I was very pleased with the maintenance guy Maurice Davis for coming to fix a few things and even going above and beyond with helping out with another fix that wasn't even on the request. He's a very kind maintenance guy and makes me at ease with knowing things will get done properly and quickly.

It’s been a Nightmare with management trying to get them to do pre move in maintenance punch, cleaning, and painting post my move in has been hell trying to live here amidst this because they refuse to relocate me or reasonably compensate me. And they are refusing to fix items that should’ve been fixed part of me moving in and they’re telling me that they will just credit my account when I need them fixed while I live here. it’s ridiculous The VP of Oakwood management company, Kara Thompson, is the rudest most unprofessional person I’ve ever met in my life. She had the nerve to call me aggressively gaslight me Because of their errors and Asked me if I wanted out of my lease, told me I should get an Attorney And hung up on me. She Has horrible Customer Service skills And is insensitive To her customers Needs.

The 2 stars is based on service not the property. The property gets 4 stars as it is perfect for me. Been a resident at one of the properties they manage since 2021. I have posted in the past that I absolutely LOVE LOVE LOVE where I live and have no plans to leave but this management company leaves so much to be desired. I only contact them if I absolutely have to ask to avoid them annoying or disappointing me yet again with how they communicate. Latest example is I asked for maintenance support for my garbage disposal. It cuts on but the motor is not working. Their first response to me is to tell me the last time I asked for help it was not plugged in. I literally said in my initial ask, "It is plugged in and will not turn on". She clearly did not read my request. I replied back with a video showing it is plugged in and for my request to be fulfilled. She then replies back asking me about submitting my maintenance asks thru the rent cafe portal. I just told her the next time something does not work properly I would look into whatever that is. The theory that you get what you pay for is just a theory here. My rent has jumped from $1600 to $1946 in my time there. I pay premium prices and again love my unit and the area I live in but the service and communication you get from these people at this management company is simply subpar. If I ask for maintenance just send maintenance. They engage you in ways they would not want to be engaged but don't have enough awareness to do anything other than operate like a robot. I will say that the few anyone from maintenance has come to my unit they are always great so there is something I guess. And to the bot that is going to reply to this post for me to send an email [email protected] so you can make it right, I will not be doing that as you will do nothing to change anything.

I moved to Columbus 6 years ago and stayed in one place. Since I have experienced Oakwood properties I am very happy with the personal experience. I was at the Zelle, Polaris Place and the View each and every one shared the same thing love and respect for the incoming residents. Thank you so much for the hospitality you all was amazing

Living at the Charles. Have tried reaching customer care. Emailed three times. Never got a reply. Our complex is riddled with feces to the point you cannot walk. It is a public safety hazard at this point. Poop bins over flowing, no dog bags, and the dog park has no door on part of it and it is all rocks and dirt. When we moved in here three years ago it was never an issue and kept clean. Now it seems everything has gone down hill drastically. Corporate had the brilliant idea to get rid of our property manager and make the Kensingtons property manager cover two properties which has got to be incredibly difficult on her to keep up with anything. Yet they are building a brand new complex next door? How about take care of your current properties?

I was very pleased with the maintenance guy Maurice Davis for coming to fix a few things and even going above and beyond with helping out with another fix that wasn't even on the request. He's a very kind maintenance guy and makes me at ease with knowing things will get done properly and quickly.

It’s been a Nightmare with management trying to get them to do pre move in maintenance punch, cleaning, and painting post my move in has been hell trying to live here amidst this because they refuse to relocate me or reasonably compensate me. And they are refusing to fix items that should’ve been fixed part of me moving in and they’re telling me that they will just credit my account when I need them fixed while I live here. it’s ridiculous The VP of Oakwood management company, Kara Thompson, is the rudest most unprofessional person I’ve ever met in my life. She had the nerve to call me aggressively gaslight me Because of their errors and Asked me if I wanted out of my lease, told me I should get an Attorney And hung up on me. She Has horrible Customer Service skills And is insensitive To her customers Needs.

The 2 stars is based on service not the property. The property gets 4 stars as it is perfect for me. Been a resident at one of the properties they manage since 2021. I have posted in the past that I absolutely LOVE LOVE LOVE where I live and have no plans to leave but this management company leaves so much to be desired. I only contact them if I absolutely have to ask to avoid them annoying or disappointing me yet again with how they communicate. Latest example is I asked for maintenance support for my garbage disposal. It cuts on but the motor is not working. Their first response to me is to tell me the last time I asked for help it was not plugged in. I literally said in my initial ask, "It is plugged in and will not turn on". She clearly did not read my request. I replied back with a video showing it is plugged in and for my request to be fulfilled. She then replies back asking me about submitting my maintenance asks thru the rent cafe portal. I just told her the next time something does not work properly I would look into whatever that is. The theory that you get what you pay for is just a theory here. My rent has jumped from $1600 to $1946 in my time there. I pay premium prices and again love my unit and the area I live in but the service and communication you get from these people at this management company is simply subpar. If I ask for maintenance just send maintenance. They engage you in ways they would not want to be engaged but don't have enough awareness to do anything other than operate like a robot. I will say that the few anyone from maintenance has come to my unit they are always great so there is something I guess. And to the bot that is going to reply to this post for me to send an email [email protected] so you can make it right, I will not be doing that as you will do nothing to change anything.

I moved to Columbus 6 years ago and stayed in one place. Since I have experienced Oakwood properties I am very happy with the personal experience. I was at the Zelle, Polaris Place and the View each and every one shared the same thing love and respect for the incoming residents. Thank you so much for the hospitality you all was amazing

Living at the Charles. Have tried reaching customer care. Emailed three times. Never got a reply. Our complex is riddled with feces to the point you cannot walk. It is a public safety hazard at this point. Poop bins over flowing, no dog bags, and the dog park has no door on part of it and it is all rocks and dirt. When we moved in here three years ago it was never an issue and kept clean. Now it seems everything has gone down hill drastically. Corporate had the brilliant idea to get rid of our property manager and make the Kensingtons property manager cover two properties which has got to be incredibly difficult on her to keep up with anything. Yet they are building a brand new complex next door? How about take care of your current properties?