My family just signed a lease with them. I’ve never been so frustrated with a company that I’m giving so much of my money to! You can NEVER and I have NEVER spoke to an employee that is from and lives in the United States! How is someone in the Philippines going to help me with a house in Louisville, Ky??! To answer that question, they can’t! The guy that’s “helping” me is completely incompetent and it’s like talking to someone in AT&T customer service. He doesn’t solve any issues or get any answers for questions. It’s just a constant circle of nothing. No matter what I do or number I call I can’t speak to anyone in Louisville. I’ve never seen a company ran this way. Hire people that live here not only because it’s giving American’s jobs away but because they don’t know anything about the properties they are dealing with. The other problem is that the owner of the house expects us to pay a ton of money to move in but won’t fix ANYTHING that we said needed to be fixed. So I can already tell they are gonna be a problem to deal with. If we didn’t have to be moved out of our current house so soon due to our landlord selling the property, I wouldn’t be using this company. But we have no choice at this point because we have to have something now! I’m gonna miss our old landlord so much, he was so good to us and I got use to that. It’s definitely not gonna be like that with this company. They seriously need to consider not outsourcing their business to other countries first and foremost bc it sets the tone for an awful experience. And the office needs to be available whenever a client or tenant or possible tenant calls. I’m sure they are used to renting to a lot of people they don’t take care of properties and aren’t the classiest of people so they try to limit interactions but that’s not how we are. We are clean, we take a lot of pride in how our yard looks, we take care of houses like we own them. So I feel like I deserve a little more than what I’m getting. Especially handing over 5K just to get moved in and not even get any of my requests fulfilled. Here’s a pic of the bathroom floor he won’t fix

I lived at LREI (Gables Stone Ridge) for two years with my roommate, and unfortunately, we both had the same experience. She also left a review sharing what we went through because these weren’t isolated concerns. Our biggest issue was maintenance. We reported problems with our air conditioning beginning in late summer/early fall, and it was never properly repaired for approximately seven months. During warm weather, our apartment regularly reached temperatures in the upper 80s and low 90s. During that time, I experienced multiple medical episodes because of the excessive heat and spent months feeling unwell while living in the apartment. Despite our repeated maintenance requests, no one ever offered us a temporary window unit or any other solution while we waited for the HVAC to be repaired. After the HVAC was repaired, the job was still left unfinished. A large hole in our ceiling with exposed wiring remained open for about a month while we were repeatedly told they were “waiting for owner approval.” When we moved out, we were shocked to receive nearly $1,000 in charges, including a $500 painting charge for what we believe was ordinary wear and tear after two years, cleaning charges despite hiring a professional cleaning company, and charges for inexpensive items like a light bulb and drip pans. Many of the issues they charged us for had either been reported during our tenancy or were related to maintenance problems that existed while we lived there. We attempted to resolve these concerns directly with management and provided documentation, but were unable to reach a fair resolution. As a result, we are disputing the charges. Everyone’s experience may be different, but ours was marked by poor communication, unresolved maintenance issues, and move-out charges that we believe were unjustified. I hope future tenants have a better experience than we did.

second attempt at writing a review. Do not know what happened to previous one. Horrible experience at Gables Stone Ridge and with LREI. We only ended up living there because of our circumstances at the time, but after moving out, we were billed nearly $1,000 in what I believe are unreasonable charges. Before turning in the apartment, I hired a professional move-out cleaning service that did an excellent job. Despite that, LREI still charged us additional cleaning fees. They're also charging over $500 to repaint walls that had what I would consider normal wear after two years of living there. The walls weren't in great shape when we moved in, and now they're charging both a wall cleaning fee and hundreds to paint them. Some of the things they said were "dirty" were the fault of maintenance - such as the caulking in the tub being disgusting. We were even charged for things that were very obviously already there, such as scratches on the front door. Other charges include: $75 for new drip pans (something I've never been charged for at any apartment, and drip pans cost a couple bucks). $10 per light bulb, even though all of the bulbs were working when we moved out. Hundreds for replacing blinds. $40 to reattach a laundry room shelf that would take maintenance only a couple of minutes. I'm not even disputing that one because it did need to be fixed. What I am disputing are the excessive charges for items that fall under normal wear and tear or routine apartment turnover. Our experience while living there wasn't much better. We went almost an entire year without air conditioning while management and maintenance repeatedly gave us the runaround, saying they were waiting for approval. When it was finally repaired, they left a large hole in our wall with exposed wiring. Looking back, there were multiple times we probably should have contacted the health department because of the conditions we were dealing with, but we continued to be patient and gave management the benefit of the doubt. I told myself that if they ever tried to charge us an unreasonable amount after move-out, I would challenge it on principle. That's exactly what I intend to do. I have every intention of pursuing this in small claims court. Based on my experience, I cannot recommend living at Gabled Stone Ridge in Louisville or trusting LREI.

If they post a response to my review, just know it’s not accurate and they lie. (New edit: I knew their response would be inaccurate and it is.) This place seemed like a scam from the get go but I was blinded by a pretty apartment. Once I applied for the place & they accepted it, they wanted money up front before even seeing or signing a lease. How is that okay? Who pays before signing? They also wanted me to get the LGE in my name before signing the lease. They also wanted me to show proof of renters insurance on the property before signing a lease. They even wanted electronic access to my checking account. But I could only pay the deposit and first months rent w a money order or cashiers check (It’s 2026 people). I declined and then they came back and lowered the rent. The “kicker” was once I accepted their lower offer they rescinded it!! Supposedly the owner decided not to rent it anymore. Which is odd because it’s still up for rent on several sites. So as a last ditch effort, they sent me to see a less expensive place…..and wow was that a hole. Rat poop in the kitchen, old food in the microwave, broken blinds throughout the apartment and somehow a 2 bedroom 1 bath turned into a room where the whole space was taken by a spiral staircase going to the attic. So you couldn’t even put any furniture up there because the clearance was so small. Then when I told them I didn’t like it, they asked why. Which I described the problem above and they got defensive about it! I doubt they have even seen the place in person. The photos do not match. Let me repeat, the photos do not match. They’ll reference that they have so many happy customers and property owners, but pretty sure any of their good reviews are AI or from a long time ago. STAY AWAY from these bozos.

The LREI Agency has been professional and pleasant with me.. if there are or have been issues its 99% an owner issue with not wanting to spend. I trust this 1st and foremost as my issues with the agency are follow ups and explanations that are mostly inconsequential but helpful if achieved

Hopefully will become the management company of the home my family can finally enjoy and feel safe and joyous in, the property is spectacular, the company's response was prompt, courteous and professional. We easily scheduled an early morning viewing and have hopefully been the proverbial early bird, please let us get there first or best.....this house was made for us!,..lol, absolutely intend to live here for a long long time

From a renter's experience. I have to say that LREI has been extremely disappointing from day 1. Between sending us eviction notices even though we paid our rent upfront in full for 1 year, to now getting late payment charges when we stopped leasing two months ago and no longer rent from them. They really always have excuses and can never get an issue sorted straight away. If you are an owner wanting them to rent out your property, I would think twice

I haven’t been living here long. I’ve moved here in July but my agent for my rental was Stephanie she is so awesome. I used her once before with a previous rental company and was so excited to be back in contact with her.!!!!. She was so informative with all the information that I needed. Called me right back whenever I had questions or concerns. The house was everything I expected it to be. She was so real about what the house needed and What the house had , or what the Neighborhood was like. .even now if I had a billing issue or concern or questions, Stephanie will help me find the answers. The maintenance team is pretty cool. They come out fast and get things taken care of get things fixed and working I’m not from this area so far this is the best renting company that I have ever rented from here in Louisville Kentucky. My best rental experience yet and I think that’s because everything I expected was true to fit as they would say if this was a pair of jeans.. Thank you LREI and Stephanie

My family just signed a lease with them. I’ve never been so frustrated with a company that I’m giving so much of my money to! You can NEVER and I have NEVER spoke to an employee that is from and lives in the United States! How is someone in the Philippines going to help me with a house in Louisville, Ky??! To answer that question, they can’t! The guy that’s “helping” me is completely incompetent and it’s like talking to someone in AT&T customer service. He doesn’t solve any issues or get any answers for questions. It’s just a constant circle of nothing. No matter what I do or number I call I can’t speak to anyone in Louisville. I’ve never seen a company ran this way. Hire people that live here not only because it’s giving American’s jobs away but because they don’t know anything about the properties they are dealing with. The other problem is that the owner of the house expects us to pay a ton of money to move in but won’t fix ANYTHING that we said needed to be fixed. So I can already tell they are gonna be a problem to deal with. If we didn’t have to be moved out of our current house so soon due to our landlord selling the property, I wouldn’t be using this company. But we have no choice at this point because we have to have something now! I’m gonna miss our old landlord so much, he was so good to us and I got use to that. It’s definitely not gonna be like that with this company. They seriously need to consider not outsourcing their business to other countries first and foremost bc it sets the tone for an awful experience. And the office needs to be available whenever a client or tenant or possible tenant calls. I’m sure they are used to renting to a lot of people they don’t take care of properties and aren’t the classiest of people so they try to limit interactions but that’s not how we are. We are clean, we take a lot of pride in how our yard looks, we take care of houses like we own them. So I feel like I deserve a little more than what I’m getting. Especially handing over 5K just to get moved in and not even get any of my requests fulfilled. Here’s a pic of the bathroom floor he won’t fix

I lived at LREI (Gables Stone Ridge) for two years with my roommate, and unfortunately, we both had the same experience. She also left a review sharing what we went through because these weren’t isolated concerns. Our biggest issue was maintenance. We reported problems with our air conditioning beginning in late summer/early fall, and it was never properly repaired for approximately seven months. During warm weather, our apartment regularly reached temperatures in the upper 80s and low 90s. During that time, I experienced multiple medical episodes because of the excessive heat and spent months feeling unwell while living in the apartment. Despite our repeated maintenance requests, no one ever offered us a temporary window unit or any other solution while we waited for the HVAC to be repaired. After the HVAC was repaired, the job was still left unfinished. A large hole in our ceiling with exposed wiring remained open for about a month while we were repeatedly told they were “waiting for owner approval.” When we moved out, we were shocked to receive nearly $1,000 in charges, including a $500 painting charge for what we believe was ordinary wear and tear after two years, cleaning charges despite hiring a professional cleaning company, and charges for inexpensive items like a light bulb and drip pans. Many of the issues they charged us for had either been reported during our tenancy or were related to maintenance problems that existed while we lived there. We attempted to resolve these concerns directly with management and provided documentation, but were unable to reach a fair resolution. As a result, we are disputing the charges. Everyone’s experience may be different, but ours was marked by poor communication, unresolved maintenance issues, and move-out charges that we believe were unjustified. I hope future tenants have a better experience than we did.

second attempt at writing a review. Do not know what happened to previous one. Horrible experience at Gables Stone Ridge and with LREI. We only ended up living there because of our circumstances at the time, but after moving out, we were billed nearly $1,000 in what I believe are unreasonable charges. Before turning in the apartment, I hired a professional move-out cleaning service that did an excellent job. Despite that, LREI still charged us additional cleaning fees. They're also charging over $500 to repaint walls that had what I would consider normal wear after two years of living there. The walls weren't in great shape when we moved in, and now they're charging both a wall cleaning fee and hundreds to paint them. Some of the things they said were "dirty" were the fault of maintenance - such as the caulking in the tub being disgusting. We were even charged for things that were very obviously already there, such as scratches on the front door. Other charges include: $75 for new drip pans (something I've never been charged for at any apartment, and drip pans cost a couple bucks). $10 per light bulb, even though all of the bulbs were working when we moved out. Hundreds for replacing blinds. $40 to reattach a laundry room shelf that would take maintenance only a couple of minutes. I'm not even disputing that one because it did need to be fixed. What I am disputing are the excessive charges for items that fall under normal wear and tear or routine apartment turnover. Our experience while living there wasn't much better. We went almost an entire year without air conditioning while management and maintenance repeatedly gave us the runaround, saying they were waiting for approval. When it was finally repaired, they left a large hole in our wall with exposed wiring. Looking back, there were multiple times we probably should have contacted the health department because of the conditions we were dealing with, but we continued to be patient and gave management the benefit of the doubt. I told myself that if they ever tried to charge us an unreasonable amount after move-out, I would challenge it on principle. That's exactly what I intend to do. I have every intention of pursuing this in small claims court. Based on my experience, I cannot recommend living at Gabled Stone Ridge in Louisville or trusting LREI.

If they post a response to my review, just know it’s not accurate and they lie. (New edit: I knew their response would be inaccurate and it is.) This place seemed like a scam from the get go but I was blinded by a pretty apartment. Once I applied for the place & they accepted it, they wanted money up front before even seeing or signing a lease. How is that okay? Who pays before signing? They also wanted me to get the LGE in my name before signing the lease. They also wanted me to show proof of renters insurance on the property before signing a lease. They even wanted electronic access to my checking account. But I could only pay the deposit and first months rent w a money order or cashiers check (It’s 2026 people). I declined and then they came back and lowered the rent. The “kicker” was once I accepted their lower offer they rescinded it!! Supposedly the owner decided not to rent it anymore. Which is odd because it’s still up for rent on several sites. So as a last ditch effort, they sent me to see a less expensive place…..and wow was that a hole. Rat poop in the kitchen, old food in the microwave, broken blinds throughout the apartment and somehow a 2 bedroom 1 bath turned into a room where the whole space was taken by a spiral staircase going to the attic. So you couldn’t even put any furniture up there because the clearance was so small. Then when I told them I didn’t like it, they asked why. Which I described the problem above and they got defensive about it! I doubt they have even seen the place in person. The photos do not match. Let me repeat, the photos do not match. They’ll reference that they have so many happy customers and property owners, but pretty sure any of their good reviews are AI or from a long time ago. STAY AWAY from these bozos.

The LREI Agency has been professional and pleasant with me.. if there are or have been issues its 99% an owner issue with not wanting to spend. I trust this 1st and foremost as my issues with the agency are follow ups and explanations that are mostly inconsequential but helpful if achieved

Hopefully will become the management company of the home my family can finally enjoy and feel safe and joyous in, the property is spectacular, the company's response was prompt, courteous and professional. We easily scheduled an early morning viewing and have hopefully been the proverbial early bird, please let us get there first or best.....this house was made for us!,..lol, absolutely intend to live here for a long long time

From a renter's experience. I have to say that LREI has been extremely disappointing from day 1. Between sending us eviction notices even though we paid our rent upfront in full for 1 year, to now getting late payment charges when we stopped leasing two months ago and no longer rent from them. They really always have excuses and can never get an issue sorted straight away. If you are an owner wanting them to rent out your property, I would think twice

I haven’t been living here long. I’ve moved here in July but my agent for my rental was Stephanie she is so awesome. I used her once before with a previous rental company and was so excited to be back in contact with her.!!!!. She was so informative with all the information that I needed. Called me right back whenever I had questions or concerns. The house was everything I expected it to be. She was so real about what the house needed and What the house had , or what the Neighborhood was like. .even now if I had a billing issue or concern or questions, Stephanie will help me find the answers. The maintenance team is pretty cool. They come out fast and get things taken care of get things fixed and working I’m not from this area so far this is the best renting company that I have ever rented from here in Louisville Kentucky. My best rental experience yet and I think that’s because everything I expected was true to fit as they would say if this was a pair of jeans.. Thank you LREI and Stephanie