I will never rent from this company again, nor will we be renewing our lease. Half the time our work orders are cancelled without any explanation. There is no timeliness when completing repairs. We had to wait over a week and a half to get our fridge fixed when it stopped working, and they refused to reimburse us for the food we lost. They argued when a repair needed to be done, stating we need to pay for it when it was broken upon move in. Completely ridiculous. I have NEVER had this experience with any other property management company. I have nothing positive to say.

EDIT*** They reached out to me and immediately sent the deposit back after I posted this. Their social media team was not only able to help me way faster than their accounting team, but were so kind and genuinely helpful. ————- Rented with them for two years and afterward they mailed my deposit check to the owner of the house. The owner of the house told me they never received such a check. Specialized Property Management still hasn’t given me my deposit back and my lease ended in October 2024. Do not expect to get your deposit back!

Horrible communication and incredibly dishonest staff. We were told that the home was professionally cleaned before move in. The carpet was saturated with animal urine and hair. The meld system is simple until the communication breaks down. The roof began to leak and the contractor found black mold. Nothing was done about the mold. I was ignored every time I sent a meld message about the mold. This company’s response was that they can’t see the messages, despite having responded to other questions in the same exact message. We were harassed by the HOA with absolutely zero concern from this company when I discussed it with them over the phone. A week later, we were given a non-renewal notice with no explanation. I finally received an answer and was told the home was being sold. The home now has a for lease sign out front. That’s a very frustrating lie to deal with. They will happily take your money every month, though.

Run far away. The worst property management company ever. Our rental home has a 7-8ft hole in the ceiling and our whole home is covered in debris. The ceiling fell onto the spot my son plays in the living room. They are lucky that he was not injured in this situation. We are unable to reside in the home as there is mold covering the insulation hanging from the ceiling and we have a 5 month old son. Melds have been put in for debris removal and mold remediation/dry wall replacement and no movement has been made on solving those issues. The maintenance person covering our home Marc Alacantra has neglected to return any of our phone calls or solve any of the issues. At this point he is dodging talking to us at all. They are also providing no help to cover our Air B n B or refund us any rent for the month of October since we haven’t been living in the home. The office staff is unwilling to assist us saying it’s Marc and accounting’s problem and they only take care of leasing. We have no idea who our landlord is and are unsure if she’s away of the issue going on in her home. The night it happened we tried calling all the emergency phone numbers they provide and one is disconnected and the others just rang forever. Truly the worst company we’ve ever dealt with. At this date and time we are still living outside of the home with no help from anyone.

John Simon has been absolutely amazing! He’s professional, diligent, and always willing to help. From assisting with our home remodeling to making sure tenant repairs were handled quickly and properly, he’s been there every step of the way. Beyond his professionalism, John is genuinely kind and empathetic — always ready to support in any way he can. A truly great person and an incredible asset to the company. Highly recommended! John Simon is not only a great professional but also an outstanding person.

I recently reached out to Specialized Property Management to inquire about some of their rental properties in the Florida area. Both Tatiana and Jenny were very helpful with this process. I am moving across the country so communication was critical. They answered all of my questions and helped me through the entire application process. Things went exactly the way that I was told that they would go. They were able to hold my approval and give me time to travel and see the homes prior to placing my deposit. The setup process was smooth and I have a good idea of what to expect going forward. Thank you Specialized Property for all of your help!

Absolutely nothing good to say about this company. The property I’m renting had many of the same unresolved issues from prior tenants, and the experience has been extremely frustrating. We’ve had multiple maintenance requests ignored or left unanswered. It is nearly impossible to get a hold of anyone from this company unless they need something from you. On two separate occasions, the property owner — who lives in Canada — has had to fly down himself to handle repairs because the management company failed to act. The owner has been phenomenal, but the same cannot be said for the management. On the rare occasions when maintenance requests were answered, there was zero communication. The company has sent men onto the property without notifying us — while my fiancée was home alone. Completely unprofessional. Over Labor Day weekend, my laptop, phone, and wallet were stolen. This caused me to miss my return flight, and I had to figure out how to get home without an ID or debit card. I reached out about being one day late on rent and even explained the situation. The property owner himself contacted the management company to request they waive the late fees. They ignored him, too. In fact, it took 48 hours just to get a response from a representative (Mariana), during which additional late fees continued to pile up. After nearly a week of delays, the management told the owner and me they would not waive any fees — despite the owner’s direct request. Their customer service is as bad as it gets. Because of this, the owner has now lost a tenant who fully intended to renew when the lease was up. If you’re a property owner or tenant considering signing with this management company, I strongly recommend you do not. They fail to communicate, fail to resolve issues, and ultimately fail to provide even the most basic level of service.

We have lived in the same rental property for about 3 years and have never had issues with SPM until recently. Prior, they were communicative and prompt with any maintenance issues we had. Beginning last September, we had a large pipe degradation issue that caused an underground water leak. SPM took three months to resolve this issue, allowing excessive water bills to pile up. It seems they did not fully resolve this issue, however, because we have had issues with pipe degradation leading to sewage backing up in our toilet and shower and more water leaks. Last week, our units lost water access. SPM did not act swiftly to get a plumber to us and would not return our calls, leaving us without water from last Thursday to this Monday (4.5 days). After getting a plumber out on Monday who provided a "temporary fix" while SPM spoke to the owner of our rental about pipe replacement, we have yet had another leak, leading to a pool of water forming under our house that measured about 2 feet deep. After not receiving a response from SPM, I shut off our water manually to avoid damage. It is now a day later with no water and no plan of action from SPM, and we are hoping not to go into the weekend without water for days on end again. SPM knows it is against our lease agreement to allow their tenants to go without a basic necessity such as water for multiple days, or not providing alternative housing accommodations for us in the meantime. They consistently avoid our phone calls, only reply to parts of our Meld requests and never acknowledge our requests for alternative accommodations. Unfortunately, the terrible experience we've had over the past few months since this pipe issue began has completely overshadowed the first two years of good experiences. It seems like they only begin to care about their tenants once they get poor public reviews. I would never recommend anyone to live in an SPM property and am looking forward to moving. Edit on 12/2/25: It has been almost two years since we had a very prolonged leak due to SPM's negligence and lack of promptness to get maintenance out to us. They have tried passing the over $800 water bill off to us, and in the two years since this happened, we have sent them multiple emails, texts, etc. with pages of details, timelines, time-stamped correspondence showing that the leak was not our fault nor our financial responsibility. Two years we have gone back and forth with SPM to get this off our ledger, all while paying our rent on time and even renewing our lease during this time. They will contact us to ask for payment, then we never hear a word back once we respond and send our rationale. Now, they have added a compounding late fee to our bill and have made us unable to pay our rent without paying the additional water and late fee charges. Since yesterday, we have reached out three different times to get this resolved so we can pay our rent and I just got an email from Mariana to tell us that we will accumulate late fees if we don't get our rent paid, all while completely ignoring all of our prior emails to her in the last 24 hours on the subject. Could not recommend this place any less. They are incompetent and unethical.

I will never rent from this company again, nor will we be renewing our lease. Half the time our work orders are cancelled without any explanation. There is no timeliness when completing repairs. We had to wait over a week and a half to get our fridge fixed when it stopped working, and they refused to reimburse us for the food we lost. They argued when a repair needed to be done, stating we need to pay for it when it was broken upon move in. Completely ridiculous. I have NEVER had this experience with any other property management company. I have nothing positive to say.

EDIT*** They reached out to me and immediately sent the deposit back after I posted this. Their social media team was not only able to help me way faster than their accounting team, but were so kind and genuinely helpful. ————- Rented with them for two years and afterward they mailed my deposit check to the owner of the house. The owner of the house told me they never received such a check. Specialized Property Management still hasn’t given me my deposit back and my lease ended in October 2024. Do not expect to get your deposit back!

Horrible communication and incredibly dishonest staff. We were told that the home was professionally cleaned before move in. The carpet was saturated with animal urine and hair. The meld system is simple until the communication breaks down. The roof began to leak and the contractor found black mold. Nothing was done about the mold. I was ignored every time I sent a meld message about the mold. This company’s response was that they can’t see the messages, despite having responded to other questions in the same exact message. We were harassed by the HOA with absolutely zero concern from this company when I discussed it with them over the phone. A week later, we were given a non-renewal notice with no explanation. I finally received an answer and was told the home was being sold. The home now has a for lease sign out front. That’s a very frustrating lie to deal with. They will happily take your money every month, though.

Run far away. The worst property management company ever. Our rental home has a 7-8ft hole in the ceiling and our whole home is covered in debris. The ceiling fell onto the spot my son plays in the living room. They are lucky that he was not injured in this situation. We are unable to reside in the home as there is mold covering the insulation hanging from the ceiling and we have a 5 month old son. Melds have been put in for debris removal and mold remediation/dry wall replacement and no movement has been made on solving those issues. The maintenance person covering our home Marc Alacantra has neglected to return any of our phone calls or solve any of the issues. At this point he is dodging talking to us at all. They are also providing no help to cover our Air B n B or refund us any rent for the month of October since we haven’t been living in the home. The office staff is unwilling to assist us saying it’s Marc and accounting’s problem and they only take care of leasing. We have no idea who our landlord is and are unsure if she’s away of the issue going on in her home. The night it happened we tried calling all the emergency phone numbers they provide and one is disconnected and the others just rang forever. Truly the worst company we’ve ever dealt with. At this date and time we are still living outside of the home with no help from anyone.

John Simon has been absolutely amazing! He’s professional, diligent, and always willing to help. From assisting with our home remodeling to making sure tenant repairs were handled quickly and properly, he’s been there every step of the way. Beyond his professionalism, John is genuinely kind and empathetic — always ready to support in any way he can. A truly great person and an incredible asset to the company. Highly recommended! John Simon is not only a great professional but also an outstanding person.

I recently reached out to Specialized Property Management to inquire about some of their rental properties in the Florida area. Both Tatiana and Jenny were very helpful with this process. I am moving across the country so communication was critical. They answered all of my questions and helped me through the entire application process. Things went exactly the way that I was told that they would go. They were able to hold my approval and give me time to travel and see the homes prior to placing my deposit. The setup process was smooth and I have a good idea of what to expect going forward. Thank you Specialized Property for all of your help!

Absolutely nothing good to say about this company. The property I’m renting had many of the same unresolved issues from prior tenants, and the experience has been extremely frustrating. We’ve had multiple maintenance requests ignored or left unanswered. It is nearly impossible to get a hold of anyone from this company unless they need something from you. On two separate occasions, the property owner — who lives in Canada — has had to fly down himself to handle repairs because the management company failed to act. The owner has been phenomenal, but the same cannot be said for the management. On the rare occasions when maintenance requests were answered, there was zero communication. The company has sent men onto the property without notifying us — while my fiancée was home alone. Completely unprofessional. Over Labor Day weekend, my laptop, phone, and wallet were stolen. This caused me to miss my return flight, and I had to figure out how to get home without an ID or debit card. I reached out about being one day late on rent and even explained the situation. The property owner himself contacted the management company to request they waive the late fees. They ignored him, too. In fact, it took 48 hours just to get a response from a representative (Mariana), during which additional late fees continued to pile up. After nearly a week of delays, the management told the owner and me they would not waive any fees — despite the owner’s direct request. Their customer service is as bad as it gets. Because of this, the owner has now lost a tenant who fully intended to renew when the lease was up. If you’re a property owner or tenant considering signing with this management company, I strongly recommend you do not. They fail to communicate, fail to resolve issues, and ultimately fail to provide even the most basic level of service.

We have lived in the same rental property for about 3 years and have never had issues with SPM until recently. Prior, they were communicative and prompt with any maintenance issues we had. Beginning last September, we had a large pipe degradation issue that caused an underground water leak. SPM took three months to resolve this issue, allowing excessive water bills to pile up. It seems they did not fully resolve this issue, however, because we have had issues with pipe degradation leading to sewage backing up in our toilet and shower and more water leaks. Last week, our units lost water access. SPM did not act swiftly to get a plumber to us and would not return our calls, leaving us without water from last Thursday to this Monday (4.5 days). After getting a plumber out on Monday who provided a "temporary fix" while SPM spoke to the owner of our rental about pipe replacement, we have yet had another leak, leading to a pool of water forming under our house that measured about 2 feet deep. After not receiving a response from SPM, I shut off our water manually to avoid damage. It is now a day later with no water and no plan of action from SPM, and we are hoping not to go into the weekend without water for days on end again. SPM knows it is against our lease agreement to allow their tenants to go without a basic necessity such as water for multiple days, or not providing alternative housing accommodations for us in the meantime. They consistently avoid our phone calls, only reply to parts of our Meld requests and never acknowledge our requests for alternative accommodations. Unfortunately, the terrible experience we've had over the past few months since this pipe issue began has completely overshadowed the first two years of good experiences. It seems like they only begin to care about their tenants once they get poor public reviews. I would never recommend anyone to live in an SPM property and am looking forward to moving. Edit on 12/2/25: It has been almost two years since we had a very prolonged leak due to SPM's negligence and lack of promptness to get maintenance out to us. They have tried passing the over $800 water bill off to us, and in the two years since this happened, we have sent them multiple emails, texts, etc. with pages of details, timelines, time-stamped correspondence showing that the leak was not our fault nor our financial responsibility. Two years we have gone back and forth with SPM to get this off our ledger, all while paying our rent on time and even renewing our lease during this time. They will contact us to ask for payment, then we never hear a word back once we respond and send our rationale. Now, they have added a compounding late fee to our bill and have made us unable to pay our rent without paying the additional water and late fee charges. Since yesterday, we have reached out three different times to get this resolved so we can pay our rent and I just got an email from Mariana to tell us that we will accumulate late fees if we don't get our rent paid, all while completely ignoring all of our prior emails to her in the last 24 hours on the subject. Could not recommend this place any less. They are incompetent and unethical.