Hendrick came and replaced my dishwasher today. He's been out a few times to fix various things around my house. He does a great job and is very professional as well as friendly. Thanks again!!

I would not recommend renting from this management company based on our experience. One of the biggest issues was communication. Whenever it snowed, the driveways were rarely shoveled or treated with ice melt, even though that was part of the lease agreement. Trying to contact the office was nearly impossible. Phone calls almost always went straight to voicemail, emails received automated responses, and the only time we were able to speak with someone was after repeatedly calling and making a big issue out of it. The poor communication continued even after we moved out. We moved out on June 16 and were supposed to receive our security deposit back within 30 days. We didn’t receive it until July 21. We were later told that everything had been “documented” on July 2, but none of that was ever communicated to us. My fiancé had to repeatedly call, leave voicemails, and send emails before anyone finally responded with an update. We should not have had to chase down basic information about our own deposit. Maintenance was another major problem. Our heater stopped working in the middle of winter, and it took almost two weeks to get it repaired. During that time, we received little to no communication unless we continuously followed up ourselves. The explanation we kept getting was that “big problems need to be approved.” Being without heat for two weeks during the winter is unacceptable, and if management truly cared about its tenants, that approval process should have been treated as an urgent priority. The tiny space heater they provided was nowhere near enough to keep our home warm. On top of that, billing was consistently delayed. We received an electricity bill in July for usage from April. Utility charges should be sent out in a timely and consistent manner, not months after the fact. Overall, the lack of communication, slow response to urgent maintenance issues, failure to uphold responsibilities outlined in the lease, delayed return of our security deposit, and inconsistent billing made renting here an extremely frustrating experience. I hope they improve these issues for the sake of their future tenants.

Hendrick was outstanding. He recently replaced the shower fixture in my apartment and did an excellent job. He was professional, friendly, and took the time to make sure everything was installed correctly. After dealing with the same shower leak for over a year and multiple repair attempts that never fully resolved the issue, it was a huge relief to have someone who genuinely cared about fixing it the right way. While I still have reservations about my overall experience with maintenance and the upkeep of the property, Hendrick's service was exceptional. He is a great representative of the maintenance team and deserves recognition for his professionalism and quality of work.

Kayla was incredibly helpful and supportive during our move-in process. She provided clear, accurate information and explained everything professionally. Her excellent customer service made settling into our new place much easier.

Rize management and my experience with them has been spectacular! Especially Kayla, she has been so extremely helpful, kind, supportive, and informative. She has been absolutely wonderful to work with. She knows her stuff, and I could not be happier with my townhome. Love love love love it! Maintenance is on top of things and responds immediately. I cannot recommend this company and Kayla enough!

EDIT: it’s been a week and the fridge is still not fixed and the technician has ghosted three times and not shown up. My partner lives in a Rize apartment, so I’m over there a lot. I would deeply distrust the five star ratings on this company and check the ratings on Yelp instead of Google. Seems pretty apparent they’re artificially inflating their rating. Rize’s fees are predatory (they will charge you extra for the monthly basic internet package just because they can), tenants take on financial responsibility for issues Rize could care less about correcting themselves, even when said issues are due to negligent management, and if your appliances break down and you lose all of your groceries and reach out to Rize on day one to correct it, good luck hearing back from them without physically going to their office. My partner is going on day 5 of not being able to use his fridge (for the second time in a few months, mind you) with no response from Rize. It’s taken them, on average, 15 days to respond to maintenance requests. When he has gone to their office to get an extra key or try to resolve an issue, their staff has been combative. Utah law allows Rize to not resolve urgent maintenance issues for up to 10 days, and if issues persist beyond that without contact from Rize, tenants can take them to court, but it’s unclear how anyone can afford legal recourse when 43% of your monthly rental payments to Rize are for fees alone. If you’re looking for a vampiric property manager that takes advantage of the state’s lack of proper consumer protection laws to ingest as much money as possible without consequence, Rize is the company for you.

We recently had a great experience with one of the maintenance professionals at Rize. There are a few issues with air quality in my daughter’s apartment and Hendricks was assigned to help. He was very empathetic, did a thorough assessment and then went to pick up cleaning supplies. He came back, cleaned the apartment and walked us through next steps. We really appreciate him taking the time to try and help us resolve the issue in such a professional manner.

Had a lovely morning chatting with Hendrick from rise property management this morning as he figured out and fixed our disposal, which was leaking, and causing an electrical issue ! Soooo excited to have all of it working and running smoothly again!! All thanks to Hendrick :) lovely and silly guy and so fun to have fix these issues!! Valuable member of Rize’s team!!

Hendrick came and replaced my dishwasher today. He's been out a few times to fix various things around my house. He does a great job and is very professional as well as friendly. Thanks again!!

I would not recommend renting from this management company based on our experience. One of the biggest issues was communication. Whenever it snowed, the driveways were rarely shoveled or treated with ice melt, even though that was part of the lease agreement. Trying to contact the office was nearly impossible. Phone calls almost always went straight to voicemail, emails received automated responses, and the only time we were able to speak with someone was after repeatedly calling and making a big issue out of it. The poor communication continued even after we moved out. We moved out on June 16 and were supposed to receive our security deposit back within 30 days. We didn’t receive it until July 21. We were later told that everything had been “documented” on July 2, but none of that was ever communicated to us. My fiancé had to repeatedly call, leave voicemails, and send emails before anyone finally responded with an update. We should not have had to chase down basic information about our own deposit. Maintenance was another major problem. Our heater stopped working in the middle of winter, and it took almost two weeks to get it repaired. During that time, we received little to no communication unless we continuously followed up ourselves. The explanation we kept getting was that “big problems need to be approved.” Being without heat for two weeks during the winter is unacceptable, and if management truly cared about its tenants, that approval process should have been treated as an urgent priority. The tiny space heater they provided was nowhere near enough to keep our home warm. On top of that, billing was consistently delayed. We received an electricity bill in July for usage from April. Utility charges should be sent out in a timely and consistent manner, not months after the fact. Overall, the lack of communication, slow response to urgent maintenance issues, failure to uphold responsibilities outlined in the lease, delayed return of our security deposit, and inconsistent billing made renting here an extremely frustrating experience. I hope they improve these issues for the sake of their future tenants.

Hendrick was outstanding. He recently replaced the shower fixture in my apartment and did an excellent job. He was professional, friendly, and took the time to make sure everything was installed correctly. After dealing with the same shower leak for over a year and multiple repair attempts that never fully resolved the issue, it was a huge relief to have someone who genuinely cared about fixing it the right way. While I still have reservations about my overall experience with maintenance and the upkeep of the property, Hendrick's service was exceptional. He is a great representative of the maintenance team and deserves recognition for his professionalism and quality of work.

Kayla was incredibly helpful and supportive during our move-in process. She provided clear, accurate information and explained everything professionally. Her excellent customer service made settling into our new place much easier.

Rize management and my experience with them has been spectacular! Especially Kayla, she has been so extremely helpful, kind, supportive, and informative. She has been absolutely wonderful to work with. She knows her stuff, and I could not be happier with my townhome. Love love love love it! Maintenance is on top of things and responds immediately. I cannot recommend this company and Kayla enough!

EDIT: it’s been a week and the fridge is still not fixed and the technician has ghosted three times and not shown up. My partner lives in a Rize apartment, so I’m over there a lot. I would deeply distrust the five star ratings on this company and check the ratings on Yelp instead of Google. Seems pretty apparent they’re artificially inflating their rating. Rize’s fees are predatory (they will charge you extra for the monthly basic internet package just because they can), tenants take on financial responsibility for issues Rize could care less about correcting themselves, even when said issues are due to negligent management, and if your appliances break down and you lose all of your groceries and reach out to Rize on day one to correct it, good luck hearing back from them without physically going to their office. My partner is going on day 5 of not being able to use his fridge (for the second time in a few months, mind you) with no response from Rize. It’s taken them, on average, 15 days to respond to maintenance requests. When he has gone to their office to get an extra key or try to resolve an issue, their staff has been combative. Utah law allows Rize to not resolve urgent maintenance issues for up to 10 days, and if issues persist beyond that without contact from Rize, tenants can take them to court, but it’s unclear how anyone can afford legal recourse when 43% of your monthly rental payments to Rize are for fees alone. If you’re looking for a vampiric property manager that takes advantage of the state’s lack of proper consumer protection laws to ingest as much money as possible without consequence, Rize is the company for you.

We recently had a great experience with one of the maintenance professionals at Rize. There are a few issues with air quality in my daughter’s apartment and Hendricks was assigned to help. He was very empathetic, did a thorough assessment and then went to pick up cleaning supplies. He came back, cleaned the apartment and walked us through next steps. We really appreciate him taking the time to try and help us resolve the issue in such a professional manner.

Had a lovely morning chatting with Hendrick from rise property management this morning as he figured out and fixed our disposal, which was leaking, and causing an electrical issue ! Soooo excited to have all of it working and running smoothly again!! All thanks to Hendrick :) lovely and silly guy and so fun to have fix these issues!! Valuable member of Rize’s team!!