Stephanie was amazing and made sure I was comfortable during my apartment inspection. She came in very polite, did the inspection quick, and made sure I didn’t have any other problems.

LREI has been great, Especially Stephanie ! She has now managed 2 homes I’ve lived in. She responds in a timely manner and makes sure anything we are in need of gets taken care of swiftly. It’s been a pleasure renting from them 🙂

I haven’t been living here long. I’ve moved here in July but my agent for my rental was Stephanie she is so awesome. I used her once before with a previous rental company and was so excited to be back in contact with her.!!!!. She was so informative with all the information that I needed. Called me right back whenever I had questions or concerns. The house was everything I expected it to be. She was so real about what the house needed and What the house had , or what the Neighborhood was like. .even now if I had a billing issue or concern or questions, Stephanie will help me find the answers. The maintenance team is pretty cool. They come out fast and get things taken care of get things fixed and working I’m not from this area so far this is the best renting company that I have ever rented from here in Louisville Kentucky. My best rental experience yet and I think that’s because everything I expected was true to fit as they would say if this was a pair of jeans.. Thank you LREI and Stephanie

I do not often leave reviews but will today as I am very grateful for response times and attention to detail from LREI. A special thank you to Stephanie for just listening alone, and being so kind and considerate. It's things like that that go a long way. Again, thank you.

I met Clay at a property management conference. I had a great conversation with him. His great questions and insights and thirst for learning showed up immediately. Clay was at the conference to learn so he can continue to improve his company, LREI Property Management. I highly recommend Clay and any person that actively goes about trying to daily improve their company.

Jerry the plumber came out this morning and he addressed all of the issues promptly and correctly and went above and beyond to ensure that the three toilets were not leaking from the floor seal (as one has been), that they all flush properly without overflowing, that they do not continuously run water from the back of the toilet (which two have been doing even though we were trying to resolve this ourselves), and he even took a second as he was leaving to check and look to ensure our water hose wasn’t still attached to the house outside (it was not bc I make sure avoid freezing pipes). Very considerate :)

I would like to give my appreciation to the maintenance crew that came out this morning for doing such an amazing job with my floor work today it looks amazing

When I hired LREI to manage my Louisville Property in 2021 they were a solid property manager. That has completely changed. Extremely poor management of tenants and poorly executed yearly lease inspections led to costly damages repairs that their sister company Reliabuilt happily charge exorbitant prices to repair and make ready for rent. I was being charged over 12k for damages they let happen on their watch. My new property manager did all that work and more for almost half that (7k). Trying to reach a property manager is a challenge as well as they don’t respond to emails or calls. They don’t even know what emails they send contain. I spent over a month trying to reach my property manager and had to call 5 times and finally track them down. They don’t seem to care about maintaining the property which is the primary goal of a property manager. Friends who have used them in the past informed me that they left their property vacant for months and once they switched to a competent property manager it was rented within a month. After all considerations I decided to inform them that I was going take my business elsewhere and what did they do? Immediately cut off my owner portal and didn’t allow me to pull my owner reports for tax purposes. Extremely disappointed in this companies services. Do yourself a favor and find a property manager what will look out for your investment and not just try to capitalize on overcharging for damages stemming from their negligence. ——————————————————————— Edit to respond to LREI: You are right, you don’t have to do better, you have to do A lot better. I still stand by my review and I don’t leave many but when I do it’s because it was exceptionally good/bad service and sadly yours was exceptionally bad. I still am out thousands on collections due to poor property management. Im so happy with my new property manager. Got it fixed for half what you quoted and rented within weeks for hundreds more than your company said it could. People deserve to get what they pay for and your service standards have dropped drastically. Read the negative reviews people they all sound similar regardless of the fluff pieces that bloat LREIs stars rating. I’d give zero stars if I could.

Stephanie was amazing and made sure I was comfortable during my apartment inspection. She came in very polite, did the inspection quick, and made sure I didn’t have any other problems.

LREI has been great, Especially Stephanie ! She has now managed 2 homes I’ve lived in. She responds in a timely manner and makes sure anything we are in need of gets taken care of swiftly. It’s been a pleasure renting from them 🙂

I haven’t been living here long. I’ve moved here in July but my agent for my rental was Stephanie she is so awesome. I used her once before with a previous rental company and was so excited to be back in contact with her.!!!!. She was so informative with all the information that I needed. Called me right back whenever I had questions or concerns. The house was everything I expected it to be. She was so real about what the house needed and What the house had , or what the Neighborhood was like. .even now if I had a billing issue or concern or questions, Stephanie will help me find the answers. The maintenance team is pretty cool. They come out fast and get things taken care of get things fixed and working I’m not from this area so far this is the best renting company that I have ever rented from here in Louisville Kentucky. My best rental experience yet and I think that’s because everything I expected was true to fit as they would say if this was a pair of jeans.. Thank you LREI and Stephanie

I do not often leave reviews but will today as I am very grateful for response times and attention to detail from LREI. A special thank you to Stephanie for just listening alone, and being so kind and considerate. It's things like that that go a long way. Again, thank you.

I met Clay at a property management conference. I had a great conversation with him. His great questions and insights and thirst for learning showed up immediately. Clay was at the conference to learn so he can continue to improve his company, LREI Property Management. I highly recommend Clay and any person that actively goes about trying to daily improve their company.

Jerry the plumber came out this morning and he addressed all of the issues promptly and correctly and went above and beyond to ensure that the three toilets were not leaking from the floor seal (as one has been), that they all flush properly without overflowing, that they do not continuously run water from the back of the toilet (which two have been doing even though we were trying to resolve this ourselves), and he even took a second as he was leaving to check and look to ensure our water hose wasn’t still attached to the house outside (it was not bc I make sure avoid freezing pipes). Very considerate :)

I would like to give my appreciation to the maintenance crew that came out this morning for doing such an amazing job with my floor work today it looks amazing

When I hired LREI to manage my Louisville Property in 2021 they were a solid property manager. That has completely changed. Extremely poor management of tenants and poorly executed yearly lease inspections led to costly damages repairs that their sister company Reliabuilt happily charge exorbitant prices to repair and make ready for rent. I was being charged over 12k for damages they let happen on their watch. My new property manager did all that work and more for almost half that (7k). Trying to reach a property manager is a challenge as well as they don’t respond to emails or calls. They don’t even know what emails they send contain. I spent over a month trying to reach my property manager and had to call 5 times and finally track them down. They don’t seem to care about maintaining the property which is the primary goal of a property manager. Friends who have used them in the past informed me that they left their property vacant for months and once they switched to a competent property manager it was rented within a month. After all considerations I decided to inform them that I was going take my business elsewhere and what did they do? Immediately cut off my owner portal and didn’t allow me to pull my owner reports for tax purposes. Extremely disappointed in this companies services. Do yourself a favor and find a property manager what will look out for your investment and not just try to capitalize on overcharging for damages stemming from their negligence. ——————————————————————— Edit to respond to LREI: You are right, you don’t have to do better, you have to do A lot better. I still stand by my review and I don’t leave many but when I do it’s because it was exceptionally good/bad service and sadly yours was exceptionally bad. I still am out thousands on collections due to poor property management. Im so happy with my new property manager. Got it fixed for half what you quoted and rented within weeks for hundreds more than your company said it could. People deserve to get what they pay for and your service standards have dropped drastically. Read the negative reviews people they all sound similar regardless of the fluff pieces that bloat LREIs stars rating. I’d give zero stars if I could.