I had a loose railing and had someone come out here to fix it. Micah Fisher was super polite, quick and clean. After finishing everything in a timely manner he even cleaned and left the place better than it was when he came in. Gladly recommend him for your next visit

Their system is robust, but occasionally has issues. I am satisfied specifically with Carlos’s service. They charged some incorrect charges to my account. Carlos was very straight forward and helped me resolve those charges. Overall, they can improve communication and also coordination for new move ins, but they are very kind and helpful. When you ask questions, they answer.

I rented almost 4 year with Vision and it was such an easy going place. Marcie was my property manager and she was like a friend with how great she took care of us. I only ended my lease due to our family’s move out of state. If ever I do go back to UT, I plan on going back to Vision Real Estate and renting with them again. 😁

We’ve been renters with Vision for a few years now and compared to other property management we have had in the past, they are stellar. I put in about 6 work orders one night and was swiftly answered by Karen the next day, notifying me that someone would be coming as soon as possible. We had Sterling come literally the day after and he fixed all 6 issues. I have NEVER had maintenance respond to issues that quickly and have the ability to address all problems in one go. Karen and Sterling are kind, professional, FAST, and an awesome team to have. I give Vision Real Estate 5 stars! Addition: We had another maintenance guy stop by for the last work order. His name is James and he was also amazing! He fixed 2 doors and made sure they were absolutely perfect! Again, AMAZING maintenance at Vision Real Estate!

RUN FROM THEM!!! I honestly can't state strongly enough how horrible the experience working with them was. We toured the place a month before we moved in, and in that tour, we saw the microwave was in really bad shape. (Peices were literally falling off of it) The dishwasher was missing it's knob, so you couldn't turn the dishwasher on at all. There were other minor things like a closet door that couldn't close and window coverings that fell off at random times. We were concerned about this, but the visions sales rep told us they would have it all fixed before we moved in. When signing the lease we asked again in an email if those things would be fixed by the time we moved in, and we're again assured IN WRITING this time that it would be fixed. We moved in a month later, and during our inspection of the place, we saw that nothing had been fixed. So we submitted all that in our move in report, and asked again for it to be fixed. We were asked on 3 separate occasions to provide more information about the things that needed to be fixed, but 2 of those times were only after I called them to ask when they might finally work on this stuff. Additionally, we started having sales agent come with potential buyers and times we were not aware, walking into our apartment and scaring us because we didn't know they were coming. So we were able to get in touch with the sales agent who was selling our place (literally nobody else at vision would pick up or be helpful) and he told us that the owner of our apartment was selling, and he didn't know that anyone was living there because Vision had our apartment marked as vacant. We had been living here for a month at that point and they were happily collecting rent, but had no idea we were living there. He gave us the contact info for our property manager so we could get our concerns answered, but she never answered a phone call or responded to a text, or called us back. So we were left with calling the main line and having to re-explain our situation every time, and then still not getting any help. Then last week, I got someone who gave me an answer, but that answer was "I will escalate this to my supervisor, and then call you back on Friday. When I call you on Friday, I will be able to tell you the date that we can have it fixed by. SHOCKER! On Friday we never received a call, so today (the next Monday) I call in to see when they might fix our stuff, and I was told that the apartment had been sold, and Vision was no longer managing it, so they couldn't help us. They knew they were selling it, and it looked like they were just stalling so they wouldn't have to help us or deliver on the promises they made. We tried to be nice people and be cooperative through this process, but we were taken for a ride instead. I am sincerely looking forward to working with new people who actually do their job. If you have literally any other option, avoid working with Vision at all costs.

Total amateur hour at this place. I got into a house rental that was originally advertised as a 6-month lease but somehow got locked into 8 months. I received a discount for paying the entire lease in full, and then they tried to rescind it halfway through, claiming it was only supposed to be a one-time discount. If I didn’t have screenshots of our conversations, they could have demanded more. My landlord, Jody Falcon, doesn’t know what she’s doing—you can’t ever get ahold of her. She’s very emotional, I tried to explain things over the phone and she wouldn’t hear me out, she never responded after I showed her the screenshots proving she was in the wrong. The house itself had sewer issues, and they were suppose to be responsible for the landscaping and yet the grass looked like this all spring. To top it off, I basically had to turn into Sherlock Holmes to track down my security deposit. It wasn’t until I got ahold of the office manager that it magically got processed and shipped—a month and a half after I moved out.

STAY AWAY!!!!!!! I rented from Vision Real Estate last year and had a really disappointing experience. After moving out, I called, emailed, and followed up multiple times to get my security deposit back — and no one responded for months. It took four to five months before I finally received it, which is against the law. During my lease, I also had a bug problem that wasn’t addressed for over a week, and in the middle of summer, our air conditioning went out and nothing was done. What frustrates me most is that they still withheld $200–$300 from my deposit even after I confirmed multiple times that there was a correction. They literally stole my money, which is crazy :( My family and I own rental properties, and I have never seen such dishonest and unresponsive management. We always answer our tenants quickly and handle issues with care — something this company seriously lacks. Also, my roommate was so frustrated as well. Imagine having no air conditioning during the whole summer of 2024:( Also, there are a lot of hidden fees. Like I was still getting bills, even after someone else had signed the contract. And for anyone who wants receipts of how many emails and calls I had to do, I can proudly provide them. The best part is the only way I actually got in contact for the deposit fee is I actually had to call a completely different number from Real Vision Estate, not even the Provo one, because these people are so out of touch. Also there would be a pool of water in the carpet because there a crack in the foundation. I would never rent from them again, and I strongly recommend others look elsewhere for a property manager who values honesty, communication, and basic respect for their tenants.

I would like to share my experience to help caution anyone who might be considering renting from vision real estate. Over the year I was there I had several serious issues with the management of my property. I had 4 different property managers in one year (2/2023-04/2024) because they either quit or were let go and was never informed not even once that they had switched my property manager. I had repeated failed communications and ignored/mismanaged property maintenance repairs. My locks had broken or failed, I had requested they be replaced and after finally getting someone out they failed to leave the new keys with me the property manager(Emily) forgot to drop them off so I went the weekend without keys to my house. My washing machine in my washer dryer stackable failed. I also reported that the kitchen plumbing the washer was attached to had backing up issues and flooding. I reported it in September but eventually found out my property manager was “let go”. I was directed to a new property manager(Rachel) who got the maintenance request filed in October 2023. I went until February 2024 before getting the washer replaced. I have two small children ages one and three and this created much hardship for my family. Especially at $1474 a month for rent. NO ONE EVER CAME TO INSPECT OR CHECK THE PLUMBING. I was never informed when my property manager quit or was let go. When it came time to renew my current property manager(Noah) left abruptly without notice. I was switched to (Jody). I was never sent my lease extension in February and found a new place. After an $80 application for my wife and I we were approved pending landlord verification. Jody had informed them I was locked into another year lease so I was passed up and the property I had applied for went to the next family. I never even recieved a sorry from vision. At this point I felt as though I was being treated as an enemy for voicing my frustrations. I moved out in April I cleaned very well and left the house in better shape than I had found it. My whole deposit is being absorbed by this company for “crayon on most of the walls”. I was charged $1200 for the damage to the walls. I attached photos in which you can clearly see scuffs on the walls in some spots and clearly no crayon. Be aware of this company and document everything every step of the way. I will be filing civil suit against vision so that they aren’t allowed to treat other the way my family was treated.

I had a loose railing and had someone come out here to fix it. Micah Fisher was super polite, quick and clean. After finishing everything in a timely manner he even cleaned and left the place better than it was when he came in. Gladly recommend him for your next visit

Their system is robust, but occasionally has issues. I am satisfied specifically with Carlos’s service. They charged some incorrect charges to my account. Carlos was very straight forward and helped me resolve those charges. Overall, they can improve communication and also coordination for new move ins, but they are very kind and helpful. When you ask questions, they answer.

I rented almost 4 year with Vision and it was such an easy going place. Marcie was my property manager and she was like a friend with how great she took care of us. I only ended my lease due to our family’s move out of state. If ever I do go back to UT, I plan on going back to Vision Real Estate and renting with them again. 😁

We’ve been renters with Vision for a few years now and compared to other property management we have had in the past, they are stellar. I put in about 6 work orders one night and was swiftly answered by Karen the next day, notifying me that someone would be coming as soon as possible. We had Sterling come literally the day after and he fixed all 6 issues. I have NEVER had maintenance respond to issues that quickly and have the ability to address all problems in one go. Karen and Sterling are kind, professional, FAST, and an awesome team to have. I give Vision Real Estate 5 stars! Addition: We had another maintenance guy stop by for the last work order. His name is James and he was also amazing! He fixed 2 doors and made sure they were absolutely perfect! Again, AMAZING maintenance at Vision Real Estate!

RUN FROM THEM!!! I honestly can't state strongly enough how horrible the experience working with them was. We toured the place a month before we moved in, and in that tour, we saw the microwave was in really bad shape. (Peices were literally falling off of it) The dishwasher was missing it's knob, so you couldn't turn the dishwasher on at all. There were other minor things like a closet door that couldn't close and window coverings that fell off at random times. We were concerned about this, but the visions sales rep told us they would have it all fixed before we moved in. When signing the lease we asked again in an email if those things would be fixed by the time we moved in, and we're again assured IN WRITING this time that it would be fixed. We moved in a month later, and during our inspection of the place, we saw that nothing had been fixed. So we submitted all that in our move in report, and asked again for it to be fixed. We were asked on 3 separate occasions to provide more information about the things that needed to be fixed, but 2 of those times were only after I called them to ask when they might finally work on this stuff. Additionally, we started having sales agent come with potential buyers and times we were not aware, walking into our apartment and scaring us because we didn't know they were coming. So we were able to get in touch with the sales agent who was selling our place (literally nobody else at vision would pick up or be helpful) and he told us that the owner of our apartment was selling, and he didn't know that anyone was living there because Vision had our apartment marked as vacant. We had been living here for a month at that point and they were happily collecting rent, but had no idea we were living there. He gave us the contact info for our property manager so we could get our concerns answered, but she never answered a phone call or responded to a text, or called us back. So we were left with calling the main line and having to re-explain our situation every time, and then still not getting any help. Then last week, I got someone who gave me an answer, but that answer was "I will escalate this to my supervisor, and then call you back on Friday. When I call you on Friday, I will be able to tell you the date that we can have it fixed by. SHOCKER! On Friday we never received a call, so today (the next Monday) I call in to see when they might fix our stuff, and I was told that the apartment had been sold, and Vision was no longer managing it, so they couldn't help us. They knew they were selling it, and it looked like they were just stalling so they wouldn't have to help us or deliver on the promises they made. We tried to be nice people and be cooperative through this process, but we were taken for a ride instead. I am sincerely looking forward to working with new people who actually do their job. If you have literally any other option, avoid working with Vision at all costs.

Total amateur hour at this place. I got into a house rental that was originally advertised as a 6-month lease but somehow got locked into 8 months. I received a discount for paying the entire lease in full, and then they tried to rescind it halfway through, claiming it was only supposed to be a one-time discount. If I didn’t have screenshots of our conversations, they could have demanded more. My landlord, Jody Falcon, doesn’t know what she’s doing—you can’t ever get ahold of her. She’s very emotional, I tried to explain things over the phone and she wouldn’t hear me out, she never responded after I showed her the screenshots proving she was in the wrong. The house itself had sewer issues, and they were suppose to be responsible for the landscaping and yet the grass looked like this all spring. To top it off, I basically had to turn into Sherlock Holmes to track down my security deposit. It wasn’t until I got ahold of the office manager that it magically got processed and shipped—a month and a half after I moved out.

STAY AWAY!!!!!!! I rented from Vision Real Estate last year and had a really disappointing experience. After moving out, I called, emailed, and followed up multiple times to get my security deposit back — and no one responded for months. It took four to five months before I finally received it, which is against the law. During my lease, I also had a bug problem that wasn’t addressed for over a week, and in the middle of summer, our air conditioning went out and nothing was done. What frustrates me most is that they still withheld $200–$300 from my deposit even after I confirmed multiple times that there was a correction. They literally stole my money, which is crazy :( My family and I own rental properties, and I have never seen such dishonest and unresponsive management. We always answer our tenants quickly and handle issues with care — something this company seriously lacks. Also, my roommate was so frustrated as well. Imagine having no air conditioning during the whole summer of 2024:( Also, there are a lot of hidden fees. Like I was still getting bills, even after someone else had signed the contract. And for anyone who wants receipts of how many emails and calls I had to do, I can proudly provide them. The best part is the only way I actually got in contact for the deposit fee is I actually had to call a completely different number from Real Vision Estate, not even the Provo one, because these people are so out of touch. Also there would be a pool of water in the carpet because there a crack in the foundation. I would never rent from them again, and I strongly recommend others look elsewhere for a property manager who values honesty, communication, and basic respect for their tenants.

I would like to share my experience to help caution anyone who might be considering renting from vision real estate. Over the year I was there I had several serious issues with the management of my property. I had 4 different property managers in one year (2/2023-04/2024) because they either quit or were let go and was never informed not even once that they had switched my property manager. I had repeated failed communications and ignored/mismanaged property maintenance repairs. My locks had broken or failed, I had requested they be replaced and after finally getting someone out they failed to leave the new keys with me the property manager(Emily) forgot to drop them off so I went the weekend without keys to my house. My washing machine in my washer dryer stackable failed. I also reported that the kitchen plumbing the washer was attached to had backing up issues and flooding. I reported it in September but eventually found out my property manager was “let go”. I was directed to a new property manager(Rachel) who got the maintenance request filed in October 2023. I went until February 2024 before getting the washer replaced. I have two small children ages one and three and this created much hardship for my family. Especially at $1474 a month for rent. NO ONE EVER CAME TO INSPECT OR CHECK THE PLUMBING. I was never informed when my property manager quit or was let go. When it came time to renew my current property manager(Noah) left abruptly without notice. I was switched to (Jody). I was never sent my lease extension in February and found a new place. After an $80 application for my wife and I we were approved pending landlord verification. Jody had informed them I was locked into another year lease so I was passed up and the property I had applied for went to the next family. I never even recieved a sorry from vision. At this point I felt as though I was being treated as an enemy for voicing my frustrations. I moved out in April I cleaned very well and left the house in better shape than I had found it. My whole deposit is being absorbed by this company for “crayon on most of the walls”. I was charged $1200 for the damage to the walls. I attached photos in which you can clearly see scuffs on the walls in some spots and clearly no crayon. Be aware of this company and document everything every step of the way. I will be filing civil suit against vision so that they aren’t allowed to treat other the way my family was treated.