I submitted a maintenance request to fix issues with my refrigerator. Hendrik came to to help the refrigerator and seemed very knowledgeable about it. He did a great job with resolving the issue. Moreover, Hendrik patiently answered all of my questions and explained why this happened. I appreciate Hendrik’s hard work.

Until Ben, who is in charge of maintenance and maintaining the property, does his job, Rize will consistently get a 1 star from me. The floors in our common areas have never been mopped since Ive been here in October, and it’s now January. Somehow, the same poop marks, drink and food marks, and dirt are all still there. Asking someone over and over to do their job and them not doing it is the definition of insanity. Just follow through on your job and life will be good, Ben. ***These photos are only a few of the problem areas. The other floors are even worse than mine.***

We moved from out of state into a house managed by a different management company (MPM). When we arrived to the home (for which we had signed the lease after video tour and discussions with the agent, without visiting it in person), the house reeked of dog urine and dandruff. It was unlivable. Stressed after multiple days of travel, the day already late, we did what we could to try to clean and went to bed in the late hours of the night. The next morning, we decided it was untenable and to begin looking for another place to live. I found a place that looked promising and called the realtor, leaving a message. I received a text back soon after that connected me with the complex directly. We toured that day, and decided we wanted to move forward. Rize was excellent in accommodating our very-short-notice move-in. Our application was processed quickly, the staff at Rize (Kayla helped us) was very kind, and the lease signing, deposit, and key handoff was straightforward and quickly done. Kayla even prepared a welcome basket for us with a blanket, mugs, and photo frame. After the week we'd had, this was a nice touch. I've only lived with Rize for a few weeks now, and I can't speak to the long-term experience I will have. However, things have been mostly good. Kayla continues to be communicative and their online platforms and portals are easy to use. However, today presented the first small issue. I submitted a maintenance request over the weekend and put extensive availability for this week. Their AI-assisted portal worked well enough, and I was emailed later on that our appointment was scheduled for Wednesday. Great! Then, I received an email that our appointment was moved to Monday; even better. 30 minutes before the scheduled appointment, the repair was suddenly cancelled with no cause or explanation. I'm lucky enough to have a flexible work schedule, but I can imagine the burden of others who may have to take work off or coordinate difficult schedules in order to meet their maintenance appointment, and having an appointment cancelled in this way is not right. I've yet to see the appointment rescheduled. Overall, Rize gave us an exceptional first impression, and I'm hoping it holds. We are grateful for Kayla and the rest of the team for processing our application so quickly and getting us out of the uninhabitable first house. The bar was truly through the floor, yet Rize still made us feel welcomed and cared for, the first house notwithstanding. On the other hand, our first maintenance request has not been handled professionally, and I hope it's not a repeat occurrence. Time will tell.

Hendrick did a great job removing and replacing the water heater. He also fixed the broken water valve on the washing machine, and the door seal on the threshold! Friendly, thorough, and detail oriented, very satisfied with his work!

Inability to fix things that should be fixed. Fridge is still bad after 6 months. Wouldn't fix the AC when it was getting hot out. The heater that comes in the unit isn't working & they still haven't fixed that. I just resorted to getting a floor heater. Stove has a bad thermostat so it burns everything. They make you make these melds which are property maintenance requests & then they do nothing & mark them completed. Terrible company. Also at Ed VanDam, what part of my car is blocking the laundry room? By your logic your scooter is blocking the sidewalk. Edit:. For those reading this, this location is one of many. This location is an old Travel Lodge turned studio apartments, don't know how they are with their other locations or if our location is ignored or irrelevant to them/not worth the hassle for whatever reason, but you get the bare minimum from them at this location. Took 6 months for them to finally get a new fridge in my place (thing was begging to be put out of it's misery). New as in, they took another old fridge from another apartment to replace mine. Works though, so beggars can't be choosers. & I'd take this particular unit over most other places. Cheap enough to be here without needing roommates & quiet 90% of the time. But trade off is bare minimum apartment.

recently rented a home through Rize Property Management, and on day one we had an issue with the refrigerator. John Reinardy came out the same day, and I have to say—he delivered one of the best service experiences I’ve ever had with a property management company. Even though he isn’t a Samsung-certified tech, he immediately got to work, looked up what he needed, and tried every solution possible to get it running. Most techs would have left and scheduled someone else, but not John. He found a temporary solution and even arranged for a loaner fridge to be delivered the next morning just in case. Then, instead of leaving, he gave it one more shot…and actually found the real issue. He stayed until it was fixed and made sure everything was working properly. Within 24 hours, our refrigerator was running like new. As a business owner, employees like John are rare. He showed pride in his work, dedication, problem-solving, and genuine care for the tenant experience. If he wasn’t so loyal to Rize, I honestly would have tried to hire him for my own company. Rize, take note people like John should be recognized and appreciated. Thank you again, John!

Everyone at Rize has been so awesome with anything I have needed. Lauren was so helpful with getting my lease up and going and putting up with all my questions. Very friendly and attentive. I’ve only had some contact with Katie but she has been so nice and friendly making the overwhelming time of looking for a place and moving easier. Ans then there is Hendrick. He was awesome. Professional, on time, easy to connect with. He helped fix my shower and key issues with my storage unit. He was patient with me and explained all I needed to know about a couple other things around the apartment. All in all people have been so great.

Rize PM took over half way into my years lease. Nothing from them no help with homeless problems & drug use. All they had to do was put up no trespassing but refused to do so. Battery went out on fire alarm I replaced and they told me I had to pay back 5.00 for battery. The parking is a joke we are aloud one stall per unit. They do nothing to enforce it. Parking infront of laundry room. Send email after email no response but sorry will look into it. (Blowing smoke) Came to sign a lease but print to small to read handing me a paper copy that was even smaller print. They have now decided to charge everyone the same power bill and water. Lights on all day & off at night Welfare people stay home all day & night running AC & TV I work 50/60 hour week Never home, they say the building has meters what a joke the front of the unit is on the same circuit as #3 back of unit is on unit #1 circuit Then with all the extra fees Turning a 10x10 coffin into 1000.00 month hole. Homeless doing drugs outside our doors, use of the hose to drink and shower all at our expense. Rize does nothing. Funny thing they are listening unit now under what they were trying to get me to pay. My opinion don't trust anything they say. They only wanted you to shut up and pay.

I submitted a maintenance request to fix issues with my refrigerator. Hendrik came to to help the refrigerator and seemed very knowledgeable about it. He did a great job with resolving the issue. Moreover, Hendrik patiently answered all of my questions and explained why this happened. I appreciate Hendrik’s hard work.

Until Ben, who is in charge of maintenance and maintaining the property, does his job, Rize will consistently get a 1 star from me. The floors in our common areas have never been mopped since Ive been here in October, and it’s now January. Somehow, the same poop marks, drink and food marks, and dirt are all still there. Asking someone over and over to do their job and them not doing it is the definition of insanity. Just follow through on your job and life will be good, Ben. ***These photos are only a few of the problem areas. The other floors are even worse than mine.***

We moved from out of state into a house managed by a different management company (MPM). When we arrived to the home (for which we had signed the lease after video tour and discussions with the agent, without visiting it in person), the house reeked of dog urine and dandruff. It was unlivable. Stressed after multiple days of travel, the day already late, we did what we could to try to clean and went to bed in the late hours of the night. The next morning, we decided it was untenable and to begin looking for another place to live. I found a place that looked promising and called the realtor, leaving a message. I received a text back soon after that connected me with the complex directly. We toured that day, and decided we wanted to move forward. Rize was excellent in accommodating our very-short-notice move-in. Our application was processed quickly, the staff at Rize (Kayla helped us) was very kind, and the lease signing, deposit, and key handoff was straightforward and quickly done. Kayla even prepared a welcome basket for us with a blanket, mugs, and photo frame. After the week we'd had, this was a nice touch. I've only lived with Rize for a few weeks now, and I can't speak to the long-term experience I will have. However, things have been mostly good. Kayla continues to be communicative and their online platforms and portals are easy to use. However, today presented the first small issue. I submitted a maintenance request over the weekend and put extensive availability for this week. Their AI-assisted portal worked well enough, and I was emailed later on that our appointment was scheduled for Wednesday. Great! Then, I received an email that our appointment was moved to Monday; even better. 30 minutes before the scheduled appointment, the repair was suddenly cancelled with no cause or explanation. I'm lucky enough to have a flexible work schedule, but I can imagine the burden of others who may have to take work off or coordinate difficult schedules in order to meet their maintenance appointment, and having an appointment cancelled in this way is not right. I've yet to see the appointment rescheduled. Overall, Rize gave us an exceptional first impression, and I'm hoping it holds. We are grateful for Kayla and the rest of the team for processing our application so quickly and getting us out of the uninhabitable first house. The bar was truly through the floor, yet Rize still made us feel welcomed and cared for, the first house notwithstanding. On the other hand, our first maintenance request has not been handled professionally, and I hope it's not a repeat occurrence. Time will tell.

Hendrick did a great job removing and replacing the water heater. He also fixed the broken water valve on the washing machine, and the door seal on the threshold! Friendly, thorough, and detail oriented, very satisfied with his work!

Inability to fix things that should be fixed. Fridge is still bad after 6 months. Wouldn't fix the AC when it was getting hot out. The heater that comes in the unit isn't working & they still haven't fixed that. I just resorted to getting a floor heater. Stove has a bad thermostat so it burns everything. They make you make these melds which are property maintenance requests & then they do nothing & mark them completed. Terrible company. Also at Ed VanDam, what part of my car is blocking the laundry room? By your logic your scooter is blocking the sidewalk. Edit:. For those reading this, this location is one of many. This location is an old Travel Lodge turned studio apartments, don't know how they are with their other locations or if our location is ignored or irrelevant to them/not worth the hassle for whatever reason, but you get the bare minimum from them at this location. Took 6 months for them to finally get a new fridge in my place (thing was begging to be put out of it's misery). New as in, they took another old fridge from another apartment to replace mine. Works though, so beggars can't be choosers. & I'd take this particular unit over most other places. Cheap enough to be here without needing roommates & quiet 90% of the time. But trade off is bare minimum apartment.

recently rented a home through Rize Property Management, and on day one we had an issue with the refrigerator. John Reinardy came out the same day, and I have to say—he delivered one of the best service experiences I’ve ever had with a property management company. Even though he isn’t a Samsung-certified tech, he immediately got to work, looked up what he needed, and tried every solution possible to get it running. Most techs would have left and scheduled someone else, but not John. He found a temporary solution and even arranged for a loaner fridge to be delivered the next morning just in case. Then, instead of leaving, he gave it one more shot…and actually found the real issue. He stayed until it was fixed and made sure everything was working properly. Within 24 hours, our refrigerator was running like new. As a business owner, employees like John are rare. He showed pride in his work, dedication, problem-solving, and genuine care for the tenant experience. If he wasn’t so loyal to Rize, I honestly would have tried to hire him for my own company. Rize, take note people like John should be recognized and appreciated. Thank you again, John!

Everyone at Rize has been so awesome with anything I have needed. Lauren was so helpful with getting my lease up and going and putting up with all my questions. Very friendly and attentive. I’ve only had some contact with Katie but she has been so nice and friendly making the overwhelming time of looking for a place and moving easier. Ans then there is Hendrick. He was awesome. Professional, on time, easy to connect with. He helped fix my shower and key issues with my storage unit. He was patient with me and explained all I needed to know about a couple other things around the apartment. All in all people have been so great.

Rize PM took over half way into my years lease. Nothing from them no help with homeless problems & drug use. All they had to do was put up no trespassing but refused to do so. Battery went out on fire alarm I replaced and they told me I had to pay back 5.00 for battery. The parking is a joke we are aloud one stall per unit. They do nothing to enforce it. Parking infront of laundry room. Send email after email no response but sorry will look into it. (Blowing smoke) Came to sign a lease but print to small to read handing me a paper copy that was even smaller print. They have now decided to charge everyone the same power bill and water. Lights on all day & off at night Welfare people stay home all day & night running AC & TV I work 50/60 hour week Never home, they say the building has meters what a joke the front of the unit is on the same circuit as #3 back of unit is on unit #1 circuit Then with all the extra fees Turning a 10x10 coffin into 1000.00 month hole. Homeless doing drugs outside our doors, use of the hose to drink and shower all at our expense. Rize does nothing. Funny thing they are listening unit now under what they were trying to get me to pay. My opinion don't trust anything they say. They only wanted you to shut up and pay.