just wanna give a shout out to Bernardine. Casanova, she went above and beyond to help with my housing situation. She has taken her time, was really patient with me. Asking a lot of questions checked in with me when needed follow through with everything she offered, even if it wasn't the monthly special, she tried to get me a special for the next month. She was very awesome, respectful. Educational and very great positive attitude.You need to hire more people like her and I appreciate her services.Thank you so much. Even if the apartment doesn't have everything we need, it was a good experience and helps me enjoy the good things about the property.Appreciate your help , Bernadine

Honestly pretty official experience and I haven’t even been in the lease for a month. To start when I schedule just to do self viewing they would cancel my appointment continuously but only 30 mins before the viewing. After 8 cancellations I finally decided to text and ask when would work since the digital calendar was obviously wrong and they just sent me a door code to self view. Fast forward to signing there were piles of trash out side the duplex as well as completely full trash can making it so I had to clean up for this company’s handy people that worked on the unit. The unit was this way when I came to see it an oddly hoped the “property management company would come and make sure the unit was in good condition when I moved in but they didn’t and I guess they expect their tenants to do all the work for them and say thank you. Later after taking over the property I then inquired where my mailbox was and they had no clue and told me to reach out to the USPS office but didn’t know which one it was once again leaving the tenant to do the work. I would 100% not call this Buisness a Property management one I would revised it and I say they are more of a rent collector and that is what they have charged the owners of this property to do as it obvious they have neglected the property

Would love to give 0 stars. Don't believe all of the fake positive reviews. Look at all of the 1 star reviews, and you will realize they all complain about the same things I will complain about. (1) Maintenance requests and (2) communication. Maintenance: One of the biggest pros of renting is not having to deal with repairs. Well, go ahead and remove that from your pros list when renting from Rhino. They charge you for any repairs they deem "due to negligence of the tenant." Well, shocker, they're going to claim everything is due to your negligence. The home we moved into still had holes in the walls all over as well as miscolored paint patches everywhere. The toilet also hardly ever worked, and we were told we would have to cover the cost of any repairs to that as well. Communication: Rhino is more than happy to communicate with you if it is about extra fees or payments. Don't even dream about getting a response within a week if it's about pretty much anything that won't result in more dollars in their pocket. I am currently a law student, and renting from Rhino has done nothing but made me excited to sue places like these. Update: Still absolutely no communication from them. You also have to love their chatgpt generated responses to reviews, but they can't even generate a response to my emails/texts privately.

I’m extremely disappointed with this property management company. We’ve had issue after issue, and nothing gets handled in a timely or professional way. Our fridge started leaking water all over the kitchen floor, and even though we reported it for weeks, nothing was done until we said it was damaging the wood floor. Instead of fixing it, they gave us a used fridge that worked for a bit and then completely stopped cooling, which ruined all of our food. After getting a part replaced, it worked for a bit, but it just failed again this weekend and all of our groceries went bad again. We still aren’t getting timely responses. We also got an official Notice and Order from Salt Lake City saying the property had work done without proper permits, which is extremely concerning. They are illegally renting out a third until of our “duplex”. On top of that, we had a ceiling leak in the basement. Someone came out, looked at it, and told us our shower is leaking through into the basement ceiling. That was weeks ago and nothing has been fixed since. Now we’re worried about potential mold because the leak hasn’t been addressed. Another thing we overlooked when we moved in was that there were no fire alarms in the basement. When we asked about it, it again took weeks for them to respond. When someone finally came to “install” one, they literally taped a fire alarm to the ceiling with electrical tape. It held for about a week before falling down. We’ve also had multiple maintenance requests denied. Our bathroom fan fell out of the ceiling, and because they wouldn’t fix it, we’ve had to keep it held up with duct tape just to make it usable. Shortly after moving in, our towel rod also fell off the wall because it had been installed incorrectly for the drywall, and that was denied as well. Overall, it has been unbelievably frustrating and I’ve only listed a handful of issues we have run in to. We just want issues fixed in a reasonable amount of time and to live in a safe, properly maintained home — and we haven’t gotten that here.

We are tenants in a home that is using Rhino property management. We LOVE the home, but we have hated our experience with rhino property management. There is no way to get a hold of anybody, they've added extra fees monthly onto our rent with no explanation., they ask for pictures of the house every month and demand that it happens within a week, it took us two weeks to contact them to be able to send out a plumber to check on something, then the plumber never arrived and they canceled the work order with no communication. They've automated everything with no ability to fix problems so when we do get a response back via email from them (20 days later on average) the response is "sorry there's nothing I can do because that's not how the system works". This property management company acts like a soulless, inefficient, and error-prone robot.

Rhino does not take care of their tenants. My sister has had multiple power outages, a loss of hot water, and significant fire hazards noted by an electrician and plumber, making her apartment uninhabitable. They also unhooked the drain pipe for her kitchen sink without telling her during repairs, so when she tried to use the sink she had to clean up a huge mess. She was unable to get in touch with Rhino for days in order to resolve these issues, and had to sleep on a friend's couch while waiting to hear back about a plan for repairs. She was without hot water for two weeks, and when she called the number that Rhino provided her for customer service, it kept going straight to voicemail. The only contact she received from them was a response to her Google review telling her to call their phone number, which of course went straight to voicemail when she tried to call it again. All of these maintenance issues have created a stressful nightmare, and Rhino's lack of responsiveness is unacceptable. While her hot water has FINALLY been fixed, I would not recommend that you or anyone that you care about rent from Rhino Property Management. In response to your reply to my review: My sister is not named Chiante, so clearly you are having multiple tenants with similar issues. Owner approval was not an issue in my sister's case--the main problem was that she had great difficulty getting in touch with anyone from Rhino to address the maintenance issues in her apartment, including fire hazards and a lack of hot water. I hope in the future your office makes efforts to be more available to their tenants when their apartments are unlivable due to maintenance issues.

DO NOT RENT FROM RHINO!If I could give this property management company 0 stars I would. I have not had hot water for 5 days, and despite multiple attempts to get this resolved, the issue remains. My original work order was cancelled for unknown reasons. When a plumber finally came yesterday, he informed me that my water heater was “so bad that I am incredibly lucky it didn’t catch on fire.” The plumber has repeatedly requested authorization to replace the unit, but they have not received a response from Rhino. I have also personally called the maintenance line and Alejandro to request authorization with no success. In addition, my main electrical breaker, a separate issue, was replaced a couple days ago after repeated power outages in my unit that caused me to lose over $100 worth of refrigerated and frozen food. The electrician who came on Monday told me the back of the breaker was scorched and that I was “lucky it didn’t catch the building on fire.” The first electrician Rhino sent in August failed to check the breaker properly and only flipped it back on instead of assessing the safety risk. This situation is completely unacceptable. I am paying for reliable electricity and hot water, not to live in conditions that pose a fire hazard and lack basic necessities. Both the electrician and the plumber identified serious safety risks and requested authorization for urgent replacements. The electrician proceeded only because the risk was immediate. However, the plumber has still not received authorization, and my attempts to follow up have gone unanswered. In the last three days: - I have called Rhino’s main line twice (no answer) - The maintenance line over five times - ProMaster Services four times - The electrician once, and the plumber twice In July/August, I struggled for 3 days to restore electricity to my unit, two weeks to access internet (included in my lease), and 3 weeks to get hot water. I am a PhD student working 60+ hours a week, and I do not have the time or energy to chase down basic maintenance that should be handled promptly. The lack of hot water for basic hygiene (bathing, cleaning, dishes) is a health concern, and the negligence that led to fire hazards is unacceptable. These issues have already gone on far too long and present both a safety and habitability concern.

It's been over 2 years now since this happened to me, but I haven't forgotten. Rhino Property Management owes me $100. Straight up evil people run this company, they are certainly not fair and honest in their dealings with their fellow man. And they incentivize tenants to leave positive reviews otherwise they wouldn't have any. I put in a request for repairs because the tub faucet was leaking hot water and not just a trickle. This faucet has been "repaired" four times in the seven years I've lived here including once back in April. I also asked for the caulking to be replaced as its had black mold in it since I moved in. Also the sink was falling off of the wall for the second time. I believe that these repairs fit the parameters of what is in the lease. "The costs of repairs, restorations and replacements shall be paid for by the Owner if rendered necessary by reasonable wear and tear but shall only be required during the tenancy if a habitability issue." The bill was never mentioned and I paid rent in full on the first, but come Tuesday, after the Labor day weekend I get an email saying that my rent has not been paid in full, I log in and see a charge for $440 but no explanation of what it is for. Wednesday I get an email stating that it's for the repairs, that evening there's an eviction notice on my door with fees added to the tune of $647 At this point the rental "management" company ceases to communicate in any manner and I begin texting the property owner directly. When I moved in seven years ago he had not contracted with Rhino yet and my lease, deposit and rent were paid directly to him and I have his number. But Rhino ignores my landlord as well, not responding to emails or returning phone calls for three days, meanwhile I'm absolutely stressed about the whole ordeal. Finally on Monday my landlord texts and says that he told them to remove all of the charges and fees. I still had to go down there to get them to actually do it but they refused to take off $100 for the constable to serve the eviction notice, the ERRONEOUSLY issued eviction notice. Then the very nice young man /s at the office threatens me with a $500 fine if I continue to contact the landlord directly. I don't see anything in the lease about that except the following. "Resident further agrees to allow all communication to Resident from Owner, its agents and attorneys to be through text messaging (SMS Messages) and/or email." I really hope my landlord decides to cut ties with Rhino Property Management.Their reviews on Google show that they have many upset tenants and owners.

I just wanna give a shout out to Bernardine. Casanova, she went above and beyond to help with my housing situation. She has taken her time, was really patient with me. Asking a lot of questions checked in with me when needed follow through with everything she offered, even if it wasn't the monthly special, she tried to get me a special for the next month. She was very awesome, respectful. Educational and very great positive attitude.You need to hire more people like her and I appreciate her services.Thank you so much. Even if the apartment doesn't have everything we need, it was a good experience and helps me enjoy the good things about the property.Appreciate your help , Bernadine

Honestly pretty official experience and I haven’t even been in the lease for a month. To start when I schedule just to do self viewing they would cancel my appointment continuously but only 30 mins before the viewing. After 8 cancellations I finally decided to text and ask when would work since the digital calendar was obviously wrong and they just sent me a door code to self view. Fast forward to signing there were piles of trash out side the duplex as well as completely full trash can making it so I had to clean up for this company’s handy people that worked on the unit. The unit was this way when I came to see it an oddly hoped the “property management company would come and make sure the unit was in good condition when I moved in but they didn’t and I guess they expect their tenants to do all the work for them and say thank you. Later after taking over the property I then inquired where my mailbox was and they had no clue and told me to reach out to the USPS office but didn’t know which one it was once again leaving the tenant to do the work. I would 100% not call this Buisness a Property management one I would revised it and I say they are more of a rent collector and that is what they have charged the owners of this property to do as it obvious they have neglected the property

Would love to give 0 stars. Don't believe all of the fake positive reviews. Look at all of the 1 star reviews, and you will realize they all complain about the same things I will complain about. (1) Maintenance requests and (2) communication. Maintenance: One of the biggest pros of renting is not having to deal with repairs. Well, go ahead and remove that from your pros list when renting from Rhino. They charge you for any repairs they deem "due to negligence of the tenant." Well, shocker, they're going to claim everything is due to your negligence. The home we moved into still had holes in the walls all over as well as miscolored paint patches everywhere. The toilet also hardly ever worked, and we were told we would have to cover the cost of any repairs to that as well. Communication: Rhino is more than happy to communicate with you if it is about extra fees or payments. Don't even dream about getting a response within a week if it's about pretty much anything that won't result in more dollars in their pocket. I am currently a law student, and renting from Rhino has done nothing but made me excited to sue places like these. Update: Still absolutely no communication from them. You also have to love their chatgpt generated responses to reviews, but they can't even generate a response to my emails/texts privately.

I’m extremely disappointed with this property management company. We’ve had issue after issue, and nothing gets handled in a timely or professional way. Our fridge started leaking water all over the kitchen floor, and even though we reported it for weeks, nothing was done until we said it was damaging the wood floor. Instead of fixing it, they gave us a used fridge that worked for a bit and then completely stopped cooling, which ruined all of our food. After getting a part replaced, it worked for a bit, but it just failed again this weekend and all of our groceries went bad again. We still aren’t getting timely responses. We also got an official Notice and Order from Salt Lake City saying the property had work done without proper permits, which is extremely concerning. They are illegally renting out a third until of our “duplex”. On top of that, we had a ceiling leak in the basement. Someone came out, looked at it, and told us our shower is leaking through into the basement ceiling. That was weeks ago and nothing has been fixed since. Now we’re worried about potential mold because the leak hasn’t been addressed. Another thing we overlooked when we moved in was that there were no fire alarms in the basement. When we asked about it, it again took weeks for them to respond. When someone finally came to “install” one, they literally taped a fire alarm to the ceiling with electrical tape. It held for about a week before falling down. We’ve also had multiple maintenance requests denied. Our bathroom fan fell out of the ceiling, and because they wouldn’t fix it, we’ve had to keep it held up with duct tape just to make it usable. Shortly after moving in, our towel rod also fell off the wall because it had been installed incorrectly for the drywall, and that was denied as well. Overall, it has been unbelievably frustrating and I’ve only listed a handful of issues we have run in to. We just want issues fixed in a reasonable amount of time and to live in a safe, properly maintained home — and we haven’t gotten that here.

We are tenants in a home that is using Rhino property management. We LOVE the home, but we have hated our experience with rhino property management. There is no way to get a hold of anybody, they've added extra fees monthly onto our rent with no explanation., they ask for pictures of the house every month and demand that it happens within a week, it took us two weeks to contact them to be able to send out a plumber to check on something, then the plumber never arrived and they canceled the work order with no communication. They've automated everything with no ability to fix problems so when we do get a response back via email from them (20 days later on average) the response is "sorry there's nothing I can do because that's not how the system works". This property management company acts like a soulless, inefficient, and error-prone robot.

Rhino does not take care of their tenants. My sister has had multiple power outages, a loss of hot water, and significant fire hazards noted by an electrician and plumber, making her apartment uninhabitable. They also unhooked the drain pipe for her kitchen sink without telling her during repairs, so when she tried to use the sink she had to clean up a huge mess. She was unable to get in touch with Rhino for days in order to resolve these issues, and had to sleep on a friend's couch while waiting to hear back about a plan for repairs. She was without hot water for two weeks, and when she called the number that Rhino provided her for customer service, it kept going straight to voicemail. The only contact she received from them was a response to her Google review telling her to call their phone number, which of course went straight to voicemail when she tried to call it again. All of these maintenance issues have created a stressful nightmare, and Rhino's lack of responsiveness is unacceptable. While her hot water has FINALLY been fixed, I would not recommend that you or anyone that you care about rent from Rhino Property Management. In response to your reply to my review: My sister is not named Chiante, so clearly you are having multiple tenants with similar issues. Owner approval was not an issue in my sister's case--the main problem was that she had great difficulty getting in touch with anyone from Rhino to address the maintenance issues in her apartment, including fire hazards and a lack of hot water. I hope in the future your office makes efforts to be more available to their tenants when their apartments are unlivable due to maintenance issues.

DO NOT RENT FROM RHINO!If I could give this property management company 0 stars I would. I have not had hot water for 5 days, and despite multiple attempts to get this resolved, the issue remains. My original work order was cancelled for unknown reasons. When a plumber finally came yesterday, he informed me that my water heater was “so bad that I am incredibly lucky it didn’t catch on fire.” The plumber has repeatedly requested authorization to replace the unit, but they have not received a response from Rhino. I have also personally called the maintenance line and Alejandro to request authorization with no success. In addition, my main electrical breaker, a separate issue, was replaced a couple days ago after repeated power outages in my unit that caused me to lose over $100 worth of refrigerated and frozen food. The electrician who came on Monday told me the back of the breaker was scorched and that I was “lucky it didn’t catch the building on fire.” The first electrician Rhino sent in August failed to check the breaker properly and only flipped it back on instead of assessing the safety risk. This situation is completely unacceptable. I am paying for reliable electricity and hot water, not to live in conditions that pose a fire hazard and lack basic necessities. Both the electrician and the plumber identified serious safety risks and requested authorization for urgent replacements. The electrician proceeded only because the risk was immediate. However, the plumber has still not received authorization, and my attempts to follow up have gone unanswered. In the last three days: - I have called Rhino’s main line twice (no answer) - The maintenance line over five times - ProMaster Services four times - The electrician once, and the plumber twice In July/August, I struggled for 3 days to restore electricity to my unit, two weeks to access internet (included in my lease), and 3 weeks to get hot water. I am a PhD student working 60+ hours a week, and I do not have the time or energy to chase down basic maintenance that should be handled promptly. The lack of hot water for basic hygiene (bathing, cleaning, dishes) is a health concern, and the negligence that led to fire hazards is unacceptable. These issues have already gone on far too long and present both a safety and habitability concern.

It's been over 2 years now since this happened to me, but I haven't forgotten. Rhino Property Management owes me $100. Straight up evil people run this company, they are certainly not fair and honest in their dealings with their fellow man. And they incentivize tenants to leave positive reviews otherwise they wouldn't have any. I put in a request for repairs because the tub faucet was leaking hot water and not just a trickle. This faucet has been "repaired" four times in the seven years I've lived here including once back in April. I also asked for the caulking to be replaced as its had black mold in it since I moved in. Also the sink was falling off of the wall for the second time. I believe that these repairs fit the parameters of what is in the lease. "The costs of repairs, restorations and replacements shall be paid for by the Owner if rendered necessary by reasonable wear and tear but shall only be required during the tenancy if a habitability issue." The bill was never mentioned and I paid rent in full on the first, but come Tuesday, after the Labor day weekend I get an email saying that my rent has not been paid in full, I log in and see a charge for $440 but no explanation of what it is for. Wednesday I get an email stating that it's for the repairs, that evening there's an eviction notice on my door with fees added to the tune of $647 At this point the rental "management" company ceases to communicate in any manner and I begin texting the property owner directly. When I moved in seven years ago he had not contracted with Rhino yet and my lease, deposit and rent were paid directly to him and I have his number. But Rhino ignores my landlord as well, not responding to emails or returning phone calls for three days, meanwhile I'm absolutely stressed about the whole ordeal. Finally on Monday my landlord texts and says that he told them to remove all of the charges and fees. I still had to go down there to get them to actually do it but they refused to take off $100 for the constable to serve the eviction notice, the ERRONEOUSLY issued eviction notice. Then the very nice young man /s at the office threatens me with a $500 fine if I continue to contact the landlord directly. I don't see anything in the lease about that except the following. "Resident further agrees to allow all communication to Resident from Owner, its agents and attorneys to be through text messaging (SMS Messages) and/or email." I really hope my landlord decides to cut ties with Rhino Property Management.Their reviews on Google show that they have many upset tenants and owners.