This is actually getting ridiculous. We put in a request Saturday afternoon about our ac unit. Our unit had completely shut off that following evening and we put in an EMERGENCY request. We barely heard back yesterday but it still has not been fixed due to THE PROPERTY MANAGEMENT not accepting the request. It has been OVER 87 degrees in our house for the past 3 days. We have two younger kids that have been suffering in our very own home. I as well as another resident with me have called over a dozen times. NO ONE WILL ANSWER THE PHONE! This is not the first issue I’ve had where they were ignoring our calls, even after countless voicemails. Taking it upon myself to go into the office, I’ve seen multiple employees STANDING AROUND EACH OTHERS DESKS clearly not working, and obviously not answering phone calls.

I would rate them a ZERO if I could. They are incompetent and downright dishonest. The first thing they wouldn't help with was the SMELL OF PET URINE in the lower floor bedroom from the prior tenant. Second thing was the MOUSE/MICE they wouldn't help us get rid of. (They were there when we moved in). The best thing was tho...our FRIDGE BROKE and after 3 weeks without a fridge and losing ALL OF OUR FOOD - they would not reimburse us in any way. NO FRIDGE FOR 3 WEEKS!!!! They are crooks. They won't help. I would tell anyone I knew (or didn't know) to RUN RUN RUN away from any properties they are involved with! Renter BEWARE!

I don’t know that I have ever felt such a strong need to write a negative review in my life. This management company treats their tenants horrifically. I moved into this place with the father of my baby. He decided to leave us a few months after we moved in. He was no longer providing income, so I went in with a qualified consigner and asked if they could be put on the lease rather than him. They agreed, we got it signed, then they tagged a $250 lease transfer fee onto my account, that I never agreed to pay. After not paying it, they started to put 3 day vacate notices on my door, trying to evict me. You cannot get ahold of them by phone. It’s all automated systems and voicemails. I had to go in and beg for them to not evict me, telling them I could not pay that fee and never agreed to it. They said all they can do is set up a payment plan, and then never even set anything up. The fee is still on my account and I have gotten 3-4 eviction notices for it. I have always paid rent in full and on time. I’ve talked to attorneys, and no official eviction has ever processed. They just try to scare and leach off of their tenants. In addition to that, I put in a request to have mold tested at my apartment. There are spots indicating mold all over my apartment. They refuse to test it and say if I hire my own technician, it is breaking my lease. I have a baby in the house and have just wanted to know if mold is present, because we would have been able to break the lease if so. I added a little photo of part of the mold concern. I also have been putting in work orders for 3 MONTHS because my washer/dryer broke. They have yet to remedy the situation after I have made 5 work orders and been into their office 5 times and had 3 different people come look at it. I have no washer/dryer still and they say it may not be here for another 3 weeks. They will not give me a credit on my account. Nothing. There have been a handful of other things that I don’t feel like going into detail over. But they are a god awful company. They know nothing about mediation and have not a single care in the world for their tenants well being. I have rented from over a dozen landlords. And none have even come close to how horrible Rize is. I’ve never heard a good thing about them. Everyone in my apartment complex has underwent so many issues, including; flooding/water damage from sewage drains, random eviction notices, cars being towed even though they pay for their spot etc. I’m seriously warning you. Do not rent from them unless you want to deal with their inhumanity. If they have a good reviews on here, I guarantee it was written by someone in the office.

I am shocked Rize has such high ratings - I would not recommend anyone work with Rize, either as a tenant or as a property management service. My only guess is the high ratings are fake and used by the company to further swindle prospective tenants. Rize property management is, at best, incompetent, and at worst, non-existent when there is a problem. Through our lease with Rize we had several instances where we lost water or power, and at the time Rize did not have any emergency maintenance service. We lost water on a Friday, Rize conveniently left early that day, and did not return out voicemails or calls. It was not until we got the health department involved on a Sunday that our water was restored. We did not receive any compensation or even a comment on why we lost water - we then lost our water for the same 3 day period 2 weeks later. This was only the tip of the iceberg when it came to how hard it was to get maintenance. The 24hr emergency maintenance service they use now route to a call center out of the state, to a person who does not have any ability to call emergency maintenance. The maintenance process is a joke - any time you submit for maintenance via the online portal (which is the only way to submit a maintenance request), it will not be picked up until you call in, and even when you call in, it will take more than a week for simple requests. Carter with maintenance has zero follow-through skills and will ignore multiple maintenance requests despite promising he will take care of it. He has lied to me multiple times about scheduling maintenance jobs, and updating us Every single other tenant in my apartment unit moved out at the end of their lease, a testament to the infrequency and incompetence practiced by Rize. Also - there is a sign in their office that says if you pay with e-check, you will not have to pay any fees. That is not true. Every e-check payment comes with a $1.99 charge, meaning if you have 3 tenants in a unit, each paying separately, you're looking at almost $75 in fees just to pay your rent. The units are in poor shape but the staff at this company is in far worse shape. My guess is they are incredibly understaffed and underpaid - the phone agents (who are barely available 4 days a week) are not helpful and cannot answer basic questions. I would not recommend Rize to anyone - renter's beware.

Rize manages the apartment complex that I live in. I had a great maintenance experience with Mike C. he replaced my hot water heater. He was quick and did a great jobe. He was also fun to chat with while he worked. I felt very comfortable having him in my home.

Rize Property Management stole $400 from me. I'd give a lower rating but that's just not allowed. I rented a unit for just over 7 years in downtown SLC which eventually passed into the stewardship of Rize. When I moved out, I gave more than two months noticed and requested a walk through. This was ignored. I spent nearly 8 straight hours cleaning my entire apartment so I'd receive my full deposit. Rize decided to demand documentation for every square inch of the space, provided zero of their own, and claimed they had to "deep clean" and replace some "window screens". I provided proof that these items didn't need fixing and was completely ignored. Oh and it apparently costs $50+ to replace light bulbs that never needed replacing in the first place. Do NOT rent from these people, they do NOT care about their properties or their tenants and will gladly lie and steal your money without providing any proof of their own but demanding you do so. EDIT: I was just hit with an $87 parking ticket from over 6 months ago after parking in a garage that Rize told me to park in. I asked them multiple times to handle it and was assured it was taken care of. Now I've got a debt collection agency after me. Thanks Rize, once again showing your absolute AAA capabilities as a Management company.

We just moved in to our new townhome through Rize and we’ve had nothing but a poor experience so far. Our unit was left filthy and not cleaned at all. There was a bunch of junk left behind and we even found a condom in the bath tub and hair clippers left in the bathroom! (See photos)ABSOLUTELY DISGUSTING!! Rize promised they were going to send cleaners out to clean it. It’s been over a week since our move and haven’t heard anything from Rize. We’ve tried reaching out many times and it seems as if they are purposely ignoring us. There is also exposed electrical in the basement that is hazardous, broken sink, broken doorbell, and multiple other things. Absolutely insane how someone could rent a home in this type of condition. VERY DISAPPOINTED with our service so far.

UNBELIEVABLE!!! DO NOT RENT!!! Paid $2,000 & up every month for a studio apartment advertised as $1399. If you decide to rent with them get ready for SO MANY FEES!!! Ridiculously small apartment with incredibly cheap amenities that broke constantly. Charged us $600 move out costs in addition to taking our $250 deposit (see photos, unit left clean and in good condition).

This is actually getting ridiculous. We put in a request Saturday afternoon about our ac unit. Our unit had completely shut off that following evening and we put in an EMERGENCY request. We barely heard back yesterday but it still has not been fixed due to THE PROPERTY MANAGEMENT not accepting the request. It has been OVER 87 degrees in our house for the past 3 days. We have two younger kids that have been suffering in our very own home. I as well as another resident with me have called over a dozen times. NO ONE WILL ANSWER THE PHONE! This is not the first issue I’ve had where they were ignoring our calls, even after countless voicemails. Taking it upon myself to go into the office, I’ve seen multiple employees STANDING AROUND EACH OTHERS DESKS clearly not working, and obviously not answering phone calls.

I would rate them a ZERO if I could. They are incompetent and downright dishonest. The first thing they wouldn't help with was the SMELL OF PET URINE in the lower floor bedroom from the prior tenant. Second thing was the MOUSE/MICE they wouldn't help us get rid of. (They were there when we moved in). The best thing was tho...our FRIDGE BROKE and after 3 weeks without a fridge and losing ALL OF OUR FOOD - they would not reimburse us in any way. NO FRIDGE FOR 3 WEEKS!!!! They are crooks. They won't help. I would tell anyone I knew (or didn't know) to RUN RUN RUN away from any properties they are involved with! Renter BEWARE!

I don’t know that I have ever felt such a strong need to write a negative review in my life. This management company treats their tenants horrifically. I moved into this place with the father of my baby. He decided to leave us a few months after we moved in. He was no longer providing income, so I went in with a qualified consigner and asked if they could be put on the lease rather than him. They agreed, we got it signed, then they tagged a $250 lease transfer fee onto my account, that I never agreed to pay. After not paying it, they started to put 3 day vacate notices on my door, trying to evict me. You cannot get ahold of them by phone. It’s all automated systems and voicemails. I had to go in and beg for them to not evict me, telling them I could not pay that fee and never agreed to it. They said all they can do is set up a payment plan, and then never even set anything up. The fee is still on my account and I have gotten 3-4 eviction notices for it. I have always paid rent in full and on time. I’ve talked to attorneys, and no official eviction has ever processed. They just try to scare and leach off of their tenants. In addition to that, I put in a request to have mold tested at my apartment. There are spots indicating mold all over my apartment. They refuse to test it and say if I hire my own technician, it is breaking my lease. I have a baby in the house and have just wanted to know if mold is present, because we would have been able to break the lease if so. I added a little photo of part of the mold concern. I also have been putting in work orders for 3 MONTHS because my washer/dryer broke. They have yet to remedy the situation after I have made 5 work orders and been into their office 5 times and had 3 different people come look at it. I have no washer/dryer still and they say it may not be here for another 3 weeks. They will not give me a credit on my account. Nothing. There have been a handful of other things that I don’t feel like going into detail over. But they are a god awful company. They know nothing about mediation and have not a single care in the world for their tenants well being. I have rented from over a dozen landlords. And none have even come close to how horrible Rize is. I’ve never heard a good thing about them. Everyone in my apartment complex has underwent so many issues, including; flooding/water damage from sewage drains, random eviction notices, cars being towed even though they pay for their spot etc. I’m seriously warning you. Do not rent from them unless you want to deal with their inhumanity. If they have a good reviews on here, I guarantee it was written by someone in the office.

I am shocked Rize has such high ratings - I would not recommend anyone work with Rize, either as a tenant or as a property management service. My only guess is the high ratings are fake and used by the company to further swindle prospective tenants. Rize property management is, at best, incompetent, and at worst, non-existent when there is a problem. Through our lease with Rize we had several instances where we lost water or power, and at the time Rize did not have any emergency maintenance service. We lost water on a Friday, Rize conveniently left early that day, and did not return out voicemails or calls. It was not until we got the health department involved on a Sunday that our water was restored. We did not receive any compensation or even a comment on why we lost water - we then lost our water for the same 3 day period 2 weeks later. This was only the tip of the iceberg when it came to how hard it was to get maintenance. The 24hr emergency maintenance service they use now route to a call center out of the state, to a person who does not have any ability to call emergency maintenance. The maintenance process is a joke - any time you submit for maintenance via the online portal (which is the only way to submit a maintenance request), it will not be picked up until you call in, and even when you call in, it will take more than a week for simple requests. Carter with maintenance has zero follow-through skills and will ignore multiple maintenance requests despite promising he will take care of it. He has lied to me multiple times about scheduling maintenance jobs, and updating us Every single other tenant in my apartment unit moved out at the end of their lease, a testament to the infrequency and incompetence practiced by Rize. Also - there is a sign in their office that says if you pay with e-check, you will not have to pay any fees. That is not true. Every e-check payment comes with a $1.99 charge, meaning if you have 3 tenants in a unit, each paying separately, you're looking at almost $75 in fees just to pay your rent. The units are in poor shape but the staff at this company is in far worse shape. My guess is they are incredibly understaffed and underpaid - the phone agents (who are barely available 4 days a week) are not helpful and cannot answer basic questions. I would not recommend Rize to anyone - renter's beware.

Rize manages the apartment complex that I live in. I had a great maintenance experience with Mike C. he replaced my hot water heater. He was quick and did a great jobe. He was also fun to chat with while he worked. I felt very comfortable having him in my home.

Rize Property Management stole $400 from me. I'd give a lower rating but that's just not allowed. I rented a unit for just over 7 years in downtown SLC which eventually passed into the stewardship of Rize. When I moved out, I gave more than two months noticed and requested a walk through. This was ignored. I spent nearly 8 straight hours cleaning my entire apartment so I'd receive my full deposit. Rize decided to demand documentation for every square inch of the space, provided zero of their own, and claimed they had to "deep clean" and replace some "window screens". I provided proof that these items didn't need fixing and was completely ignored. Oh and it apparently costs $50+ to replace light bulbs that never needed replacing in the first place. Do NOT rent from these people, they do NOT care about their properties or their tenants and will gladly lie and steal your money without providing any proof of their own but demanding you do so. EDIT: I was just hit with an $87 parking ticket from over 6 months ago after parking in a garage that Rize told me to park in. I asked them multiple times to handle it and was assured it was taken care of. Now I've got a debt collection agency after me. Thanks Rize, once again showing your absolute AAA capabilities as a Management company.

We just moved in to our new townhome through Rize and we’ve had nothing but a poor experience so far. Our unit was left filthy and not cleaned at all. There was a bunch of junk left behind and we even found a condom in the bath tub and hair clippers left in the bathroom! (See photos)ABSOLUTELY DISGUSTING!! Rize promised they were going to send cleaners out to clean it. It’s been over a week since our move and haven’t heard anything from Rize. We’ve tried reaching out many times and it seems as if they are purposely ignoring us. There is also exposed electrical in the basement that is hazardous, broken sink, broken doorbell, and multiple other things. Absolutely insane how someone could rent a home in this type of condition. VERY DISAPPOINTED with our service so far.

UNBELIEVABLE!!! DO NOT RENT!!! Paid $2,000 & up every month for a studio apartment advertised as $1399. If you decide to rent with them get ready for SO MANY FEES!!! Ridiculously small apartment with incredibly cheap amenities that broke constantly. Charged us $600 move out costs in addition to taking our $250 deposit (see photos, unit left clean and in good condition).